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Help Desk Tier 2 Jobs in Spring, TX (NOW HIRING)

Siepe

IT Help Desk Tier 1

Houston, TX

... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ... helping us grow our talented team Health & Insurance Benefits - Comprehensive Health, Dental ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ... helping us grow our talented team Health & Insurance Benefits - Comprehensive Health, Dental ...

Siepe

IT Help Desk Tier 1

Houston, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Bring * 2-3 years of previous IT support experience; MSP experience preferred * Excellent ... helping us grow our talented team Health & Insurance Benefits - Comprehensive Health, Dental ...

Harris County

Odyssey Help Desk Specialist (Tier-1)

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Receive help desk calls and provide initial technical and functional support to judges, court staff ... Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex ...

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Description Essential Functions * Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and ...

Star Pipe Products

Help Desk Support Tier 1

Houston, TX

$20.50 - $27.50/hr

Essential Functions * Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

Proven experience (2+ years) in a help desk support role or similar IT support position. * Strong proficiency in troubleshooting hardware, software, and network issues. * Experience with Microsoft ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

REQUIRED QUALIFICATIONS • High school diploma or equivalent; bachelor's degree in computer science or related field preferred. • Proven experience (2+ years) in a help desk support role or ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Proven experience (2+ years) in a help desk support role or similar IT support position. Strong proficiency in troubleshooting hardware, software, and network issues. Experience with Microsoft Office ...

Houston Ballet

Full-time Help Desk Technician

Houston, TX · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In the Help Desk I role, you'll provide exceptional customer support to staff while providing ... Minimum 2+ years IT experience preferred; at least 1 year required. * A+, Network+, Microsoft,or ...

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk tier 2 in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Spring, TX?

The most popular types of Help Desk Tier 2 jobs in Spring, TX are:

What are popular job titles related to Help Desk Tier 2 jobs in Spring, TX?

For Help Desk Tier 2 jobs in Spring, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk Tier 2 jobs in Spring, TX are:

What cities near Spring, TX are hiring for Help Desk Tier 2 jobs?

Cities near Spring, TX with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Odyssey Help Desk Specialist (Tier-1)

North Carolina Department of Agriculture and Consumer Services

Houston, TX • On-site

Full-time

Re-posted 4 days ago

Job description

Job Summary:
Harris County Department of Agriculture and Consumer Services is seeking a Tier-1 Help Desk Specialist to provide technical support for the Tyler Odyssey Case Management System and assist court operations staff. This position involves troubleshooting technical issues, supporting judges and court staff, and managing user access to court resources.
Responsibilities:
• Primary Odyssey Support: Serve as the first point of contact for the 16 Harris County Justice Courts for all Tyler Odyssey functional issues, including case entry, document generation, and workflow navigation.
• Provide specialized support for enterprise point-of-sale (POS) payment systems and court accounting modules within Odyssey.
• Receive help desk calls and provide initial technical and functional support to judges, court staff, and administrative offices using both hands-on and remote-control capabilities.
• Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex issues.
• Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and working with Tier-2 BPA and IT teams for support handoff where necessary.
• Perform basic management of Active Directory including users, groups, and computers to ensure proper access to court resources.
• Field a diverse array of support calls, serving as a liaison between users, service-providing departments, and third-party vendors to resolve non-technical court operational problems.
• Answer, screen, and direct incoming telephone calls for the Office of Court Management to the appropriate personnel or department.
• Support the Administration team with clerical tasks assigned.
Qualifications:
Required:
• All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy.
• An associate degree (60 credit hours) from an accredited college or university in Information Technology, Justice Administration, Public Administration, Business Administration, or a related field.
• Professional experience in Court Administration, Justice of the Peace operations, or Tyler Odyssey functional support may be substituted for the required education on a basis of three (3) years of experience for one (1) year of education.
• A strong willingness to learn and master the Tyler Odyssey Case Management System (CMS). While IT skills are necessary, the ability to understand and troubleshoot court business processes is paramount.
• Exceptional interpersonal and communication skills (written and oral), with the ability to remain calm and helpful when assisting court staff during active court sessions.
• Ability to work effectively with Tier-2 IT teams, Business Process Analysts, judges, and court administrators to resolve high-priority 'court-down' issues.
• Proficiency in the Microsoft Windows environment, Microsoft Office 365, and a basic understanding of Active Directory.
• The ability to distinguish between a 'technical' failure (network/hardware) and a 'functional' software error (Odyssey workflow/permissions).
• Valid Texas driver’s license (upon hire)
Company:
The N.C. Founded in 1877, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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