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Help Desk Tier 2 Jobs in Spring, TX (NOW HIRING)

Scuttlebutt Services, LLC

Help Desk Technician

Spring, TX

$18.25 - $24.75/hr

Write/update technical documents related to help desk duties. * Train computer users. * Maintain ... Escalate issues to designated tier 2 staff as necessary. Requirements * Must be a US Citizen * Must ...

Scuttlebutt Services, LLC

Help Desk Technician

Spring, TX · On-site

$18.25 - $24.75/hr

Write/update technical documents related to help desk duties. * Train computer users. * Maintain ... Escalate issues to designated tier 2 staff as necessary. Requirements * Must be a US Citizen * Must ...

Chemicals Incorporated

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Help Desk Technician

Baytown, TX · On-site

$23 - $30/hr

Required Qualifications · Minimum of 2 years of help desk, desktop support, or similar IT support experience. · Working knowledge of Windows 11, Microsoft 365, Outlook, Teams, and common business ...

New

INSPYR Solutions

Bilingual Help Desk Technician

Houston, TX · On-site

$19 - $25.75/hr

Requirements: * 2+ years of experience in a help desk or technical support role within an enterprise environment * Fluent in English and Spanish (French a plus) * Solid comprehension of active ...

Retail Merchant Services

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Installation Technician & Help Desk Specialist (Bilingual)

Conroe, TX · On-site

$45K - $55K/yr

MSP Support: Build toward tier 1-3 support, configuring, monitoring, and maintaining client ... Bilingual (Spanish/English) preferred * 2+ years in technical installation and/or MSP support; CCTV ...

GDH

Associate Help Desk Specialist II

Houston, TX · On-site

$30 - $32/hr

Minimum of 5 years of experience in support desk or technical support roles. * Proven ability to achieve high first-contact resolution rates. * At least 5 years supporting and troubleshooting network ...

HR Green

Service Desk Administrator I (IT)

Houston, TX · On-site

$49K - $81K/yr

Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...

Vego Garden

IT Help Desk Technician

Houston, TX

$22 - $25/hr

Requirements * 2+ years of experience in an IT Help Desk, Desktop Support, or Technical Support role. * Strong troubleshooting skills across Windows and Mac operating systems. * Bonus points:

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk tier 2 in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What jobs pay 4000 a week without a degree?

Help Desk Tier 2 positions typically do not pay $4,000 per week without relevant experience or certifications; they usually offer lower salaries. High-paying roles that can reach this level without a degree often include specialized trades, sales, or entrepreneurial ventures, but these are less common in IT support roles. Most jobs paying this amount require significant skills, certifications, or experience beyond entry-level help desk positions.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What is tier 2 salary?

The salary for a Help Desk Tier 2 technician typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Tier 2 roles often require advanced troubleshooting skills, knowledge of ticketing systems, and certifications such as CompTIA A+ or Network+.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What is a Tier 2 help desk issue?

A Tier 2 help desk issue refers to a technical problem that cannot be resolved by Tier 1 support staff and requires more advanced troubleshooting, often involving specialized knowledge or tools. Help desk technicians at this level typically analyze complex issues, perform detailed diagnostics, and may escalate problems if necessary, using skills in areas like software, hardware, or network troubleshooting.

What is a Tier 2 help desk job description?

A Tier 2 help desk technician handles more complex technical issues that cannot be resolved by Tier 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and escalate unresolved issues to Tier 3 or specialized teams as needed.
What job categories do people searching Help Desk Tier 2 jobs in Spring, TX look for? The top searched job categories for Help Desk Tier 2 jobs in Spring, TX are:
What cities near Spring, TX are hiring for Help Desk Tier 2 jobs? Cities near Spring, TX with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Spring, TX as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.
Help Desk Technician

Help Desk Technician

Scuttlebutt Services, LLC

Spring, TX

$18.25 - $24.75/hr

Other

Re-posted yesterday

Job description

Humble, TX - Salary Range 50k-60k

    Job Brief

    This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Works primarily from a helpdesk application but will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.

     

    Responsibilities

    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    • Respond to end-user problems over the phone.
    • Write/update technical documents related to help desk duties.
    • Train computer users.
    • Maintain daily performance of computer systems.
    • Install, modify, and repair computer hardware and software.
    • Run diagnostic programs to resolve problems.
    • Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
    • Install computer peripherals for users.
    • Follow up with customers to ensure the issue has been resolved.
    • Escalate issues to designated tier 2 staff as necessary.

    Requirements

    • Must be a US Citizen 
    • Must be able to pass drug and background check
    • Experience with Tier 1 & 2 technical support
    • Reliable transportation and report to office M-F
    • Prior military experience preferred
    Scuttlebutt Services logo

    About Scuttlebutt Services

    Sourced by ZipRecruiter

    Scuttlebutt Services, LLC is a veteran owned and operated recruiting agency headquartered in Houston, TX. We are dedicated to supporting US Veterans and their families. This is accomplished by connecting veteran friendly employers with talented veteran candidates. In doing so, we use a range of veteran candidates from those with tenure in the corporate sector to veterans recently transitioning to the civilian workforce. National studies consistently prove that companies who hire veterans classify them as some of the hardest working and dedicated personnel within the organization.

    Industry

    Recruiting and staffing services

    Company size

    11 - 50 Employees

    Headquarters location

    Cypress, TX, US

    Year founded

    2018

    Social media

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