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Epic Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

Westlake

Analyst Principal - Functional SD

Houston, TX · On-site

Westlake Management Services Inc. in Houston, TX seeks Analyst Principal - Functional SD. Worksite ... Research and resolve SAP level 3 help desk incidents in compliance with the Business Unit and IS ...

Venterra Realty

IT Support Analyst

Houston, TX · On-site

Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate ... desktop support, help desk, service desk, technical operations, or a similar role. * Strong ...

Pwc

Managed Services, Epic Experienced Associate

Houston, TX · On-site

$14.25 - $19.50/hr

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ...

Venterra Realty

IT Support Analyst

Houston, TX

ROLE: IT Support Analyst REPORTSTO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... desktop support, help desk, service desk, technical operations, or a similar role. * Strong ...

Pwc

Managed Services, Epic Director

Houston, TX · On-site

$155K - $410K/yr

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ...

Pwc

Managed Services, Epic Certified Manager

Houston, TX · On-site

$99K - $232K/yr

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for epic help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Spring, TX? For Epic Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Spring, TX look for? The top searched job categories for Epic Help Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Epic Help Desk Analyst jobs? Cities near Spring, TX with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Epic Clinical Systems Analyst II - Radiant

Harris Health System

Houston, TX • On-site

$81K - $105K/yr

Full-time

Retirement

Re-posted 9 days ago

Harris Health System rating

7.9

Company rating: 7.9 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

108th of 887 rated healthcare providers

Job description

About Us
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.
Job Profile
The Epic Clinical Systems Analyst II ensures that the operational interests of their respective functional areas are being fully represented in the day-to-day operations of the Information Systems Department. This role supports the Epic Clinical applications deployed within the Harris Health System.
MINIMUM QUALIFICATIONS:
Education/Specialized Training/Licensure: Bachelor's degree in an Information Systems / Clinical Informatics related field or 4 years of related IT experience in a Healthcare environment.
Work Experience: 2+ Years within I.T. One (1) year Hospital/Health Care Organizations.
SPECIAL REQUIREMENTS:
Communication Skills:
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (e.g., Public Speaking)
Writing /Composing - (Correspondence / Reports)
Other Skills:
Analytical, Design, Research, Statistical
Advanced Education:
Advance Training Specialty: Epic Certification (for at least one Epic Clinical Application) preferred
Bachelors Degree Major: Bachelor's degree in an Information Systems / Clinical Informatics related field or 4 years of related IT/Clinical experience in a Healthcare environment
Work Schedule: On Call
Other Requirements:
Be available to work on site (after hours) as needed
Experience providing hands-on clinical patient care in hospital or clinic setting preferred.
Experience Supporting an Electronic Medical Record System
Healthcare Information Technology experience
Understanding of functional processes and business rules related to the applications being implemented/supported.
Ability to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines
Understands the limitations and opportunities presented by the applications supported
Benefits & EEOC
Harris Health System's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.
It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.
Job Category
Information Technology

What Harris Health System employees say

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About Harris Health System

Sourced by ZipRecruiter

Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes community health centers, same-day clinics, three multi-specialty clinic locations, a dental center, mobile health units and two full-service hospitals.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

Year founded

1966

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