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Fulltime Help Desk Tier Two Jobs in Spring, TX (NOW HIRING)

OptiSigns Inc.

Customer Success Specialist

Houston, TX · On-site

$32K - $45K/yr

Suggest changes to technical documents and help desk articles. * Ask questions to determine the ... Escalate issues to designated tier 2 staff as necessary. Work Location: * Houston, TX Headquarters ...

Dexter Technologies, Inc.

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Service Desk Analyst (5 days onsite)

Houston, TX · On-site

$50K - $60K/yr

Houston TX 77060 (Onsite - 5 days per week) Type: Full Time The Role Job Summary The Service Desk ... 2. Minimum (3) three years of experience working in an IT Help Desk or Service Desk role Company ...

New

Dexter Technologies, Inc.

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Service Desk Analyst (5 days onsite)

Houston, TX · On-site

$50K - $60K/yr

Houston TX 77060 (Onsite - 5 days per week) Type: Full Time The Role Job Summary The Service Desk ... 2. Minimum (3) three years of experience working in an IT Help Desk or Service Desk role Company ...

New

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

We are currently looking for a Service Desk Analyst II for our Houston, TX office. POSITION DESCRIPTION: The Service Desk Analyst is the first point of contact between end users and the IT ...

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... Tier 2 helpdesk, technical support, or junior systems administration roles * Strong experience ...

New

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

... full-time, in-office IT Support Analyst to join their Information Technology Services team. This ... Provide Tier 1 help desk support via ticketing system * Troubleshoot software, hardware, and ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Two years of experience with network, device support and administration preferred * Working experience related to customer support for computer systems * Previous help desk and / or customer service ...

Harris County, TX

Network Engineer II

Houston, TX · On-site

$42.46/hr

Leads, coordinates, and provides technical guidance to help desk and field support staff to promote ... Work: * Full-Time | Regular - 40 hours a week * Work is primarily performed in an office ...

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Fulltime Help Desk Tier Two information

See Spring, TX salary details

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How much do fulltime help desk tier two jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for fulltime help desk tier two in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.
What job categories do people searching Fulltime Help Desk Tier Two jobs in Spring, TX look for? The top searched job categories for Fulltime Help Desk Tier Two jobs in Spring, TX are:
What cities near Spring, TX are hiring for Fulltime Help Desk Tier Two jobs? Cities near Spring, TX with the most Fulltime Help Desk Tier Two job openings:
Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Spring, TX as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.
Customer Success Specialist

Customer Success Specialist

OptiSigns Inc.

Houston, TX • On-site

$32K - $45K/yr

Full-time

Medical, Dental, PTO

Re-posted 4 days ago

Job description

Markets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give our clients a competitive advantage.

About Us

Optisigns, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge online/offline experience including AI, IoT, no-code, low code solutions to our customers.

Customer Success Engineer

Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to the OptiSigns application.
  • Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
  • Suggest changes to technical documents and help desk articles.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic, troubleshooting on Windows, Android, and other devices
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about application usage
  • Run reports to determine malfunctions that continue to occur.
  • Escalate issues to designated tier 2 staff as necessary.

Work Location:

  • Houston, TX Headquarters Office

Work Remotely

  • Opportunity for 1 day a week, at management discretion.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Bonus opportunities

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Application Question(s):

  • Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Houston, TX 77040 (Required)

Ability to Relocate:

  • Houston, TX 77040: Relocate before starting work (Required)

Work Location: In person