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Help Desk Tier 2 Jobs in Spring, TX (NOW HIRING)

Binary Defense

Tier 2 SOC Analyst - REMOTE

Houston, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Job Type Full-time Description Binary Defense is seeking a client-facing Tier 2 SOC Analyst to ... We bring the attacker's mindset to defense, helping clients detect threats earlier, respond faster ...

Binary Defense

Tier 2 SOC Analyst - REMOTE

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Binary Defense is seeking a client-facing Tier 2 SOC Analyst to serve as a hands-on contributor ... We bring the attacker's mindset to defense, helping clients detect threats earlier, respond faster ...

XPERTECHS

Support Desk Specialist

Bellaire, TX

  • Medical

  • Retirement

  • PTO

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk ... least 2 years' recent Service Desk experience to the small or mid-sized business market; or an ...

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... Tier 2 helpdesk, technical support, or junior systems administration roles * Strong experience ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

  • Retirement

Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role. Please note: There is no relocation or immigration assistance ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Two years of experience with network, device support and administration preferred * Working experience related to customer support for computer systems * Previous help desk and / or customer service ...

Alliance Sourcing Network

Helpdesk Agent

The Woodlands, TX · On-site

$15.25 - $19.50/hr

... or Tier 2 Additional Responsibilities Provide mentorship to Tier 1 customer service agents, via ... help us carry out our mission to improve lives and advance healthcare. Working here is your ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Spring, TX

Help Desk Tier 2 information

See Spring, TX salary details

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How much do help desk tier 2 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk tier 2 in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Spring, TX?

The most popular types of Help Desk Tier 2 jobs in Spring, TX are:

What are popular job titles related to Help Desk Tier 2 jobs in Spring, TX?

For Help Desk Tier 2 jobs in Spring, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk Tier 2 jobs in Spring, TX are:

What cities near Spring, TX are hiring for Help Desk Tier 2 jobs?

Cities near Spring, TX with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Tier 2 SOC Analyst - REMOTE

Binary Defense

Houston, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Job Type
Full-time
Description
Binary Defense is seeking a client-facing Tier 2 SOC Analyst to serve as a hands-on contributor within a client's Security Operations team.
This is a technical position responsible for transforming the client's detection strategy, organizing detections, tuning rules, and creating and maintaining cross functional feedback loops. Additionally, leading analysis, design, and hands-on analysis and remediation for Attack Surface Reduction functions such as vulnerability management and penetration test remediation.
You'll play a key role in growing capabilities with leading tools in the client's environment such as Splunk, Proofpoint, SentinelOne, and more. This role requires deep technical expertise, strong cross-functional communication, and the ability to deliver operational results.
Responsibilities
  • Create internal alert strategy and process documentation for how client identifies alerting opportunities, prioritizes based on threat level, with a focus and priority on gaps
  • Review alerts that are too noisy to tune and drive down alert fatigue
  • Assess alerts that haven't triggered to determine whether logic needs to
  • Be the main point of contact to the MDR Provider's Detection team
  • Work with the client's Incident Responders on alert feedback loops; analyze true and false positive alerts
  • Create regular reporting cadence for of all detections created, rules tuned
  • Contribute to client's homegrown "Signal to Noise ratio" detection metric
  • Coordinate with MDR Threat Hunting team to request and implement Sentinel One STAR rules
  • Map detections to standard frameworks such as the Cyber Kill Chain
  • Work with MDR provider on an ongoing tuning of the on-call criteria
  • Perform attack surface reduction including full-scope change management, cross functional coordination, enterprise communication planning/execution, execution of changes in support of security remediation
  • Provide vulnerability prioritization and analysis, ticketing, reporting, trending, metrics, assistance to patch teams on troubleshooting root cause of patching challenges
  • Analyze stale identities and accounts, admin privileges, and recommend and implement improvements

Requirements
  • 5+ Years Security Operations or Equivalent Experience
  • Experience with Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR) tools
  • Experience mapping detections to common frameworks and risk reduction models
  • Familiarity with the latest trends in attacker TTPs

About Binary Defense
Binary Defense is a leading Managed Detection and Response (MDR) provider, trusted by hundreds of organizations to protect what matters most. Our team of SOC analysts, threat hunters, detection engineers, and threat researchers work around the clock to deliver proactive, risk-focused security outcomes. We bring the attacker's mindset to defense, helping clients detect threats earlier, respond faster, and continuously improve their security posture.
For more information, visit our website , check out our blog , or follow us on LinkedIn .
Binary Defense offers competitive medical, dental and vision coverage for employees and dependents, a 401k match which vests every payroll, a flexible and remote friendly work environment, as well as training opportunities to expand your skill set (to name a few!). If you're interested in joining a growing team with great perks, we encourage you to apply!

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