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Entrylevel Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

MCCORVEY COMPANIES

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

aptlogix LLC

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

Job Title: Desktop Support Analyst Location: Houston, TX Duration: 6 to 12 Months Contract+ Job ... IT Helpdesk/Desktop Support role * Strong knowledge of: * Windows Operating Systems * Microsoft ...

JConnect Infotech

IT HELP DESK

Houston, TX · On-site

As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware ... ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Driving license and own ...

Trafigura

Deals Desk Analyst, Power

Houston, TX

Head of Deals Desk (Risk Analysis) * Derivatives Traders * Finance * Credit * Operations Department ... These reports are essential to help them make the right commercial decisions and optimize the ...

TransCore

IT Help Desk Specialist

Houston, TX · On-site

IT Help Desk Specialist Job Category: Customer Support Full-Time On-site Houston, TX 77043, USA ... Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ...

TransCore

IT Help Desk Specialist

Houston, TX

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

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Entrylevel Help Desk Analyst information

See Spring, TX salary details

$12

$21

$31

How much do entrylevel help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for entrylevel help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Spring, TX? For Entrylevel Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Spring, TX look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Entrylevel Help Desk Analyst jobs? Cities near Spring, TX with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
IT Help Desk Analyst - Team Lead

IT Help Desk Analyst - Team Lead

Houston Eye Associates

Houston, TX • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Houston Eye Associates rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

IT Help Desk Analyst - Team Lead

Gramercy - HOUSTON, TX 77025

Overview

Position Type Full Time Travel Percentage Mulitple Locations Category Customer Service

Description

LOCATION: 2855 Gramercy St. Houston, TX 77025 Some occasional travel to other locations as needed.

POSITION SUMMARY:

Contributes to the organization by providing support for resolution and requests reported by employees and Physicians. Supports the team by serving as a subject matter expert and point person for day-to-day support for the team. Responsibilities include initial assessment, triage, research, and resolution of complex incidents regarding the use of software products and/or infrastructure components. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

ESSENTIAL DUTIES:

  • Resolving incidents in a timely manner to meet the defined Service Level Targets.
  • Create accurate and clear resolution documentation within the incident ticket
  • Escalation of incidents as needed
  • Share incident resolution knowledge by creating process when one does not exist.
  • Provide remote assistance to staff during high call/ticket volumes
  • Perform support functions such as peripheral equipment, software installs, configurations, wireless and LAN configuration and resolve access issues, and others as required support
  • Identify malfunctions with software applications, networks, and hardware. Take appropriate action to resolve issues ensuring data/system integrity.
  • Ensure on-boarding & off-boarding and asset management processes are followed
  • Ensure incident ticket quality standards are met to facilitate escalation to tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and changes (RFC)
  • Assist with trend and root cause analysis
  • Identify and communicate problem trends found as part of incident resolution
  • Conduct information sessions aimed to promote end user adoption of technology products and services
  • Educate customers on problem resolutions to minimize repeat requests and provide timely follow-up
  • Provides after hours and on-call support as needed
  • Maintain and protect confidentiality with regard to all aspects of patient care and employee information.
  • May be assigned targeted projects by the IT Director
  • Serves as a point person for the team in daily inquiries to problem solve or aid the help desk team members prior to the issue being escalated to the IT Director
  • Ensure coverage of the Help Desk at all times.

All other duties as assigned.

We Proudly Offer:

  • Continuing Education including JCAHPO & ABOC
  • Holidays & Paid Time Off
  • Bereavement Leave
  • Superior Benefits Package:
    • Medical
    • Dental
    • 401(K)
    • Free Life Insurance & LTD
    • Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

Qualifications

EDUCATION - Bachelor's Degree preferred

CERTIFICATIONS & LICENSES - Specialized technical certifications in Microsoft preferredComputer Certifications preferred (A+, MCP) preferred

EXPERIENCE - 2 years' experience of desk side or remote support with experience in Windows operating systems and software applications in a business environmentExperience removing spyware/ malware/ adware and virusesExperience providing remote support for usersHands on experience with PCs and electronicsSelf-motivation to succeed and a proactive attitude

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