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Epic Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

Integra

IT Help Desk Analyst

Houston, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...

Dexter Technologies, Inc.

Be Seen First

Service Desk Analyst (5 days onsite)

Houston, TX · On-site

$50K - $60K/yr

POSITION: Service Desk Analyst LOCATION: Houston TX 77060 (Onsite - 5 days per week) Type ... · Help maintain, monitor, and upgrade computer systems and a network in combination with a ...

Dexter Technologies, Inc.

Be Seen First

Service Desk Analyst (5 days onsite)

Houston, TX · On-site

$50K - $60K/yr

POSITION: Service Desk Analyst LOCATION: Houston TX 77060 (Onsite - 5 days per week) Type ... · Help maintain, monitor, and upgrade computer systems and a network in combination with a ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

bwp

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Trafigura

Deals Desk Analyst, Power

Houston, TX · On-site

Head of Deals Desk (Risk Analysis) * Derivatives Traders * Finance * Credit * Operations Department ... These reports are essential to help them make the right commercial decisions and optimize the ...

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

Associate's degree in Information Technology, Computer Science, Network Administration or related business field. * 1-3 years of relevant IT experience as either a Help Desk Analyst, Desktop ...

TransCore

IT Help Desk Specialist

Houston, TX

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

Deloitte

Epic Research & Genomics Analyst

Houston, TX · On-site +1

Your contributions can help clients improve financial performance, accelerate new digital ventures ... Additional Epic Certifications * ITIL process knowledge * Analytical/ Decision Making ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for epic help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

How to become an Epic support analyst?

To become an Epic Help Desk Analyst, candidates typically need a background in healthcare IT, strong troubleshooting skills, and familiarity with Epic software. Earning Epic certifications and gaining experience in healthcare environments can improve job prospects and performance in this role.

Can an Epic analyst work from home?

Epic Help Desk Analysts can often work remotely, especially if the employer supports telecommuting and the analyst has the necessary technical setup, such as secure access to Epic systems and reliable internet. Remote work arrangements depend on company policies, job responsibilities, and required certifications or training. Many organizations offer flexible or remote options for support roles like Epic analysts.

Is IT hard to become an Epic analyst?

Becoming an Epic Help Desk Analyst requires technical knowledge of Epic systems, strong problem-solving skills, and often certification in Epic modules. The role involves understanding healthcare IT workflows and may require prior experience in IT support or healthcare environments.

How difficult is IT to get hired at Epic?

Getting hired as an Epic Help Desk Analyst typically requires relevant technical skills, such as knowledge of healthcare IT systems and troubleshooting, along with strong communication abilities. The hiring process often involves multiple interviews, technical assessments, and sometimes certification requirements like Epic certifications, making it competitive but attainable for qualified candidates.
What are popular job titles related to Epic Help Desk Analyst jobs in Spring, TX? For Epic Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
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Epic Help Desk Analyst jobs near you
Service Desk Analyst (5 days onsite)

Service Desk Analyst (5 days onsite)

Dexter Technologies

Houston, TX • On-site

$19.50 - $26.75/hr

Other

Posted 5 days ago

Job description

Dexter Technologies Inc., is a leading provider of Staffing and Recruiting Services. For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions.

We are actively seeking qualified candidates for the following position for our client, who is an industry leader:

POSITION: Service Desk Analyst

LOCATION: Houston TX (Onsite - 5 days per week)

Type: Full Time

The Role

Job Summary

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This role demands a meticulous troubleshooter who can swiftly resolve issues, optimize system performance, and deliver high-quality end-user training and support.

Key Responsibilities

  • Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.
  • Manage queries via email, in-person, or with a ticketing system, and work closely with IT peers to ensure setups within process/infrastructure configuration
  • Champion service satisfaction by conducting follow-ups and ensuring timely resolution of incidents and requests.
  • Design, document, test, create, or modify computer programs related to machine operating systems
  • Effectively track and log all user interactions, incident reports, and service requests.
  • IT configuration for new employees, onboarding & employee termination process
  • Develop and implement robust procedures for incident and request resolutions, thereby improving our IT service management processes.
  • Create and update technical documentation to enrich our knowledge base.
  • Design, develop, test, document, or modify computer systems or programs.
  • Contribute to IT project initiatives as a dedicated team member.
  • Help maintain, monitor, and upgrade computer systems and a network in combination with a teammate, IT Systems Engineer
  • Lead set up of workstations with computers and necessary peripheral devices (scanners, printers, etc.)
  • Install and configure appropriate software and functions according to specifications
  • Ensure security and privacy of networks and computer systems
  • Maintain records/logs of repairs and fixes, and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Other responsibilities as assigned

Knowledge and Skills

  • Excellent communication & organizational skills
  • Strong telephone and customer service skills
  • Detail-oriented, analytical, and problem-solving skills
  • Windows Terminal Server end-user support and printer technologies
  • Solid experience with Active Directory, Microsoft platforms, and ticketing solutions
  • Experience with troubleshooting and escalation of incidents, including documentation, diagnosing, and following resolution steps

Qualifications

  1. Associate degree in information technology preferred
  2. Minimum (3) three years of experience working in an IT Help Desk or Service Desk role

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