The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of ... Support Root-Cause Analysis exercises and recommend possible resolution pathways * Advocate for ...
The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of ... Support Root-Cause Analysis exercises and recommend possible resolution pathways * Advocate for ...
Customer Care Analyst
Houston, TX · Hybrid
Customer Care Analyst As a Customer Care Analyst at SmartVault, you'll be the first line of support ... Familiarity help desk platforms (Zendesk). * Passion for delivering excellent customer experiences.
Customer Care Analyst
Houston, TX · Hybrid
Customer Care Analyst As a Customer Care Analyst at SmartVault, you'll be the first line of support ... Familiarity help desk platforms (Zendesk). * Passion for delivering excellent customer experiences.
Systems Analyst II
Bellaire, TX · On-site
... production, and help desk Performs configuration analysis for system design associated medium-sized projects of average complexity Facilitates design analysis with users to determine the ...
Systems Analyst II
Bellaire, TX · On-site
... production, and help desk Performs configuration analysis for system design associated medium-sized projects of average complexity Facilitates design analysis with users to determine the ...
... production, and help desk Performs configuration analysis for system design associated medium-sized projects of average complexity Facilitates design analysis with users to determine the ...
... production, and help desk Performs configuration analysis for system design associated medium-sized projects of average complexity Facilitates design analysis with users to determine the ...
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Reviewing and analyzing membership trends monthly to guide the following month's ad allocation.
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Reviewing and analyzing membership trends monthly to guide the following month's ad allocation.
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Reviewing and analyzing membership trends monthly to guide the following month's ad allocation.
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Reviewing and analyzing membership trends monthly to guide the following month's ad allocation.
Senior Associate, Customer Experience, Common Desk
Houston, TX · On-site
$13.25 - $17.25/hr
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Execute the sending and analyzing member survey data in partnership with Community Leadership teams.
Senior Associate, Customer Experience, Common Desk
Houston, TX · On-site
$13.25 - $17.25/hr
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Execute the sending and analyzing member survey data in partnership with Community Leadership teams.
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Execute the sending and analyzing member survey data in partnership with Community Leadership teams.
Our co-working spaces exist to help people enjoy showing up to the office to do what they do best ... Execute the sending and analyzing member survey data in partnership with Community Leadership teams.
This Is NOT an IT Help Desk or Network Administrator Role This is a field-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
This Is NOT an IT Help Desk or Network Administrator Role This is a field-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
Ability to translate technical concepts into clinical language, supporting help desk/call center ... Strong documentation, analytical, and problem-solving skills * Experience with ITIL implementation ...
Ability to translate technical concepts into clinical language, supporting help desk/call center ... Strong documentation, analytical, and problem-solving skills * Experience with ITIL implementation ...
This Is NOT an IT Help Desk or Network Administrator Role This is afield-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
This Is NOT an IT Help Desk or Network Administrator Role This is afield-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
This Is NOT an IT Help Desk or Network Administrator Role This is afield-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
This Is NOT an IT Help Desk or Network Administrator Role This is afield-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
This Is NOT an IT Help Desk or Network Administrator Role This is a field-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
This Is NOT an IT Help Desk or Network Administrator Role This is a field-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
This Is NOT an IT Help Desk or Network Administrator Role This is a field-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
Quick apply
This Is NOT an IT Help Desk or Network Administrator Role This is a field-based technical role ... Clean driving record Entry-level candidates welcome. Technical training is provided. Why DEX ...
Systems Administrator II
Baytown, TX · On-site
$83.14K - $103.93K/yr
... Help Desk support • Recognizes patterns or associated activity and provides resolution • Uses analytical and creative abilities to search for solutions • Maintains effective ...
Quick apply
Systems Administrator II
Baytown, TX · On-site
$83.14K - $103.93K/yr
... Help Desk support • Recognizes patterns or associated activity and provides resolution • Uses analytical and creative abilities to search for solutions • Maintains effective ...
Application Support Engineer
$60K - $65K/yr
... analytics using Power BI. * Experience providing desktop and application support in business environments. * Strong familiarity with help desk ticketing systems and support workflows. * Advanced ...
Quick apply
Application Support Engineer
$60K - $65K/yr
... analytics using Power BI. * Experience providing desktop and application support in business environments. * Strong familiarity with help desk ticketing systems and support workflows. * Advanced ...
Overnight Assistant Front Desk Manager
Houston, TX · On-site
$16.25 - $20.50/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. Provides guidance and direction to ...
Overnight Assistant Front Desk Manager
Houston, TX · On-site
$16.25 - $20.50/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. Provides guidance and direction to ...
Overnight Assistant Front Desk Manager
Houston, TX · On-site
$25.77 - $28.37/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...
Overnight Assistant Front Desk Manager
Houston, TX · On-site
$25.77 - $28.37/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...
IT Support Specialist
$56.93K - $111.98K/yr
Respond to Help Desk calls, emails, instant messages, ticketing queue to assist with routine to ... Will work closely with the systems server team to analyze, test, and implement application changes.
IT Support Specialist
$56.93K - $111.98K/yr
Respond to Help Desk calls, emails, instant messages, ticketing queue to assist with routine to ... Will work closely with the systems server team to analyze, test, and implement application changes.
IT Support Specialist
Houston, TX · On-site
$68.89K - $111.98K/yr
Respond to Help Desk calls, emails, instant messages, ticketing queue to assist with routine to ... Will work closely with the systems server team to analyze, test, and implement application changes.
IT Support Specialist
Houston, TX · On-site
$68.89K - $111.98K/yr
Respond to Help Desk calls, emails, instant messages, ticketing queue to assist with routine to ... Will work closely with the systems server team to analyze, test, and implement application changes.
Entrylevel Help Desk Analyst information
See Spring, TX salary details
$12.84 - $14.57
3% of jobs
$14.57 - $16.30
8% of jobs
$17.59 is the 25th percentile. Wages below this are outliers.
$16.30 - $18.03
18% of jobs
$18.03 - $19.76
18% of jobs
The median wage is $20.09 / hr.
$19.76 - $21.49
14% of jobs
$23.13 is the 75th percentile. Wages above this are outliers.
$21.49 - $23.22
15% of jobs
$23.22 - $24.95
9% of jobs
$24.95 - $26.68
6% of jobs
$26.68 - $28.41
3% of jobs
$28.41 - $30.14
3% of jobs
$30.14 - $31.87
2% of jobs
$12
$21
$31
How much do entrylevel help desk analyst jobs pay per hour?
As of May 31, 2026, the average hourly pay for entrylevel help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.
What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
What are popular job titles related to Entrylevel Help Desk Analyst jobs in Spring, TX? For Entrylevel Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Spring, TX look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Entrylevel Help Desk Analyst jobs? Cities near Spring, TX with the most Entrylevel Help Desk Analyst job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
NAVA Software solution is looking for Contact Center Support Engineer
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
Education/Experience
Preferred Qualifications
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
- All duties associated with a typical HelpDesk representative.
- Directly support end-users with troubleshooting Voice Quality, Contact Deliverability, Hardware and Software Configuration, Network Stability, Browser Configuration and Cache, and escalation.
- Knowledge steward for CCaaS related items, aiming to drive higher FCR and minimize SLA, or enable Self-service for CCaaS-related incidents.
- Manage, progress, and report on a backlog of Problems and Incidents
- Support Root-Cause Analysis exercises and recommend possible resolution pathways
- Advocate for HelpDesk training, information and knowledge needs as part of deployments
- Support automation of routine activities
- Prepare and escalate problems with internal teams or vendors
- Perform Administrative duties in the CCaaS platform, related to the ongoing operation and change management, as assigned
- Serve as Application Administration SME for CCaaS Salesforce integration
- Report Help Desk performance for CCaaS related Incidents
Education/Experience
- 2+ years experience working in a Help Desk environment
- 2+ years experience supporting a Contact Center as a Service solution such as Five9, Amazon Connect, inContact, RingCentral, etc...
- Direct experience with phone number asset management processes strongly preferred.
- Strong written and verbal communication skills
- Strong Time Management Skills
Preferred Qualifications
- Certification or Administrator Training on a CCaaS Solution
- Certification or training on endpoint and environmental network diagnostics and troubleshooting (CCNA, Network+)
- Certification or training related to Salesforce CRM and OpenCTI applications
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US