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Entrylevel Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

TransCore

IT Help Desk Specialist

Houston, TX

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

Gutor

IT Service Desk Level 1 Support

Houston, TX · On-site

$60K - $70K/yr

The company has a team of experienced engineers and technicians who are available to help with any ... Entry level to 3 years experience in the specific role but may have some general working ...

Gutor

IT Service Desk Level 1 Support

Houston, TX

$60K - $70K/yr

The company has a team of experienced engineers and technicians who are available to help with any ... Entry level to 3 years experience in the specific role but may have some general working ...

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert ...

Eclaro

Service Desk Technician

Houston, TX · On-site

$19 - $20/hr

Required Qualifications: 2 years of experience in a Service Desk, Help Desk, or Desktop Support ... Strong problem-solving and analytical skills. Excellent verbal and written communication. Ability ...

Houston Methodist

Technical Analyst

The Woodlands, TX · On-site

At Houston Methodist, the Technical Analyst position is responsible for ensuring the continuity of ... Help Desk/Service Desk environment LICENSES AND CERTIFICATIONS Preferred * Associate level ...

Harris County

Network Engineer II

Houston, TX

$42.46/hr

... help desk operations, data and analytics, and IT governance. Independently resolve routine to moderately complex issues, provide level two technical support, coordinate with users and IT teams, and ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Spring, TX

Entrylevel Help Desk Analyst information

See Spring, TX salary details

$12

$21

$31

How much do entrylevel help desk analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for entrylevel help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Spring, TX? For Entrylevel Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Spring, TX look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Entrylevel Help Desk Analyst jobs? Cities near Spring, TX with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Spring, TX as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,589 per year, or $21.4 per hour.
IT Help Desk Specialist

IT Help Desk Specialist

TransCore

Houston, TX

Full-time

Posted 24 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

113th of 139 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas.

 

Summary:  These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

 

Essential Duties and Responsibilities Other duties may be assigned.

  • Provide technical support regarding our products to our customers experiencing usage or performance-based issues
  • Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
  • Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
  • Log and track calls and maintain history records and related problem documentation.
  • Attention to detail both in communications and monitoring requirements for production systems.
  • Maintain an exceptional level of service and adhere to contractual customer performance requirement.
  • Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.

Requirements and Qualifications: 

  • Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
  • Associate’s degree in computer science or related discipline and/or comparable work experience
  • Strong understanding of help desk support principles including documentation and issue ownership
  • Working knowledge of Windows Operating Systems and Microsoft Office applications
  • Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
  • Strong analytical skills and reasoning ability to identified solutions to technical issues
  • Ability to effectively communicate technical information to both customers and management in written and verbal form.
  • Ability to independently manage your time and handle multiple tasks.
  • Flexibility to work extra hours as required.

Preferred: 

  • A+ Certified
  • Jira
  • Familiarity with the tolling industry

What TransCore employees say

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