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Epic Help Desk Analyst Jobs in Spring, TX (NOW HIRING)

Enchanted Rock

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

Trafigura

Deals Desk Analyst, Power

Houston, TX · On-site

Head of Deals Desk (Risk Analysis) * Derivatives Traders * Finance * Credit * Operations Department ... These reports are essential to help them make the right commercial decisions and optimize the ...

TransCore

IT Help Desk Specialist

Houston, TX

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and ... Strong understanding of help desk support principles including documentation and issue ownership

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert ...

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How much do epic help desk analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for epic help desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Spring, TX? For Epic Help Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Spring, TX look for? The top searched job categories for Epic Help Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Epic Help Desk Analyst jobs? Cities near Spring, TX with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Helpdesk Analyst

Helpdesk Analyst

Enchanted Rock

Houston, TX • On-site

$19.50 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Job Type
Full-time
Description
We are ERock!
ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint.
At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.
Key Responsibilities:
  • Serve as the first point of contact for technical support requests and provide a high level of customer service in all user interactions.
  • Troubleshoot and resolve issues related to Windows and MacOS endpoints, Microsoft 365 applications, identity and access management, and basic networking.
  • Manage user lifecycle activities including onboarding, offboarding, account provisioning, device management, licensing, and access requirements.
  • Support collaboration and endpoint management tools including Teams Rooms, Intune policies, device compliance, provisioning, and resets.
  • Collaborate with cross-functional IT teams to support system upgrades, deployments, and operational improvements.
  • Contribute to knowledge base documentation, end-user training, and process improvements to reduce recurring support issues.

Requirements
Basic (Required) Qualifications:
  • Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience.
  • 3-5 years of experience in IT support, service desk, or helpdesk environments.
  • Working knowledge of:
    • Microsoft 365 administration (basic to intermediate)
    • Windows OS, MacOS, iOS, and common business applications
    • Identity and access administration
  • Ability to clearly document technical issues and resolutions, including problem descriptions, troubleshooting steps, and resolution notes.
  • Strong communication skills with the ability to explain technical concepts in a clear, user-friendly manner.
  • Demonstrated ability to manage multiple priorities effectively in a fast-paced environment.

Preferred Qualifications:
  • Relevant certifications preferred, including:
    • CompTIA A+ and/or Network+
    • Microsoft certifications such as MS-102, MS-700, MS-900, SC-300, or AZ-104
  • Experience supporting Microsoft 365, Entra ID, Exchange Online, and endpoint management tools.
  • Familiarity with remote monitoring and management (RMM) or ITSM platforms.
  • Experience troubleshooting network connectivity issues including LAN/WAN and VPN environments.
  • PowerShell troubleshooting and automation experience preferred.
  • Experience supporting a distributed or field-based workforce is a plus.

Benefits:
  • Competitive Pay
  • Medical, Dental, Vision, and Prescription Drug Insurance
  • Company-Paid Life Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with a company contribution
  • Wellness Programs and Incentives
  • 401(k) Retirement Plan & Company Match
  • Paid Time Off - Sick & Vacation Time
  • Paid Holidays
  • Cool Open-Office Concept

Do you have what it takes to join the ERock team? Send us your cover letter and resume today.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ERock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At ERock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of "The Team" which includes "Mutual Respect, Openness, and Honesty."

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