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Epic Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

aptlogix LLC

Help Desk Analyst

Houston, TX

$19.50 - $26.75/hr

Job Title: Desktop Support Analyst Location: Houston, TX Duration: 6 to 12 Months Contract+ Job ... IT Helpdesk/Desktop Support role * Strong knowledge of: * Windows Operating Systems * Microsoft ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

New

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

$21 - $28.75/hr

IT Help Desk Analyst - Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position Summary The ...

New

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

Training & development IT Help Desk Analyst Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position ...

New

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests ...

OmniForce

Service Desk Analyst III

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst III is responsible for a wide range of daily tasks aimed at ensuring smooth IT operations and excellent customer service for MSP customers. This role involves direct ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests ...

ERock

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Helpdesk Analyst will serve as the first point of contact for technical support, providing high ... IT support, service desk, or helpdesk environments. • Working knowledge of: Microsoft 365 ...

Triple-S Steel

Help Desk Technician

Houston, TX

$19.50 - $26.25/hr

Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report ... Analytical and problem solving abilities * Ability to effectively prioritize and execute tasks in a ...

Triple-S Steel

Help Desk Technician

Houston, TX · On-site

$19.50 - $26.25/hr

Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report ... Analytical and problem solving abilities * Ability to effectively prioritize and execute tasks in a ...

MCCORVEY COMPANIES

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Enchanted Rock Management LLC

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

Enchanted Rock Management LLC

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

IMS People

Be Seen First

IT Help Desk Specialist

Houston, TX · On-site

$28 - $31/hr

STI or HDI Help Desk Analyst Certification a plus. * 1-2 years of technical support experience, including phone-based troubleshooting. * 1-2 years of experience in the support of networks and related ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for epic help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Spring, TX? For Epic Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Spring, TX look for? The top searched job categories for Epic Help Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Epic Help Desk Analyst jobs? Cities near Spring, TX with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

aptlogix LLC

Houston, TX

$19.50 - $26.75/hr

Other

Posted 28 days ago

Job description

Job Title: Desktop Support  Analyst
Location: Houston, TX
Duration: 6 to 12 Months Contract+
Job Summary
Client is seeking a detail-oriented and customer-focused Desktop Support Analyst to support end-users with technical issues and ensure smooth IT operations. The ideal candidate will provide first-level technical support, troubleshoot hardware/software issues, and deliver excellent customer service in a fast-paced financial environment.
Key Responsibilities
  • Serve as the first point of contact for all IT support requests via phone, email, or ticketing system
  • Diagnose and resolve hardware, software, network, and application issues
  • Log, track, and manage incidents using a ticketing system (e.g., ServiceNow, Remedy, Jira)
  • Provide support for:
    • Windows OS and Office 365 applications
    • Desktop/laptop hardware and peripherals
    • VPN and remote access tools
    • Banking/financial applications (preferred)
  • Escalate complex issues to L2/L3 support teams as required
  • Perform user account management (password resets, access provisioning, Active Directory updates)
  • Assist with system installations, configurations, and upgrades
  • Maintain accurate documentation of issues and resolutions
  • Ensure compliance with IT security policies and financial regulatory standards
  • Deliver excellent customer service and maintain strong communication with end-users
Required Qualifications
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • 2+ years of experience in IT Helpdesk/Desktop Support role
  • Strong knowledge of:
    • Windows Operating Systems
    • Microsoft Office 365
    • Active Directory
    • Basic networking concepts (TCP/IP, DNS, DHCP)
  • Experience with ITSM tools/ticketing systems
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and customer service skills
Preferred Qualifications
  • Experience in banking, credit union, or financial services domain
  • Knowledge of cybersecurity best practices
  • Certifications such as:
    • CompTIA A+
    • ITIL Foundation
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk)
 
 

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