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Epic Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

Westlake

Analyst Principal - Functional SD

Houston, TX · On-site

Westlake Management Services Inc. in Houston, TX seeks Analyst Principal - Functional SD. Worksite ... Research and resolve SAP level 3 help desk incidents in compliance with the Business Unit and IS ...

Venterra Realty

IT Support Analyst

Houston, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... desktop support, help desk, service desk, technical operations, or a similar role. * Strong ...

Venterra Realty

IT Support Analyst

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate ... desktop support, help desk, service desk, technical operations, or a similar role. * Strong ...

Pwc

Managed Services, Epic Experienced Associate

Houston, TX · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ...

Venterra Realty

IT Support Analyst

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ROLE: IT Support Analyst REPORTSTO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... desktop support, help desk, service desk, technical operations, or a similar role. * Strong ...

Pwc

Managed Services, Epic Certified Manager

Houston, TX · On-site

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ...

Pwc

Managed Services, Epic Director

Houston, TX · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ...

Pwc

Managed Services, Epic Certified Senior Associate

Houston, TX · On-site

$77K - $202K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... helping clients optimise operational efficiency. These individuals analyse client needs, implement ... In Epic consulting at PwC, you will specialise in providing consulting services for Epic software ...

MD Anderson

Academic Affairs Director

Houston, TX · On-site

$146K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director will use data analytics, reporting tools, and emerging technologies to inform decision ... Additionally, this position includes creating a faculty "help desk" at the UT MD Anderson Faculty ...

MD Anderson Center

Academic Affairs Director

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director will use data analytics, reporting tools, and emerging technologies to inform decision ... Additionally, this position includes creating a faculty "help desk" at the UT MD Anderson Faculty ...

MD Anderson

Academic Affairs Director

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director will use data analytics, reporting tools, and emerging technologies to inform decision ... Additionally, this position includes creating a faculty "help desk" at the UT MD Anderson Faculty ...

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Spring, TX

Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for epic help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Spring, TX?

For Epic Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:

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Epic Help Desk Analyst jobs near you

Senior IT Systems Analyst (Network Engineer - Hybrid)

Houston Forensic Science Center

Houston, TX • Hybrid

Full-time

Re-posted 23 days ago

Job description

POSITION SUMMARY

The Senior IT Systems Analyst will play a critical role in the operation, maintenance, and optimization of the organization's networking infrastructure with a strong emphasis on leveraging Cisco technologies to ensure high availability, robust connectivity, and secure access. While the role may contribute to broader IT systems, network operations and reliability remain the core focus, along with supporting Help Desk operations 

Key responsibilities include, but are not limited to:

  • Design, implement, and maintain advanced network solutions (LAN, WAN, WLAN, VPN, Wi-Fi, firewall) across on-premises and cloud environments using Cisco and Azure technologies
  • Design and manage Azure networking services including Virtual Networks (VNets), routing, private connectivity, load balancing, and network security services.
  • Provide Tier 2/3 technical support for escalated network issues.
  • Configure, monitor, and troubleshoot firewalls in alignment with cybersecurity protocols; oversee load balancing and proactive performance monitoring.
  • Administer Active Directory, Azure/Entra, and M365 tools including Exchange, Teams, SharePoint, and OneDrive.
  • Maintain technical documentation covering network architecture, configurations, disaster recovery plans, and security baselines.
  • Research and recommend hardware/software solutions (both cloud and on premises).
  • Participate in on-call rotation and respond to Help Desk tickets.

MINIMUM EDUCATION REQUIREMENTS

Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field required. Experience may be considered in lieu of the degree.

  • 7+ years in IT/systems analysis, including 5+ years in network engineering.
  • 5+ years managing LAN, WAN, WLAN, and firewall environments.
  • 3-5 years of hands-on- experience with Cisco and Azure networking: installation, configuration, testing, and troubleshooting.

 KNOWLEDGE AND TECHNICAL SKILLS REQUIREMENT

  • Strong expertise of TCP/IP networking and routing protocols (BGP, EIGRP, OSPF), DNS,DHCP, firewalls, switching, VPN's, LAN, WAN, and WLAN.
  • Design, implement, and maintain hybrid network architectures across on-prem and cloud environments using Direct Connect, VPNs, and secure routing strategies
  • Design and manage Azure networking services including Virtual Networks (VNets), routing, private connectivity, load balancing, network segmentation and network security services
  • Proficiency in network diagramming (Visio) and diagnostic/monitoring tools; familiarity with SolarWinds and Azure monitoring preferred.
  • Working knowledge of Active Directory and Windows infrastructure as it relates to network design.
  • Experience implementing automated infrastructure provisioning using Infrastructure as Code frameworks (Terraform, Git and scripting i.e. Python & PowerShell)
  • Lead and manage multiple infrastructure projects end-to-end with detailed documentation and best practices.
  • Strong communication, documentation, organizational, and critical thinking skills with a collaborative, service-oriented approach.
  • Cisco CCNA certification preferred.