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Entrylevel Help Desk Analyst Jobs in Houston, TX

DBR Inc

IT Help Desk Analyst

Houston, TX · On-site

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

DBR

IT Help Desk Analyst

Houston, TX · On-site

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

DBR Inc

IT Help Desk Analyst

Houston, TX · On-site

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

Cornerstone Capital Bank

Empower Help Desk

Houston, TX · On-site

$19 - $25.75/hr

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower related issues. They will utilize the ticketing system and document issues and results in real time.

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Trafigura

Deals Desk Analyst, Power

Houston, TX

Head of Deals Desk (Risk Analysis) * Derivatives Traders * Finance * Credit * Operations Department ... These reports are essential to help them make the right commercial decisions and optimize the ...

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

Associate's degree in Information Technology, Computer Science, Network Administration or related business field. * 1-3 years of relevant IT experience as either a Help Desk Analyst, Desktop ...

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert ...

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Entrylevel Help Desk Analyst information

See Houston, TX salary details

$13

$23

$34

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entrylevel help desk analyst in Houston, TX is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Houston, TX?

For Entrylevel Help Desk Analyst jobs in Houston, TX, the most frequently searched job titles are:

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The top searched job categories for Entrylevel Help Desk Analyst jobs in Houston, TX are:

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Cities near Houston, TX with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,850 per year, or $23 per hour.

IT Help Desk Analyst

DBR Inc

Houston, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

HIRING AN IT HELP DESK ANALYST I IN HOUSTON
ACCOUNTABILITY
The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desk's objective is to quickly identify a customer's issue and resolve basic desktop issues with that user.
ESSENTIAL CHARACTERISTICS
  • Maintain a satisfactory relationship with the members of the firm, the firm's clients and all Partners.
  • Maintain a mature, thoughtful, professional and pleasant manner at all times.

ESSENTIAL FUNCTIONS
  • Provide first level contact, determine and evaluate user needs thoroughly and convey resolutions to user issues.
  • Properly escalate unresolved trouble issues to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Update and follow-up on trouble issues in a timely manner.
  • Walk employees through problem solving process and/or provide help.
  • Follow up with users, provide feedback and see problems through to resolution.
  • Advise and assist users of computer hardware and software changes and/or plans; recommend procedure modifications or improvements.
  • Perform computer support/maintenance to include but not limited to setup computers for new employees, install software & updates, and troubleshoot and repair computer problems.
  • Assist in the development of manuals and other training aids as needed.
  • Consistently review and suggest revising processes and procedures based on changing technology to the Houston main office.
  • Ensure proper recording, documentation, and closure of all trouble issues; assist in maintaining all firm-wide IT inventory; assist in maintaining setup procedures documentation for the I.T. Department.
  • Work thoroughly and maintain communications with the headquarters Houston main office IT department.
  • Be involved in any corporate moves, expansions, renovations, or relocations as they relate to technology and information services.
  • Orientate all new branch office employees on computers, software, and or office standards.
  • Troubleshoot on an as needed basis: copiers, printers, fax machines, phones, plotter, and video conferencing equipment.
  • Travel to main office and all branch offices, possibly frequently, to provide onsite support and problem solving.
  • Maintain confidential information and effectively interact with various levels.
  • Maintains flexibility and be able to work overtime as needed.
  • Attend in-house trainings and department meetings as needed.
  • Perform additional assignments as requested/needed.

EDUCATION AND EXPERIENCE
  • High School Diploma/GED

KNOWLEDGE, SKILLS, AND ABILITIES
  • Familiarity with basic networking concepts.
  • Working knowledge of user administration and bug fixing in a client server environment.
  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications.
  • Troubleshooting and problem-solving.
  • Ability to explain technical information clearly.
  • Ability to prioritize and multitask efficiently.
  • Ability to learn new software and hardware.
  • Ability to perform diagnostic tests.
  • Ability to create case notes and error logs.
  • Ability to identify potential process improvements.
  • Familiar with using Microsoft Office Suite (e.g., Outlook, Excel, Word) or related software.
  • Familiar with using office equipment (e.g., computer, copier, etc.).
  • Professional telephone, verbal and written communication skills.
  • Able to work well under pressure and in a fast-paced environment.
  • Strong organizational and customer service skills.
  • Able to prioritize workload, perform under time constrains and multi-task.

WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Physical Requirements
While performing the duties of this position, the employee is regularly required to:
  • Talk/Hear: The person in this position frequently communicates with clients and team members regarding project information. Must be able to exchange accurate information in these situations.
  • Use hands/fingers to handle or feel objects, tools or controls: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • Stand or Sit: Must be able to remain in a stationary position 50% of the time.
  • Move: The person in this position needs to occasionally move about inside the office to access office machinery, project information, etc.
  • See/ Visual Acuity: Must have close vision, distance vision and the ability to focus to perform an activity, such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading at distances close to the eyes.
  • Must be able to lift to 50 pounds at times.

Working Conditions
Subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. The worker is not substantially exposed to adverse environmental conditions (such as in a typical office environment.) The noise level in the work environment is usually low to moderate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

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