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Entrylevel Help Desk Analyst Jobs (NOW HIRING)

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Community Options, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

New

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote Local Phoenix, AZ candidates only. Resumes must include current location. Candidates must be local at the time of submission ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

New

Community Options, Inc.

Help Desk Analyst

Dallas, TX

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

New

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

New

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

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Entrylevel Help Desk Analyst information

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$35

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entrylevel help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

More about Entrylevel Help Desk Analyst jobs

What cities are hiring for Entrylevel Help Desk Analyst jobs?

Cities with the most Entrylevel Help Desk Analyst job openings:

What states have the most Entrylevel Help Desk Analyst jobs?

States with the most job openings for Entrylevel Help Desk Analyst jobs include:

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The top searched job categories for Entrylevel Help Desk Analyst jobs are:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

STI

Little Rock, AR • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 2 days ago

Job description

Title: Help Desk Analyst
Location: Little Rock, AR
Duration: 4+ Months
#ONSITE
Job Description:
The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and software functionality.
ON-SITE ONLY
AVAILABLE FOR EXTENSIONS
The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the state's courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework.
The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications.
Requirements:
Functional experience in supportingvarious applications and responding to user issues with functionality of thoseapplications.
At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred
Role Description:
  • Answer telephones and emails and provide support to application users
  • Identify, evaluate and prioritize customer problems and services.
  • Utilize all technical resources to solve customer problems.
  • Escalate unresolved calls to appropriate support staff or service group.
  • Adhere to defined Help Desk procedures and standards.
  • Participate in on-going testing, training and departmental development.
  • Maintain accurate records and call logs for management reporting.
  • As needed, instruct end users in the appropriate use of reference materials
  • Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
  • Read and comprehend technical service manuals and publications.
  • Detect and correct equipment errors.
  • Prioritize and schedule own workload.
  • Assist in coordination of changes, upgrades and new products.
  • Manage and report time spent on all work activities.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.
  • Ability to work independently as well as part of a team environment.
  • Ability to work under pressure is an essential function of the job.
  • Communicate accurate and useful status updates.
  • Follow quality standards.
  • Ability to work in a team environment

Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.

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