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Nc Fast Help Desk Jobs in Forney, TX (NOW HIRING)

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Ability to multitask and manage multiple support requests in a fast-paced environment. * Strong ...

New

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... fast-paced environment. • Proficiency in documenting support cases, resolutions, and best practices. • Familiarity with help desk ticketing systems and remote support tools. • Candidates with a ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Maverick Power

Help Desk Specialist II

Garland, TX · On-site

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... a fast-paced corporate or manufacturing environment. * Advanced troubleshooting knowledge of ...

Maverick Power

Help Desk Specialist II

Garland, TX

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... a fast-paced corporate or manufacturing environment. * Advanced troubleshooting knowledge of ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... in the fast-growing post-acute care industry. ESI provides service and support to over 378 ...

Revel Staffing

IT Help Desk Specialist

Plano, TX

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.

Siepe

IT Help Desk Tier 1

Dallas, TX

Siepe is a fast-growing technology company headquartered in Dallas, TX - focused on helping ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Concentric LLC

Service Desk Analyst II

Carrollton, TX · On-site

$19.75 - $27/hr

Ability to walk users through step-by-step solutions, helping them remotely or on-site when ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Intermediate ...

New

Concentric LLC

Service Desk Analyst II

Carrollton, TX · On-site

$19.75 - $27/hr

Ability to walk users through step-by-step solutions, helping them remotely or on-site when ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Intermediate ...

New

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Forney, TX

Nc Fast Help Desk information

See Forney, TX salary details

$33.8K

$75.5K

$112.2K

How much do nc fast help desk jobs pay per year?

As of Aug 30, 2026, the average yearly pay for nc fast help desk in Forney, TX is $75,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $90,100.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Forney, TX?

For Nc Fast Help Desk jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Forney, TX look for?

The top searched job categories for Nc Fast Help Desk jobs in Forney, TX are:

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Cities near Forney, TX with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Help Desk Technician

Dallas, TX • On-site, Remote

Advanced MedAesthetic Partners
Health Care and Social Assistance • 201 - 500 employees
Learn more about Advanced MedAesthetic Partnersexternal

$50K - $65K/yr

Full-time

Posted 3 days ago

New

Job description

Help Desk Technician
Location: Remote in CA, CT, DC, FL, GA, IN, MD, MI, MO, NC, NJ, NY, OK, OR, SC, TN, TX, UT, WA
Job Type: Full-Time
Compensation: $50,000 - $65,000/yr
Schedule/Availability: Open Availability - must be able to work a flexible schedule.
Who We Are:
At AMP, our mission is to amplify confidence and enhance lives by elevating the delivery of exceptional aesthetic care through innovative solutions and collaboration with our partner practices.
Through expert care, innovative services, and personalized attention, we help each patient feel their best, inside and out. By amplifying confidence, we empower individuals to take on the world with renewed self-assurance, while enhancing lives through transformative experiences that promote lasting happiness and fulfillment.
Our values guide how we work, how we serve our patients, and how we support one another. They are not abstract ideals-they are reflected in our daily decisions, behaviors, and standards.
  • Teamwork comes first - You'll be surrounded by supportive, motivated teammates
  • Growth is constant - We invest in your development and advancement
  • Community matters - We foster an inclusive, welcoming environment
  • We celebrate wins - Recognition and appreciation are part of our culture

Our Values:
Leadership • Excellence • Growth • Integrity • Community
Role Summary:
As a Help Desk Technician, you will be the calm, capable voice on the other end of the line when technology gets in the way of patient care. Using strong troubleshooting skills and genuine patience, you'll keep the hardware, software, and systems running across AMP's growing network of medical aesthetics practices, soon to include Heyday's studios alongside our existing partner locations. You're the person practice teams call when a front desk computer won't start or a card reader won't connect, and every ticket you close is one less thing standing between a patient and their appointment.
By resolving issues quickly, documenting clearly, and thinking ahead about what will break next, the Help Desk Technician keeps dozens of practices running smoothly day to day. The ideal candidate is patient with non-technical users, sharp under pressure, and genuinely curious about solving problems. This role is more than a support seat, it's a front-row view into how a fast-growing, multi-brand healthcare company keeps its technology reliable at scale.
Responsibilities:
  • Serve as first-line support for hardware, software, network, and peripheral issues submitted through our IT ticketing system.
  • Triage, prioritize, and resolve Tier 1 support tickets within defined SLA windows, escalating more complex issues to the Director of IT.
  • Provide remote and phone-based troubleshooting to practice staff across our multi-state network.
  • Set up, configure, and deploy workstations, printers, tablets, and mobile devices for new users and new locations, including as Heyday's studios come online.
  • Manage user accounts and access in Microsoft 365 (Outlook, Teams, SharePoint) and other core platforms.
  • Support onboarding and offboarding workflows, including device provisioning and account deactivation.
  • Maintain accurate documentation of issues, resolutions, and asset inventory.
  • Assist with software installations, updates, and basic configuration across practice and corporate systems.
  • Support the Director of IT with infrastructure projects, vendor coordination, and systems rollouts.
  • Spot recurring issues and contribute to knowledge base articles and internal documentation.

Requirements
EXPERIENCE & SKILLS:
  • 2+ years of experience in a help desk, IT support, or desktop support role (internship or academic experience considered).
  • Working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and Active Directory.
  • Familiarity with ticketing systems (Linear, Zendesk, Jira, or equivalent).
  • Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Comfortable supporting a fast-paced, multi-location, multi-brand environment with shifting priorities.
  • CompTIA A+ certification preferred but not required; candidates actively pursuing certification are encouraged to apply.
  • Healthcare or multi-location retail/service environment experience preferred.
  • High school diploma or equivalent required.

PHYSICAL REQUIREMENTS:
To ensure the safety and well-being of our employees, we have established the following physical requirements.
  • This position requires knowledge of various aspects of hardware and software troubleshooting.
  • Must possess good organizational skills to manage a high volume of tickets and competing priorities.
  • This position requires the ability to sit and work at a computer for prolonged periods, with occasional walking, standing, and bending to set up or repair equipment.
  • Frequent talking and listening when providing phone and remote support to non-technical users.
  • Frequent use of the phone, computer, and other technologies.
  • Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.
The pay range for this role is:
50,000 - 65,000 USD per year (AMP HQ)

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