Laredo, TX · On-site
$10.50/hr
Job Title Intern- Information Technology (OIT- Help Desk) Agency Texas A&M International University ... Ability to resolve problems by analyzing, recommending, and implementing changes. Physical ...
Laredo, TX · On-site
$10.50/hr
Job Title Intern- Information Technology (OIT- Help Desk) Agency Texas A&M International University ... Ability to resolve problems by analyzing, recommending, and implementing changes. Physical ...
Laredo, TX · On-site
$10.50/hr
Job Title Intern- Information Technology (OIT- Help Desk) Agency Texas A&M International University ... Ability to resolve problems by analyzing, recommending, and implementing changes. Physical ...
Laredo, TX · On-site
$10.50/hr
Job Title Intern- Information Technology (OIT- Help Desk) Agency Texas A&M International University ... Ability to resolve problems by analyzing, recommending, and implementing changes. Physical ...
Monitor and manage the help desk ticketing system * Respond to support requests in a timely manner ... Ability to analyze issues and develop creative solutions to complex technical problems Preferred ...
Monitor and manage the help desk ticketing system * Respond to support requests in a timely manner ... Ability to analyze issues and develop creative solutions to complex technical problems Preferred ...
Laredo, TX · On-site
Monitor and manage the help desk ticketing system * Respond to support requests in a timely manner ... Ability to analyze issues and develop creative solutions to complex technical problems Preferred ...
Laredo, TX · On-site
Monitor and manage the help desk ticketing system * Respond to support requests in a timely manner ... Ability to analyze issues and develop creative solutions to complex technical problems Preferred ...
Laredo, TX · On-site
Monitor and manage the help desk ticketing system * Respond to support requests in a timely manner ... Ability to analyze issues and develop creative solutions to complex technical problems Preferred ...
Laredo, TX · On-site
Monitor and manage the help desk ticketing system * Respond to support requests in a timely manner ... Ability to analyze issues and develop creative solutions to complex technical problems Preferred ...
Laredo, TX · On-site
$13.25 - $16.75/hr
Research issues with time clock malfunctions and submit information to the help desk. * Review and analyze inventory transactions; ensure proper adherence to departmental policy. * Assist with ...
Laredo, TX · On-site
$13.25 - $16.75/hr
Research issues with time clock malfunctions and submit information to the help desk. * Review and analyze inventory transactions; ensure proper adherence to departmental policy. * Assist with ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Encinal, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Encinal, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Zapata, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Zapata, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
San Ygnacio, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
San Ygnacio, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Zapata, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Zapata, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Zapata, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
Zapata, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
El Cenizo, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
El Cenizo, TX · On-site
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
$12.66 - $14.37
3% of jobs
$14.37 - $16.08
8% of jobs
$17.36 is the 25th percentile. Wages below this are outliers.
$16.08 - $17.78
18% of jobs
$17.78 - $19.49
18% of jobs
The median wage is $19.82 / hr.
$19.49 - $21.20
14% of jobs
$22.81 is the 75th percentile. Wages above this are outliers.
$21.20 - $22.90
15% of jobs
$22.90 - $24.61
9% of jobs
$24.61 - $26.32
6% of jobs
$26.32 - $28.03
3% of jobs
$28.03 - $29.73
3% of jobs
$29.73 - $31.44
2% of jobs
$12
$21
$31
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
For Entrylevel Help Desk Analyst jobs in Laredo, TX, the most frequently searched job titles are:
The top searched job categories for Entrylevel Help Desk Analyst jobs in Laredo, TX are:
Cities near Laredo, TX with the most Entrylevel Help Desk Analyst job openings:
Laredo, TX • On-site
$10.50/hr
Part-time
Re-posted 25 days ago
7.2
Based on 6 frontline employees who took The Breakroom Quiz
386th of 622 rated colleges and universities
Job Title
Intern- Information Technology (OIT- Help Desk)Agency
Texas A&M International UniversityDepartment
Office Of Information TechnologyProposed Minimum Salary
CommensurateJob Location
Laredo, TexasJob Type
Student WorkerJob Description
Job Summary
The OIT Intern will assist the Help Desk staff with the daily functions of the OIT Helpdesk.
Essential Duties and Responsibilities
Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.
Troubleshoot PCs, Apple systems, and various software applications.
Verify that all KIOSKs and Digital Signage work properly weekly.
Maintain required documentation in the Ticketing Management System.
Decommission nonfunctional computers and equipment to surplus.
Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
Maintain inventory of network hardware and communication connections.
Route calls to appropriate personnel.
Use sound, independent judgment when performing duties.
Perform other related duties as assigned.
Minimum Requirements
TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.
Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
Must meet all other requirements as stated in TAMIU's Satisfactory Academic Progress Policy (SAPP).
Knowledge, Skills, and Abilities
Strong computer Knowledge, including Outlook, Word, and Excel. Must possess excellent customer service and teamwork skills.
Ability to communicate effectively, orally and in writing.
Ability to interact effectively and professionally with the general public.
Ability to plan, organize, and prioritize work and attend to detail. Ability to manage multiple tasks, projects, and assignments and meet deadlines.
Ability to resolve problems by analyzing, recommending, and implementing changes.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements
Position requires on campus, face-to-face interactions.
Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule.
Promptly complete all required trainings.
Submit time sheet biweekly.
Pay of Rate: $10.50/hour for up to 19 hours
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
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Colleges, universities, and professional schools
501 - 1,000 Employees
Laredo, TX, US
1970
