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Entry Level Help Desk Analyst Jobs in Forney, TX

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... analytical, troubleshooting, and problem-solving skills with attention to detail. • Strong ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned ... Strong at honest analysis, and finding hidden answers to problems. Strong customer service ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... analysis performed resolution, and other information relevant to resolving the problem.

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis ...

Lennar

Service Desk Analyst

Irving, TX · On-site

$19.75 - $27/hr

Help manage internal client relationships by carrying out standard requests. * Follow best practice support documentation in resolving outstanding tickets. * Provide basic incident resolution and ...

Collabera

Help Desk Support

Carrollton, TX

$19.25 - $26/hr

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ...

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Entry Level Help Desk Analyst information

See Forney, TX salary details

$12

$21

$32

How much do entry level help desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level help desk analyst in Forney, TX is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $24.23 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Forney, TX as of August 2026, with employment types broken down into 76% Full Time, 6% Part Time, and 18% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $45,138 per year, or $21.7 per hour.

Help Desk Analyst L2

Dallas, TX • On-site

Zones LLC.
IT Services • 1 - 5K employees

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

62nd of 225 rated it services

People enjoy working here

Good employer

Paid breaks

Learn more about Zones LLC.external

$30 - $33.65/hr

Full-time

Medical

Re-posted 6 days ago

Job description

Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 3 weeks
Location: Dallas, TX
Pay: up to $33.65/hour, commensurate with experience
Hours: Monday - Friday 8-5 pm local time.
What you'll do as the Help Desk Analyst II
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Be the first point of escalation for tickets from the Tier 1 team
  • Maintain the onsite Tech Bar hub
  • Provide in-person support of user issues and escalations to the team as needed
  • Troubleshoot hardware, software, and access/permissions issues
  • Troubleshoot issues with integrated systems
  • Manage shipping and receiving equipment to/from remote Workers
  • Provide asset management and reconciliation services
  • Establish relationships with all internal Technology Teams to transition additional tasks as needed
  • Continue maintenance of the knowledge transfer documents

What you'll bring to the table:
  • Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.
  • Self-discipline. Must be self-disciplined and be able to prioritize tasks in order to meet deadlines, deliver solutions by the promised date, and stick to a task until it's finished.
  • Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.
  • Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.
  • Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.
  • Passion for technology. Should always stay up to date on the latest tech developments.
  • Ability to configure and troubleshoot email clients such as Microsoft Outlook.
  • In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals.
  • In depth knowledge of the Microsoft O365 suite of applications * - Word, Excel, PowerPoint, Outlook, etc.
  • Experience with ticketing software
  • Familiar with EDR/anti-virus/ Malware protection management.
  • Google Workspace awareness/experience preferred
  • Google Meet experience preferred
  • Logitech knowledge preferred but not required

#LI-TB1
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.

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