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Help Desk Tier 2 Jobs in Spring, TX (NOW HIRING)

Scuttlebutt Services, LLC

Help Desk Technician

Spring, TX

$18.25 - $24.75/hr

Write/update technical documents related to help desk duties. * Train computer users. * Maintain ... Escalate issues to designated tier 2 staff as necessary. Requirements * Must be a US Citizen * Must ...

Chemicals Incorporated

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Help Desk Technician

Baytown, TX · On-site

$23 - $30/hr

Required Qualifications · Minimum of 2 years of help desk, desktop support, or similar IT support experience. · Working knowledge of Windows 11, Microsoft 365, Outlook, Teams, and common business ...

Retail Merchant Services

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Installation Technician & Help Desk Specialist (Bilingual)

Conroe, TX · On-site

$45K - $55K/yr

MSP Support: Build toward tier 1-3 support, configuring, monitoring, and maintaining client ... Bilingual (Spanish/English) preferred * 2+ years in technical installation and/or MSP support; CCTV ...

Optimum Computer Solutions

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IT Support Engineer (MSP Tier 2)

The Woodlands, TX · On-site

$80K - $100K/yr

Tier 2 IT Support Engineer (MSP) About OCS We are a fast-growing Managed Service Provider (MSP ... This is not a help desk role. You will own escalated issues, design solutions, and work directly ...

HR Green

Service Desk Administrator

Houston, TX · On-site

$49K - $81K/yr

Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...

Posted today

HR Green

Service Desk Administrator I (IT)

Houston, TX · On-site

$50K - $87K/yr

Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk tier 2 in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What jobs pay 4000 a week without a degree?

Help Desk Tier 2 positions typically do not pay $4,000 per week without relevant experience or certifications; they usually offer lower salaries. High-paying roles that can reach this level without a degree often include specialized trades, sales, or entrepreneurial ventures, but these are less common in IT support roles. Most jobs paying this amount require significant skills, certifications, or experience beyond entry-level help desk positions.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What is tier 2 salary?

The salary for a Help Desk Tier 2 technician typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Tier 2 roles often require advanced troubleshooting skills, knowledge of ticketing systems, and certifications such as CompTIA A+ or Network+.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What is a Tier 2 help desk issue?

A Tier 2 help desk issue refers to a technical problem that cannot be resolved by Tier 1 support staff and requires more advanced troubleshooting, often involving specialized knowledge or tools. Help desk technicians at this level typically analyze complex issues, perform detailed diagnostics, and may escalate problems if necessary, using skills in areas like software, hardware, or network troubleshooting.

What is a Tier 2 help desk job description?

A Tier 2 help desk technician handles more complex technical issues that cannot be resolved by Tier 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and escalate unresolved issues to Tier 3 or specialized teams as needed.
What are popular job titles related to Help Desk Tier 2 jobs in Spring, TX? For Help Desk Tier 2 jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Spring, TX look for? The top searched job categories for Help Desk Tier 2 jobs in Spring, TX are:
What cities near Spring, TX are hiring for Help Desk Tier 2 jobs? Cities near Spring, TX with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Spring, TX as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Odyssey Help Desk Specialist (Tier-1)

North Carolina Department of Agriculture and Consumer Services

Houston, TX • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Harris County Department of Agriculture and Consumer Services is seeking a Tier-1 Help Desk Specialist to provide technical support for the Tyler Odyssey Case Management System and assist court operations staff. This position involves troubleshooting technical issues, supporting judges and court staff, and managing user access to court resources.
Responsibilities:
• Primary Odyssey Support: Serve as the first point of contact for the 16 Harris County Justice Courts for all Tyler Odyssey functional issues, including case entry, document generation, and workflow navigation.
• Provide specialized support for enterprise point-of-sale (POS) payment systems and court accounting modules within Odyssey.
• Receive help desk calls and provide initial technical and functional support to judges, court staff, and administrative offices using both hands-on and remote-control capabilities.
• Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex issues.
• Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and working with Tier-2 BPA and IT teams for support handoff where necessary.
• Perform basic management of Active Directory including users, groups, and computers to ensure proper access to court resources.
• Field a diverse array of support calls, serving as a liaison between users, service-providing departments, and third-party vendors to resolve non-technical court operational problems.
• Answer, screen, and direct incoming telephone calls for the Office of Court Management to the appropriate personnel or department.
• Support the Administration team with clerical tasks assigned.
Qualifications:
Required:
• All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy.
• An associate degree (60 credit hours) from an accredited college or university in Information Technology, Justice Administration, Public Administration, Business Administration, or a related field.
• Professional experience in Court Administration, Justice of the Peace operations, or Tyler Odyssey functional support may be substituted for the required education on a basis of three (3) years of experience for one (1) year of education.
• A strong willingness to learn and master the Tyler Odyssey Case Management System (CMS). While IT skills are necessary, the ability to understand and troubleshoot court business processes is paramount.
• Exceptional interpersonal and communication skills (written and oral), with the ability to remain calm and helpful when assisting court staff during active court sessions.
• Ability to work effectively with Tier-2 IT teams, Business Process Analysts, judges, and court administrators to resolve high-priority 'court-down' issues.
• Proficiency in the Microsoft Windows environment, Microsoft Office 365, and a basic understanding of Active Directory.
• The ability to distinguish between a 'technical' failure (network/hardware) and a 'functional' software error (Odyssey workflow/permissions).
• Valid Texas driver’s license (upon hire)
Company:
The N.C. Founded in 1877, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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