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Help Samsung Technical Support Jobs in Spring, TX

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type ... help people succeed. * Enthusiasm for technical problem-solving with attention to detail and the ...

Sanmina

Technical Support Specialist

Houston, TX · On-site

... help desk" support, resolving user problems with desktop applications, workstations, and peripheral equipment. • Installing and maintaining application and desktop software products. • Installing ...

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

Job Title: Tech Support Engineer Location: Houston, TX and Scottsdale, AZ Employment Type ... help people succeed. * Enthusiasm for technical problem-solving with attention to detail and the ...

ERMC

Technical Support Manager

Houston, TX · On-site

Requirements and Description ERMC is looking for a qualified Technical Support Manager to perform ... help restore equipment. * Train Team members to perform proper PMs and Corrective Maintenance ...

ABB

VFD Technical Support Specialist

Houston, TX · Remote

Join us and help run what runs the world. This position reports to: Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing ...

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All JobsHelp Samsung Technical Support JobsHelp Samsung Technical Support Jobs in Spring, TX

Help Samsung Technical Support information

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How much do help samsung technical support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help samsung technical support in Spring, TX is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

What are popular job titles related to Help Samsung Technical Support jobs in Spring, TX?

For Help Samsung Technical Support jobs in Spring, TX, the most frequently searched job titles are:

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The top searched job categories for Help Samsung Technical Support jobs in Spring, TX are:

What cities near Spring, TX are hiring for Help Samsung Technical Support jobs?

Cities near Spring, TX with the most Help Samsung Technical Support job openings:

Help Samsung Technical Support jobs near you

Technical Support Supervisor

LTS - Video Solutions for Security Professionals

Houston, TX • On-site

Other

Re-posted yesterday

Job description


About the Company


is responsible for overseeing the daily operations of the technical support team while providing hands-on technical expertise and exceptional customer service. This role ensures timely resolution of customer issues, drives continuous improvement in support processes, and supports cross-functional teams through product knowledge, training, and technical guidance. The supervisor will lead by example, coach team members, and help maintain high standards of performance and professionalism.


About the Role


ESSENTIAL JOB FUNCTIONS


Responsibilities


  • Team Leadership & Supervision
  • Provide daily supervision, coaching, and mentoring to the technical support staff.
  • Oversee team scheduling, workload distribution, and task assignments to ensure efficient operations.
  • Monitor team performance, track key metrics, and prepare reports for management.
  • Handle escalated or complex technical issues directly when required.
  • Develop and implement action plans to improve individual and team performance.
  • Customer & Technical Support Operations
  • Manage all incoming technical support inquiries via phone, email, and ticketing system; ensure timely and professional responses.
  • Ensure all customer issues are resolved promptly while maintaining high customer satisfaction.
  • Partner proactively with Sales, Operations, Product, and other internal teams to support customer needs and resolve escalations.
  • Maintain accurate documentation of customer interactions and troubleshooting steps within the ticketing system.
  • Technical Expertise & Product Knowledge
  • Maintain in-depth knowledge of the company’s full product line, including Video Surveillance/CCTV technologies and their applications.
  • Provide product demonstrations and technical training to sales teams, customers, and internal staff.
  • Stay up to date on new product releases, features, and enhancements.
  • Testing, Evaluation & Preventive Measures
  • Test and evaluate surveillance cameras, DVR cards, stand-alone and PC-based DVR systems, and related peripherals.
  • Build and test PC-based DVR systems based on customer specifications.
  • Analyze Salesforce case trends to identify root causes and recommend preventive measures to reduce recurring issues.
  • Review technical support processes and implement continuous improvement initiatives.
  • Support special projects as assigned by management.
  • Perform other duties as needed.


Qualifications


  • Strong troubleshooting and diagnostic skills.
  • Excellent communication and customer service abilities.
  • Experience working in a ticketing system (e.g., Salesforce).
  • Ability to lead, coach, and motivate team members.


Special Physical and/ or Mental Requirements


  • Domestic and/or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open, and move product and related office items varying in weight from 1 to 30lbs, depending on the need


Education


  • 3+ years of technical support experience in electronics, security systems, CCTV, or related fields.
  • Prior supervisory, lead, or acting-lead experience preferred
  • Experience with PC-based DVR systems, IP cameras, and security technologies.
  • A bachelor’s degree in computer science, Physics, IT / Network, Engineering, or a related technical field; a Master’s Degree is preferred


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