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Entrylevel Help Desk Analyst Jobs in Tyler, TX (NOW HIRING)

Desk Side Support

Tyler, TX · On-site

$18.75 - $25.50/hr

Desk Side Support - Job Summary Provide on-site technical support to end users by resolving desktop ... Strong analytical and problem-solving skills * Excellent communication skills * Time management and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Entrylevel Help Desk Analyst information

See Tyler, TX salary details

$13

$22

$33

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entrylevel help desk analyst in Tyler, TX is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Tyler, TX?

For Entrylevel Help Desk Analyst jobs in Tyler, TX, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Tyler, TX look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Tyler, TX with the most Entrylevel Help Desk Analyst job openings:

Infographic showing various Entrylevel Help Desk Analyst job openings in Tyler, TX as of June 2026, with employment types broken down into 9% As Needed, 4% Full Time, 7% Part Time, 77% Contract, and 3% Nights. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $47,216 per year, or $22.7 per hour.

Desk Side Support

Tyler, TX • On-site

$18.75 - $25.50/hr

Other

Posted 20 days ago


Job description

Desk Side Support – Job DescriptionJob Summary

Provide on-site technical support to end users by resolving desktop, laptop, printer, and peripheral issues. Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals.
  • Diagnose and resolve hardware and software issues for end users.
  • Install, configure, and troubleshoot Windows operating systems and standard business applications.
  • Perform desktop and laptop setup, deployment, relocation, and replacement.
  • Install and configure monitors, docking stations, keyboards, mice, and other peripherals.
  • Support Microsoft Office applications, Outlook, and Teams.
  • Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connectivity.
  • Coordinate hardware repairs and warranty replacements with vendors.
  • Perform break-fix support and routine maintenance of end-user devices.
  • Image and deploy new systems following organizational standards.
  • Maintain and update IT asset inventory and equipment records.
  • Log, track, and resolve incidents and service requests using the organization''s IT ticketing system.
  • Escalate unresolved issues to appropriate support teams when required.
  • Provide support for meeting room and video conferencing equipment.
  • Follow IT policies, security standards, and service-level agreements (SLAs).
Required Skills
  • Strong knowledge of Windows 10/11.
  • Experience supporting desktop and laptop hardware.
  • Knowledge of Microsoft Office 365 applications.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
  • Experience with desktop imaging and software installation.
  • Familiarity with IT ticketing systems.
  • Excellent troubleshooting, communication, and customer service skills.
Qualifications
  • Diploma or Bachelor''s degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience in Desk Side Support or Desktop Support.
Key Competencies
  • Customer-focused approach
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Time management and prioritization
  • Ability to work independently and as part of a team