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Epic Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

Medix

Epic Analyst

Katy, TX · On-site

$75 - $85/hr

Job Summary Our client is seeking an Epic Analyst to take on a hybrid role focused on RTE build ... As an award-winning career partner, Medix is committed to helping talent find fulfilling and ...

XPERTECHS

Support Desk Specialist

Bellaire, TX

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert ...

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

RSM

Supervisor - Epic Clinical Analyst

Houston, TX

Help create andmaintaindeliverytemplates, tools, standards, methodologies, and reusable practice ... Active Epic certification in at least one clinical Epic application isrequired. * 7+ years of hands ...

Harris Health System

Epic Business Analyst I

Houston, TX · On-site

$61K - $78K/yr

Job Profile Job Summary Epic Business Systems Analyst I ensures that the operational interests of ... to help you save for retirement. It is the policy of Harris Health System to provide equal ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for epic help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Spring, TX?

For Epic Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Spring, TX look for?

The top searched job categories for Epic Help Desk Analyst jobs in Spring, TX are:

What cities near Spring, TX are hiring for Epic Help Desk Analyst jobs?

Cities near Spring, TX with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you

Epic Analyst

Medix

Katy, TX • On-site

$75 - $85/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking an Epic Analyst to take on a hybrid role focused on RTE build/projects and Prelude/RTE run and maintain support. The primary responsibilities involve supporting mapping for new or existing payers/plans and optimizing workflow, error resolution, and Prelude application support.
Key Responsibilities
  • Build experience to support mapping new payers/plans or modify existing mappings due to payer changes.
  • Optimize workflows by writing logic and rules to automate RTE checks.
  • Monitor and resolve errors in eligibility check processes.
  • Support and maintain the Prelude application with potential optimization tasks.

Qualifications
  • Certification in RTE.
  • Preferred experience with Prelude.

Additional Requirements
The position requires working Monday to Friday from 8 AM to 5 PM.
Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.
Employment Type: Full-time
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our IT and EHR division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing confidential information, potential exposure to personally identifiable information and/or HIPAA records and information, access to work stations for other staff, access to login credentials for protected technical equipment and software, unrestricted access to company software and programs. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Staffing Solutions logo

About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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