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Entry Level Help Desk Analyst Jobs in Tyler, TX (NOW HIRING)

Brookshire Grocery Company

Help Desk Analyst I

Tyler, TX · On-site

$19.25 - $26.50/hr

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes ... Ability to analyze complex information. * Ability to show information in presentation or diagram ...

langan

Civil Engineer - Entry Level

Tyler, TX · On-site

Strong attention to detail with excellent analytical, multitasking, and judgment capabilities ... Langan provides a rich array of programs and benefits to help its employees advance their careers ...

langan

Civil Engineer - Entry Level

Tyler, TX · On-site

Strong attention to detail with excellent analytical, multitasking, and judgment capabilities ... Langan provides a rich array of programs and benefits to help its employees advance their careers ...

Dunkin'

Multi Unit Manager

Tyler, TX

... and help take our operations to the next level. This is a true multi-unit leadership role for ... Analyze P&L statements, labor reports, food cost, and other financial metrics. * Develop and ...

Dunkin

Multi Unit Manager

Tyler, TX · On-site

$56.70K - $69.90K/yr

... and help take our operations to the next level. This is a true multi-unit leadership role for ... Analyze P&L statements, labor reports, food cost, and other financial metrics. * Develop and ...

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How much do entry level help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk analyst in Tyler, TX is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.38 per hour, depending on experience, location, and employer.

What Does an Entry Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
More about Entry Level Help Desk Analyst jobs
What are the most commonly searched types of Help Desk Analyst jobs in Tyler, TX? The most popular types of Help Desk Analyst jobs in Tyler, TX are:
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What job categories do people searching Entry Level Help Desk Analyst jobs in Tyler, TX look for? The top searched job categories for Entry Level Help Desk Analyst jobs in Tyler, TX are:
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Entry Level Help Desk Analyst jobs near you
Help Desk Analyst I

Help Desk Analyst I

Brookshire Grocery Company

Tyler, TX • On-site

$19.25 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Brookshire's Grocery rating

5.0

Company rating: 5.0 out of 10

Based on 332 frontline employees who took The Breakroom Quiz

94th of 113 rated grocery stores

Job description

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.
We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.
Here's what sets us apart:
  • Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
  • Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
  • Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
  • Savings for your lifestyle: Exclusive employee discounts on the things you need most.
  • Investing in your dreams: Scholarships and educational support to fuel your growth.
  • Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you're not just starting a job-you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.
Job Summary:
Works with partners to examine and resolve software and hardware related problems. Tracks and maintains service requests in a database; monitors ongoing issues and works with upper management to resolve these issues.
Essential Duties and Responsibilities:
  • Assists partners experiencing technical problems with hardware and software systems by answering service requests through various forms of communication.
  • Gathers information from partners about issues and guides them through procedures to determine source of error and works to find a resolution.
  • Responsible for researching routine user problems and working to find a resolution. Works with upper management to confirm resolution before communicating back to partners.
  • Logs and tracks calls using a problem management database.
  • Communicates with hardware vendors to request services related to defective products.

Knowledge, Skills, and Abilities:
  • Basic knowledge of supported software and hardware solutions.
  • Basic knowledge of SAP reporting and transactional applications.
  • Basic knowledge of Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
  • Basic mathematical skills.
  • Ability to work on-call and flexible schedules including nights, weekends, and holidays required.
  • Ability to comprehend and interpret information.
  • Ability to prepare reports and business correspondence.
  • Ability to research information, establish facts, and draw valid conclusions.
  • Ability to learn new technology systems, methods, and processes.
  • Ability to reason, form concepts and recognize and solve problems.
  • Ability to analyze complex information.
  • Ability to show information in presentation or diagram form.
  • Ability to communicate effectively in written and verbal form.
  • Ability to maintain confidentiality regarding sensitive information.
  • Ability to work in a fast-paced production environment.
  • Ability to maintain a high level of accuracy and productivity.
  • Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
  • Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications:
  • Associate degree and six or more months of related experience; or an equivalent combination of experience and/or higher education required.
  • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Physical Demands:
  • Continuously required to use close vision, distance vision, depth perception or the ability to focus.
  • Continuously required to use hands for reaching, or handling.
  • Continuously required to use fine finger movements (ex. sorting and typing).
  • Continuously required to sit for long periods of time.
  • Frequently required to talk and hear.
  • Attendance at work is required.

Work Context and Environment:
  • Work is generally performed in an office environment.
  • Quiet to moderate noise level.

Ready to find your place? BGC is "A Career Where You Belong."
Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.

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