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Entry Level Help Desk Analyst Jobs in Tyler, TX (NOW HIRING)

Desk Side Support

Tyler, TX ยท On-site

$18.75 - $25.50/hr

Desk Side Support - Job Summary Provide on-site technical support to end users by resolving desktop ... Strong analytical and problem-solving skills * Excellent communication skills * Time management and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level help desk analyst in Tyler, TX is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.38 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

What are the most commonly searched types of Help Desk Analyst jobs in Tyler, TX?

The most popular types of Help Desk Analyst jobs in Tyler, TX are:

What are popular job titles related to Entry Level Help Desk Analyst jobs in Tyler, TX?

For Entry Level Help Desk Analyst jobs in Tyler, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Analyst jobs in Tyler, TX look for?

The top searched job categories for Entry Level Help Desk Analyst jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Entry Level Help Desk Analyst jobs?

Cities near Tyler, TX with the most Entry Level Help Desk Analyst job openings:

Infographic showing various Entry Level Help Desk Analyst job openings in Tyler, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,216 per year, or $22.7 per hour.

Desk Side Support

Tyler, TX โ€ข On-site

$18.75 - $25.50/hr

Other

Posted 20 days ago


Job description

Desk Side Support โ€“ Job DescriptionJob Summary

Provide on-site technical support to end users by resolving desktop, laptop, printer, and peripheral issues. Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals.
  • Diagnose and resolve hardware and software issues for end users.
  • Install, configure, and troubleshoot Windows operating systems and standard business applications.
  • Perform desktop and laptop setup, deployment, relocation, and replacement.
  • Install and configure monitors, docking stations, keyboards, mice, and other peripherals.
  • Support Microsoft Office applications, Outlook, and Teams.
  • Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connectivity.
  • Coordinate hardware repairs and warranty replacements with vendors.
  • Perform break-fix support and routine maintenance of end-user devices.
  • Image and deploy new systems following organizational standards.
  • Maintain and update IT asset inventory and equipment records.
  • Log, track, and resolve incidents and service requests using the organization''s IT ticketing system.
  • Escalate unresolved issues to appropriate support teams when required.
  • Provide support for meeting room and video conferencing equipment.
  • Follow IT policies, security standards, and service-level agreements (SLAs).
Required Skills
  • Strong knowledge of Windows 10/11.
  • Experience supporting desktop and laptop hardware.
  • Knowledge of Microsoft Office 365 applications.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
  • Experience with desktop imaging and software installation.
  • Familiarity with IT ticketing systems.
  • Excellent troubleshooting, communication, and customer service skills.
Qualifications
  • Diploma or Bachelor''s degree in Information Technology, Computer Science, or a related field.
  • 1โ€“3 years of experience in Desk Side Support or Desktop Support.
Key Competencies
  • Customer-focused approach
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Time management and prioritization
  • Ability to work independently and as part of a team