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Entry Level Help Desk Analyst Jobs in Idaho (NOW HIRING)

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

Carrington

Mortgage Wire Desk, II Analyst

Boise, ID · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Clearwater Analytics

IT Support Specialist

Boise, ID · On-site

Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and software issues across Windows and macOS devices * Escalate complex issues to senior team members ...

Clearwater Analytics

IT Support Specialist

Boise, ID · On-site

Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and software issues across Windows and macOS devices * Escalate complex issues to senior team members ...

Sharecare

Lead Customer Service Rep

Boise, ID · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

University of Idaho

Junior Product Manager

Moscow, ID · On-site

$18/hr

Support communication with the help desk and campus users about changes. * Provide light support ... You have strong communication, analytical, and problem-solving skills, especially when it comes to ...

University of Idaho Job

Junior Product Manager

Moscow, ID · On-site

$18/hr

Support communication with the help desk and campus users about changes. * Provide light support ... You have strong communication, analytical, and problem-solving skills, especially when it comes to ...

ICCU

Consumer Compliance Analyst

Chubbuck, ID · On-site

This entry-level position assists in compliance monitoring, documentation, and training initiatives ... Help coordinate and track compliance training sessions for staff, in partnership with the Training ...

Intralot

Part Time - Call Center Operator

Boise, ID · On-site

Strong analytic skills. Ability to learn Intralot, Inc. software and hardware applications as ... Understanding of help desk operations, tools, methodologies and processes. Duties and ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level help desk analyst in Idaho is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.34 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Idaho as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,144 per year, or $22.7 per hour.

Help Desk Analyst

Intermax Networks

Coeur D Alene, ID • On-site

$20 - $27.25/hr

Full-time

Re-posted 29 days ago

Job description

Description

 As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset. 

Requirements

-Respond to inbound support requests via phone, email, and Salesforce ticketing system.

-Diagnose and resolve issues related to:

     -Internet connectivity (fiber or wireless)

     -Network hardware (wireless access points, switches, firewalls/routers)

     -Windows, Microsoft Office 365, and common business applications

     -VoIP systems and remote access tools

-Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.

-Document all support interactions and resolutions in the ticketing system.

-Monitor system alerts and proactively address potential issues.

-Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).

-Provide excellent customer service and maintain a high level of client satisfaction.

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