ZipRecruiter

Log In

1

It Support Help Desk Jobs in Spring, TX (NOW HIRING)

Golden Bank NA

IT Desk Support

Houston, TX · On-site

Experience * 1-3 years of experience in IT support, help desk, or technical support roles preferred. Knowledge and Skills * Basic knowledge of Windows operating systems and standard business ...

Velocity Flex

IT Support Specialist

Houston, TX · On-site

IT Support Specialist/Help Desk Location: Houston, TX (Onsite) Schedule: Full-Time | Call Center Environment Overview: We are seeking a hands-on IT Help Desk / IT Support Specialist to support a fast ...

Velocity Flex

IT Support Specialist

Jersey Village, TX · On-site

Position: IT Support Specialist/Help Desk Location: Houston, TX (Onsite) Schedule: Full-Time | Call Center Environment Overview: We are seeking a hands-on IT Help Desk / IT Support Specialist to ...

Mehta Medical Group PLLC

IT Intern (Help Desk)

Humble, TX · On-site

$13 - $17.25/hr

Position Title: Tier 1 Help Desk Intern (Unpaid) Company: Wellspire Medical Location: On-site ... This is an excellent opportunity to build a foundation in IT support, troubleshooting, and ...

BROWN SIMS PC

IT Help Desk Technician

Houston, TX

We are seeking a detail-oriented and dependable IT Help Desk Technician to join our fast-paced ... Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues. Troubleshoot ...

East Houston Medical Center

Be Seen First

IT Support Technician - Healthcare

Houston, TX · On-site

$25 - $30/hr

... IT Support Technician who is not just a fixer -- but a problem solver who can work directly ... Providing Tier 1 and Tier 2 help desk and desktop support for all hospital staff including clinical ...

New

East Houston Medical Center

Be Seen First

IT Support Technician - Healthcare

Houston, TX · On-site

$25 - $30/hr

... IT Support Technician who is not just a fixer -- but a problem solver who can work directly ... Providing Tier 1 and Tier 2 help desk and desktop support for all hospital staff including clinical ...

New

East Houston Medical Center

Be Seen First

IT Support Technician - Healthcare

Houston, TX · On-site

$25 - $30/hr

... IT Support Technician who is not just a fixer -- but a problem solver who can work directly ... Providing Tier 1 and Tier 2 help desk and desktop support for all hospital staff including clinical ...

New

JConnect Infotech

IT HELP DESK

Houston, TX · On-site

As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware ... ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Driving license and own ...

nssco

IT Support Specialist

Houston, TX

IT Support Specialist North Shore Steel is an industry-leading metals service center in the Houston ... Provide timely technical assistance in person, by phone, or through the help desk system.

Managed Services and VoIP Provider

Be Seen First

Field / Help Desk Service Technician ( IT/VoIP)

Houston, TX · On-site

$42.50K - $52.50K/yr

As a Help Desk and Field Technician, your responsibilities will include providing both remote and ... Join our team and contribute your skills to providing top-notch IT support. Employee mileage will ...

TransCore

IT Help Desk Specialist

Houston, TX · On-site

Customer Support Full-Time On-site Houston, TX 77043, USA Description TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston ...

next page

Showing results 1-20

People also search for

All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Spring, TX

It Support Help Desk information

See Spring, TX salary details

$11

$20

$30

How much do it support help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Spring, TX? For It Support Help Desk jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Spring, TX look for? The top searched job categories for It Support Help Desk jobs in Spring, TX are:
What cities near Spring, TX are hiring for It Support Help Desk jobs? Cities near Spring, TX with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Spring, TX as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.
IT Desk Support

IT Desk Support

Golden Bank NA

Houston, TX • On-site

Full-time

Posted 20 days ago

Job description


Position Overview

The IT Desk Support position provides first-level technical support to bank employees across all departments. This role is responsible for resolving day-to-day technology issues, supporting system access, and ensuring the effective use of the bank’s technology systems.


The position serves as the primary point of contact for IT-related requests and works closely with internal IT terms and external vendors to support system functionality, maintain operational continuity, and ensure compliance with the Bank’s security and control standards.


Job Description

End-User Support

  • Provide first-level technical support to employees via phone, email, and ticketing system.
  • Troubleshoot hardware, software, and system access issues.
  • Support users with desktop, laptop, printer, and peripheral devices.
  • Assist with common banking system, access and usability issues (e.g., core system, email, network drives).

Ticket Management and Issue Resolution

  • Log, track, and manage IT service requests through the ticketing system.
  • Prioritize issues based on urgency and business impact.
  • Resolve standard requests and escalate complex issues to appropriate IT personnel or vendors.
  • Follow up with users to ensure timely resolution and satisfaction.

User Access and Account Support

  • Assist with user account setup, modification, and deactivation in accordance with IT and security procedures.
  • Support password resets and access-related requests.
  • Coordinate with Information Security or system administrators for access approvals and changes.

Hardware and Software Support

  • Install, configure, and maintain end-user hardware and standard software applications.
  • Support system updates, patches, and basic troubleshooting.
  • Maintain inventory of IT equipment and assist with asset tracking.

Onboarding and Offboarding Support

  • Prepare and set up equipment and system access for new hires.
  • Coordinate with HR and department managers for onboarding requirements.
  • Ensure timely deactivation of system access and retrieval of equipment for departing employees.

System and Application Support

  • Provide basic support for core banking systems, digital banking platforms, and internal applications.
  • Assist users with system navigation and issue resolution.
  • Escalate system-related issues to application support teams or vendors as needed.

Documentation and Procedures

  • Maintain documentation of support processes, troubleshooting steps, and user guides.
  • Assist in updating IT procedures and knowledge base materials.

Compliance and Security

  • Follow all IT security policies, procedures, and internal controls.
  • Ensure proper handling of user access, passwords, and sensitive information.
  • Support compliance with regulatory requirements (e.g., FFIEC guidance, internal audit standards).
  • Report and escalate potential security incidents or policy violations.

Other Duties

  • Perform other IT support and administrative duties as assigned.

Qualifications:

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Experience

  • 1-3 years of experience in IT support, help desk, or technical support roles preferred.

Knowledge and Skills


  • Basic knowledge of Windows operating systems and standard business applications
  • Familiarity with network concepts and user access management
  • Strong troubleshooting and problem-solving skills
  • Ability to communicate technical information clearly to non-technical users
  • Strong organizational and time management skills
  • Customer service mindset


Work Environment

  • Office-based environment supporting multiple bank locations
  • May require occasional travel to branches or offices
  • May require after-hours support for system updates or urgent issues