... Tier-2) for complex issues. • Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and ...
... Tier-2) for complex issues. • Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and ...
Regular Full-time Job Number: 16597 Department: Office of County Court Management Opening Date: 04 ... Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex ...
Regular Full-time Job Number: 16597 Department: Office of County Court Management Opening Date: 04 ... Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex ...
English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location ... help desk, or technical support. - Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days ...
English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location ... help desk, or technical support. - Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days ...
English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location ... help desk, or technical support. - Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days ...
English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location ... help desk, or technical support. - Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days ...
Help Desk Support Tier 1
Houston, TX · On-site
$20.50 - $27.50/hr
Description Essential Functions * Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and ...
Help Desk Support Tier 1
Houston, TX · On-site
$20.50 - $27.50/hr
Description Essential Functions * Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and ...
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Installation Technician & Help Desk Specialist (Bilingual)
Conroe, TX · On-site
$45K - $55K/yr
MSP Support: Build toward tier 1-3 support, configuring, monitoring, and maintaining client ... Bilingual (Spanish/English) preferred * 2+ years in technical installation and/or MSP support; CCTV ...
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Installation Technician & Help Desk Specialist (Bilingual)
Conroe, TX · On-site
$45K - $55K/yr
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This is a full-time position based in Houston, Texas. The Systems Analyst/IT Specialist serves as ... Tier 1 help desk support to government and contractor users. This role works directly under the ...
This is a full-time position based in Houston, Texas. The Systems Analyst/IT Specialist serves as ... Tier 1 help desk support to government and contractor users. This role works directly under the ...
This is a full-time position based in Houston, Texas. The Systems Analyst/IT Specialist serves as ... Tier 1 help desk support to government and contractor users. This role works directly under the ...
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Service Desk Administrator I (IT)
Houston, TX · On-site
$50K - $87K/yr
Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...
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Service Desk Administrator I (IT)
Houston, TX · On-site
$50K - $87K/yr
Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
By helping our church clients effectively employ technology in ministry efforts, they are better ... Required Skills: * 1-3 years in an IT support role troubleshooting Tier I - Tier II tickets or a ...
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By helping our church clients effectively employ technology in ministry efforts, they are better ... Required Skills: * 1-3 years in an IT support role troubleshooting Tier I - Tier II tickets or a ...
By helping our church clients effectively employ technology in ministry efforts, they are better ... Required Skills: * 1-3 years in an IT support role troubleshooting Tier I - Tier II tickets or a ...
Quick apply
By helping our church clients effectively employ technology in ministry efforts, they are better ... Required Skills: * 1-3 years in an IT support role troubleshooting Tier I - Tier II tickets or a ...
Global Tier 1 Service Desk Technician We are KBR When you become part of our KBR team, your ... Zero (0) to two (2) years of experience in a service desk, help desk, technical support, or ...
Global Tier 1 Service Desk Technician We are KBR When you become part of our KBR team, your ... Zero (0) to two (2) years of experience in a service desk, help desk, technical support, or ...
Global Tier 1 Service Desk Technician We are KBR When you become part of our KBR team, your ... Zero (0) to two (2) years of experience in a service desk, help desk, technical support, or ...
Global Tier 1 Service Desk Technician We are KBR When you become part of our KBR team, your ... Zero (0) to two (2) years of experience in a service desk, help desk, technical support, or ...
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Houston, TX · On-site
$45K/yr
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IT Help Desk Support Tier 1
Houston, TX · On-site
$45K/yr
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Houston, TX · On-site
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IT Help Desk Specialist
Houston, TX · On-site
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Customer Success Specialist
Houston, TX · On-site
$32K - $45K/yr
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Customer Success Specialist
Houston, TX · On-site
$32K - $45K/yr
Suggest changes to technical documents and help desk articles. * Ask questions to determine the ... Escalate issues to designated tier 2 staff as necessary. Work Location: * Houston, TX Headquarters ...
... supporting Help Desk operations Key responsibilities include, but are not limited to: * Design ... Provide Tier 2/3 technical support for escalated network issues. * Configure, monitor, and ...
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... supporting Help Desk operations Key responsibilities include, but are not limited to: * Design ... Provide Tier 2/3 technical support for escalated network issues. * Configure, monitor, and ...
HMIS Help Desk Rep I
Houston, TX · On-site
$16.75 - $21.50/hr
At least two (2) years' technical end‐user support experience resolving business applications and system issues over the telephone. Knowledge, Skills and Abilities Ability to quickly learn new ...
HMIS Help Desk Rep I
Houston, TX · On-site
$16.75 - $21.50/hr
At least two (2) years' technical end‐user support experience resolving business applications and system issues over the telephone. Knowledge, Skills and Abilities Ability to quickly learn new ...
HMIS Help Desk Rep I
Houston, TX · On-site
$16.75 - $21.50/hr
At least two (2) years' technical end‐user support experience resolving business applications and system issues over the telephone. Knowledge, Skills and Abilities Ability to quickly learn new ...
HMIS Help Desk Rep I
Houston, TX · On-site
$16.75 - $21.50/hr
At least two (2) years' technical end‐user support experience resolving business applications and system issues over the telephone. Knowledge, Skills and Abilities Ability to quickly learn new ...
Fulltime Help Desk Tier Two information
See Spring, TX salary details
$11.34 - $13.05
2% of jobs
$13.05 - $14.76
6% of jobs
$14.76 - $16.47
12% of jobs
$16.95 is the 25th percentile. Wages below this are outliers.
$16.47 - $18.18
17% of jobs
The median wage is $19.55 / hr.
$18.18 - $19.89
16% of jobs
$19.89 - $21.61
16% of jobs
$22.46 is the 75th percentile. Wages above this are outliers.
$21.61 - $23.32
12% of jobs
$23.32 - $25.03
7% of jobs
$25.03 - $26.74
6% of jobs
$26.74 - $28.45
3% of jobs
$28.45 - $30.16
2% of jobs
$11
$20
$30
How much do fulltime help desk tier two jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for fulltime help desk tier two in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.
What are popular job titles related to Fulltime Help Desk Tier Two jobs in Spring, TX? For Fulltime Help Desk Tier Two jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Fulltime Help Desk Tier Two jobs in Spring, TX look for? The top searched job categories for Fulltime Help Desk Tier Two jobs in Spring, TX are:
What cities near Spring, TX are hiring for Fulltime Help Desk Tier Two jobs? Cities near Spring, TX with the most Fulltime Help Desk Tier Two job openings:
Odyssey Help Desk Specialist (Tier-1)
Houston, TX • On-site
Full-time
Re-posted 19 days ago
Job description
Job Summary:
Harris County Department of Agriculture and Consumer Services is seeking a Tier-1 Help Desk Specialist to provide technical support for the Tyler Odyssey Case Management System and assist court operations staff. This position involves troubleshooting technical issues, supporting judges and court staff, and managing user access to court resources.
Responsibilities:
• Primary Odyssey Support: Serve as the first point of contact for the 16 Harris County Justice Courts for all Tyler Odyssey functional issues, including case entry, document generation, and workflow navigation.
• Provide specialized support for enterprise point-of-sale (POS) payment systems and court accounting modules within Odyssey.
• Receive help desk calls and provide initial technical and functional support to judges, court staff, and administrative offices using both hands-on and remote-control capabilities.
• Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex issues.
• Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and working with Tier-2 BPA and IT teams for support handoff where necessary.
• Perform basic management of Active Directory including users, groups, and computers to ensure proper access to court resources.
• Field a diverse array of support calls, serving as a liaison between users, service-providing departments, and third-party vendors to resolve non-technical court operational problems.
• Answer, screen, and direct incoming telephone calls for the Office of Court Management to the appropriate personnel or department.
• Support the Administration team with clerical tasks assigned.
Qualifications:
Required:
• All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy.
• An associate degree (60 credit hours) from an accredited college or university in Information Technology, Justice Administration, Public Administration, Business Administration, or a related field.
• Professional experience in Court Administration, Justice of the Peace operations, or Tyler Odyssey functional support may be substituted for the required education on a basis of three (3) years of experience for one (1) year of education.
• A strong willingness to learn and master the Tyler Odyssey Case Management System (CMS). While IT skills are necessary, the ability to understand and troubleshoot court business processes is paramount.
• Exceptional interpersonal and communication skills (written and oral), with the ability to remain calm and helpful when assisting court staff during active court sessions.
• Ability to work effectively with Tier-2 IT teams, Business Process Analysts, judges, and court administrators to resolve high-priority 'court-down' issues.
• Proficiency in the Microsoft Windows environment, Microsoft Office 365, and a basic understanding of Active Directory.
• The ability to distinguish between a 'technical' failure (network/hardware) and a 'functional' software error (Odyssey workflow/permissions).
• Valid Texas driver’s license (upon hire)
Company:
The N.C. Founded in 1877, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Harris County Department of Agriculture and Consumer Services is seeking a Tier-1 Help Desk Specialist to provide technical support for the Tyler Odyssey Case Management System and assist court operations staff. This position involves troubleshooting technical issues, supporting judges and court staff, and managing user access to court resources.
Responsibilities:
• Primary Odyssey Support: Serve as the first point of contact for the 16 Harris County Justice Courts for all Tyler Odyssey functional issues, including case entry, document generation, and workflow navigation.
• Provide specialized support for enterprise point-of-sale (POS) payment systems and court accounting modules within Odyssey.
• Receive help desk calls and provide initial technical and functional support to judges, court staff, and administrative offices using both hands-on and remote-control capabilities.
• Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex issues.
• Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and working with Tier-2 BPA and IT teams for support handoff where necessary.
• Perform basic management of Active Directory including users, groups, and computers to ensure proper access to court resources.
• Field a diverse array of support calls, serving as a liaison between users, service-providing departments, and third-party vendors to resolve non-technical court operational problems.
• Answer, screen, and direct incoming telephone calls for the Office of Court Management to the appropriate personnel or department.
• Support the Administration team with clerical tasks assigned.
Qualifications:
Required:
• All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy.
• An associate degree (60 credit hours) from an accredited college or university in Information Technology, Justice Administration, Public Administration, Business Administration, or a related field.
• Professional experience in Court Administration, Justice of the Peace operations, or Tyler Odyssey functional support may be substituted for the required education on a basis of three (3) years of experience for one (1) year of education.
• A strong willingness to learn and master the Tyler Odyssey Case Management System (CMS). While IT skills are necessary, the ability to understand and troubleshoot court business processes is paramount.
• Exceptional interpersonal and communication skills (written and oral), with the ability to remain calm and helpful when assisting court staff during active court sessions.
• Ability to work effectively with Tier-2 IT teams, Business Process Analysts, judges, and court administrators to resolve high-priority 'court-down' issues.
• Proficiency in the Microsoft Windows environment, Microsoft Office 365, and a basic understanding of Active Directory.
• The ability to distinguish between a 'technical' failure (network/hardware) and a 'functional' software error (Odyssey workflow/permissions).
• Valid Texas driver’s license (upon hire)
Company:
The N.C. Founded in 1877, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About North Carolina Department of Agriculture and Consumer Services
Sourced by ZipRecruiter
Industry
Public administration
Company size
1,001 - 5,000 Employees
Headquarters location
Raleigh, NC, US
Year founded
1877