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Entrylevel Help Desk Analyst Jobs (NOW HIRING)

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 Interview: Virtual Interview Note: Travel is required for this position. They will need to utilize ...

FutureSoft Consulting Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

Hybrid work environment An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high growth environment ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Stefanini

Help Desk Analyst

Dover, DE · On-site

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out to Vipul Bhardwaj - call: / email: Work Hours: M-F (37.5 hours) Work Location: Dover, DE (Hybrid - 1 ...

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

Mindlance is a company seeking a Help Desk Analyst to provide support for the migration of Correspondent Lending to the Empower project. The role involves troubleshooting and educating end-users on ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Title: CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required on-site to start for at least two weeks before engagement will be fully remote. This ...

Futran Tech Solutions Pvt. Ltd.

Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

Help Desk Analyst 2206 East View Parkway Conyers, GA 30013 *This position is located at DDS Headquarters in Conyers, Georgia* *MUST be Bilingual, Spanish* **Do NOT submit candidate previously ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Title: CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required on-site to start for at least two weeks before engagement will be fully remote. This ...

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All JobsEntrylevel Help Desk Analyst Jobs

Entrylevel Help Desk Analyst information

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How much do entrylevel help desk analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for entrylevel help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

More about Entrylevel Help Desk Analyst jobs
What cities are hiring for Entrylevel Help Desk Analyst jobs? Cities with the most Entrylevel Help Desk Analyst job openings:
What states have the most Entrylevel Help Desk Analyst jobs? States with the most job openings for Entrylevel Help Desk Analyst jobs include:
What job categories do people searching Entrylevel Help Desk Analyst jobs look for? The top searched job categories for Entrylevel Help Desk Analyst jobs are:
Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 5% Part Time, 82% Contract, and 3% Nights. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Data Processing Resources

White Plains, NY • On-site

$21.25 - $29/hr

Other

Posted 8 hours ago

Job description

Help Desk Analyst

Job Responsibilities:

Responsibilities of this role will include:

  • Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a courteous and professional manner.
  • Document all pertinent information, including requestor name, department, contact information, and a detailed description of the problem or issue.
  • Build rapport with and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Resolve and/or escalate problems (when required) to the appropriately experienced technician/engineer.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on and remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install and maintain anti-virus software and remediate issues.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Perform special projects, such as Office Suite and email roll-outs, as needed.
  • Develop and Document solutions in Incident management system to aid the infrastructure and supporting teams.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals, from time to time.
  • Participate in after hours on-call rotation.
  • Some travel may be required.

There will be several people in this role who will all have very similar responsibilities as part of the team.

Necessary Skills:

  • Knowledge of computer hardware specifically laptops, desktops and printers.
  • Experience with desktop operating systems, including MS Windows 11 & Mac OS (and its recent variants e.g. Sonoma, Monterey, etc.).
  • Extensive application support experience with Office 201X and email platforms.
  • Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection.
  • Experience imaging/reimaging systems SCCM/MECM.
  • Excellent verbal communication skills
  • Written communication skills/ability to create concise, clear documentation
  • Ability to organize multiple work streams.
  • Ability to handle demands from multiple customers and properly prioritize requests.
  • Ability to maintain a focus on customer service during competing priorities.
  • Attention to detail
  • Proven technical problem-solving skills based upon prior experience.
  • College diploma or university degree in the field of computer science

Desired Skills:

  • Prior help desk experience
  • Prior customer service experience
  • Certifications in Technology Hardware, Microsoft and/or Helpdesk
  • Working knowledge of Microsoft Active Directory.
  • Knowledge of ServiceDesk software
  • Knowledge of Microsoft System Center Configuration Manager/Endpoint Configuration Manager.

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