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Epic Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

Vitol

Desk Apps Developer

Houston, TX · On-site

$16.25 - $20.75/hr

... tools. Analyse ongoing business and user requirements and independently manage various project ... Help upskill the desk regarding coding best-practices and ensure mission-critical scripts are ...

Vitol

Desk Apps Developer

Houston, TX · On-site

$16.25 - $20.75/hr

... tools. Analyse ongoing business and user requirements and independently manage various project ... Help upskill the desk regarding coding best-practices and ensure mission-critical scripts are ...

Vitol

Desk Apps Developer

Houston, TX · On-site

$16.25 - $20.75/hr

... tools. Analyse ongoing business and user requirements and independently manage various project ... Help upskill the desk regarding coding best-practices and ensure mission-critical scripts are ...

RSM

Supervisor - Epic Clinical Analyst

Houston, TX

Help create andmaintaindeliverytemplates, tools, standards, methodologies, and reusable practice ... Active Epic certification in at least one clinical Epic application isrequired. * 7+ years of hands ...

PROS

Service Desk Specialist I

Houston, TX

PROS, Inc. is the leading offer management provider to the airline industry, helping airlines ... May track and analyze trends in Service Desk requests and generate statistical reports as requested.

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for epic help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Spring, TX? For Epic Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Spring, TX look for? The top searched job categories for Epic Help Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Epic Help Desk Analyst jobs? Cities near Spring, TX with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Contingent Systems Analyst / IT Specialist

TechTrans International

Houston, TX • On-site

Full-time

Posted 27 days ago

Job description

Contingent Systems Analyst / IT Specialist - Online Workflow Management System (OWMS)
Job Summary
TechTrans International (TTI) is seeking a Full-Time Contingent Systems Analyst/IT Specialist to provide business systems analysis and technical support for the Online Workflow Management System (OWMS) supporting the Advanced Test and Logistics Support Services contract with the 704th Test Group at Holloman Air Force Base. This is a full-time position based in Houston, Texas. The Systems Analyst/IT Specialist serves as the liaison between contract business operations and TTI's OWMS development team, translating operational needs into system requirements, validating enhancements through functional testing and UAT, and providing Tier 1 help desk support to government and contractor users. This role works directly under the IT Lead/Project Manager and is well-suited for a technically grounded professional who is equally comfortable writing requirements documentation, executing test cases, and resolving user access issues.
Clearance: Secret clearance eligibility preferred. Must be a U.S. Citizen.
Key Responsibilities
Business Systems Analysis
  • Serve as the liaison between contract business operations and TTI's OWMS development team, translating operational workflow needs into detailed system specifications and user stories
  • Review and analyze business and functional requirements from government users and TTI operational staff
  • Facilitate requirements clarification sessions and support solution design discussions between operations, stakeholders, and the development team
  • Perform functional testing and validate OWMS system enhancements before deployment, ensuring delivered solutions meet business requirements
  • Support User Acceptance Testing (UAT) and government business sign-off processes for system updates
  • Document processes, workflows, and system functionality to support knowledge transfer, audit readiness, and user training
  • Identify process improvement opportunities and recommend OWMS workflow enhancements to improve operational efficiency

Help Desk and User Support
  • Serve as the first point of contact for OWMS user support requests - login issues, access problems, navigation questions, and routine system errors
  • Resolve Tier 1 issues independently and escalate Tier 2 and above to the IT Lead/Project Manager with complete problem documentation
  • Maintain a help desk log of all support requests and resolutions
  • Assist new government and contractor users with OWMS onboarding, account setup, and initial system orientation

System Administration Support
  • Assist the IT Lead/Project Manager with user account creation, role assignments, and periodic account audits
  • Support OWMS update testing by executing test cases and documenting results against defined acceptance criteria
  • Maintain and update OWMS user guides, system documentation, and process workflow diagrams as directed
  • Assist with data export, archiving, and retrieval tasks for records retention compliance including on-demand CSV exports
  • Assist with AFNET access coordination, firewall documentation, and boundary request submissions as needed

Qualifications
  • U.S. Citizenship required
  • Minimum 3 years of experience in business systems analysis, IT support, or a combination in a government or commercial environment
  • Experience translating business requirements into system specifications, user stories, or functional documentation
  • Experience performing functional testing or UAT for enterprise web applications
  • Proficiency in Microsoft Office Suite and web-based applications
  • Associate's or Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience considered

Key Skills
  • Strong analytical skills - ability to understand operational workflows and translate them into clear system requirements
  • Customer service orientation - government users depend on this role for timely issue resolution and system guidance
  • Clear written communication for requirements documentation, help desk tickets, and user guides
  • Ability to bridge business operations and technology without losing either perspective
  • Organized and thorough approach to testing, documentation, and account management tasks
  • Ability to manage multiple concurrent responsibilities - analysis, testing, and help desk - without dropping any

Preferred Qualifications
  • Experience supporting DoD or Air Force IT or business systems environments
  • Familiarity with OWMS or similar enterprise workflow platforms
  • Business Systems Analyst (BSA), Certified Business Analysis Professional (CBAP), or equivalent certification
  • IATA Dangerous Goods awareness (supporting transportation workflow documentation)
  • Basic awareness of CMMC Level 2 and cybersecurity hygiene principles
  • CompTIA A+ or IT Fundamentals certification

Work Location
This position is based in Houston, Texas. Work is performed remotely in coordination with TTI's in-house development team and in support of on-site contract operations at Holloman Air Force Base, New Mexico.
Candidate must require no sponsorship now or at any time in the future.
Placement agencies and outside recruiters need not respond.
Interested employees must submit a resume including a brief narrative concerning your work experience relative to this job classification. Please complete our on-line application at www.tti-corp.com, click on 'Careers.'
We are an Equal Employment Opportunity and an E-Verify Participant.

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