Coeur D Alene, ID · On-site
$20 - $27.25/hr
Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...
Coeur D Alene, ID · On-site
$20 - $27.25/hr
Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...
Pocatello, ID · On-site
$54K/yr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
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Pocatello, ID · On-site
$54K/yr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Pocatello, ID · On-site
$54K/yr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Pocatello, ID · On-site
$54K/yr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Pocatello, ID · On-site
$26.16/hr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Pocatello, ID · On-site
$26.16/hr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Pocatello, ID · On-site
$54K/yr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Pocatello, ID · On-site
$54K/yr
Our core capabilities are our top-tier program and project management, data analytics, and audit ... We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help ...
Idaho Falls, ID · On-site
$14.50 - $19.25/hr
About the role The Information Technology Intern - Level 1 Help Desk provides entry-level technical support to end users by assisting with basic hardware, software, and account-related issues. This ...
Idaho Falls, ID · On-site
$14.50 - $19.25/hr
About the role The Information Technology Intern - Level 1 Help Desk provides entry-level technical support to end users by assisting with basic hardware, software, and account-related issues. This ...
Lewiston, ID · On-site
$55 - $75/hr
Resolve LIS problems using careful analysis to accurately identify problems and devise best ... Experience with help desk tasks and technology preferred. * Ability to pivot and work effectively ...
New
Lewiston, ID · On-site
$55 - $75/hr
Resolve LIS problems using careful analysis to accurately identify problems and devise best ... Experience with help desk tasks and technology preferred. * Ability to pivot and work effectively ...
New
Boise, ID · On-site
$50 - $70/hr
End-User Support*** Respond to help desk tickets and walk-up requests from office employees ... Analytics (NYSE: CWAN) is transforming investment management with the industry's most comprehensive ...
New
Boise, ID · On-site
$50 - $70/hr
End-User Support*** Respond to help desk tickets and walk-up requests from office employees ... Analytics (NYSE: CWAN) is transforming investment management with the industry's most comprehensive ...
New
Boise, ID · On-site
$21 - $23/hr
Essential Job Functions: • Monitor, gather details, troubleshoot and triage Help Desk cases ... • Analyze Luma Work Units and associated File input/output control processes; verifies ...
Boise, ID · On-site
$21 - $23/hr
Essential Job Functions: • Monitor, gather details, troubleshoot and triage Help Desk cases ... • Analyze Luma Work Units and associated File input/output control processes; verifies ...
Boise, ID · On-site
Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and software issues across Windows and macOS devices * Escalate complex issues to senior team members ...
Boise, ID · On-site
Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and software issues across Windows and macOS devices * Escalate complex issues to senior team members ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Pocatello, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Pocatello, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Meridian, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Meridian, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Nampa, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Nampa, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Idaho Falls, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
Idaho Falls, ID · On-site
Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
For Entrylevel Help Desk Analyst jobs in Idaho, the most frequently searched job titles are:
The top searched job categories for Entrylevel Help Desk Analyst jobs in Idaho are:
Cities in Idaho with the most Entrylevel Help Desk Analyst job openings:
$20 - $27.25/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Description
As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset.
Requirements
-Respond to inbound support requests via phone, email, and Salesforce ticketing system.
-Diagnose and resolve issues related to:
-Internet connectivity (fiber or wireless)
-Network hardware (wireless access points, switches, firewalls/routers)
-Windows, Microsoft Office 365, and common business applications
-VoIP systems and remote access tools
-Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.
-Document all support interactions and resolutions in the ticketing system.
-Monitor system alerts and proactively address potential issues.
-Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).
-Provide excellent customer service and maintain a high level of client satisfaction.
Sourced by ZipRecruiter
Telecommunications
11 - 50 Employees
Coeur d'Alene", 'country_admin_code': 'US.ID, ID, US
2001
