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Entrylevel Help Desk Analyst Jobs in Waco, TX (NOW HIRING)

U.S. Navy

IT Support Specialist

Bellmead, TX · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

Information Technology Professional

Waco, TX · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

Information Technology Professional

Mart, TX · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

West, TX · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Mart, TX · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Crawford, TX · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Waco, TX

Entrylevel Help Desk Analyst information

See Waco, TX salary details

$12

$21

$31

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entrylevel help desk analyst in Waco, TX is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.89 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What job categories do people searching Entrylevel Help Desk Analyst jobs in Waco, TX look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Waco, TX are:

What cities near Waco, TX are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Waco, TX with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Waco, TX as of August 2026, with employment types broken down into 94% Full Time, and 6% Summer. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $44,482 per year, or $21.4 per hour.

Representative, Help Desk I

Temple, TX

McLane Company
Import-Export • 10K+ employees

7.1

Company rating: 7.1 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

25th of 49 rated food wholesalers

People enjoy working here

Good employer

Recommended by students

Learn more about McLane Companyexternal

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Summary

Responsible for monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to ensure reliable system operations. Provides support to internal and external customers, including distribution center teammates across all business units. Identifies, investigates, and resolves system alerts and operational issues while serving as a key point of contact for Operations support calls.

This position is onsite in Temple, TX. 

What You'll Do

  • Receives via phone and computer first-tier technical issues reported relating to hardware and software on personal computing devices or supporting infrastructure issues which affect internal technology users. 
  • Applies pre-established methods to resolve basic problems or escalates issue to second-tier help desksupport staff or to appropriate MBIS area in order to ensure timely continuance of the reporting user's productivity. 
  • Learns existing procedures for internal requests regarding personal computing devices via phone and computer-based remote methods to fulfill service requests from internal technology users. 
  • Learns to assist internal technology users via phone and computer-based remote methods with implementation of standard personal computer practices to aid users in efficiently fulfilling specific needs. 
  • Learns to Identify reoccurring issues and inform appropriate MBIS area to evaluate the design and issue resolution methods to minimize productivity impact to internal technology users. 

What We're Looking For

       High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.

       1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.

       Strong troubleshooting, analytical, and problem-solving skills.

       Ability to communicate effectively with technical and non-technical customers.

       Ability to prioritize tasks and respond effectively in a fast-paced operational environment.

       Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Why Join Us

  • Make a direct impact supporting missioncritical distribution operations
  • Handson technical role with exposure to diverse technologies
  • Stable organization with longterm career growth opportunities
  • Teamdriven culture that values reliability, service, and accountability
  • Opportunity to build both technical and customerfacing skills

Benefits you can count on: 

  • This position is an hourly role that pays between $19-$22
  • Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance 
  • Paid time off begins after 90 days.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What McLane employees say

Pay

Benefits

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