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It Helpdesk Trainee Jobs in Spring, TX (NOW HIRING)

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

IT Helpdesk technician Location: Houston, TX 77064 Business Unit: CESBG Job Classification: Non-Exempt Job Summary: The IT Helpdesk Technician will be the first point of contact for all IT-related ...

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

IT Manager

Houston, TX

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Helpdesk Intern

Houston, TX · On-site

$14.25 - $19/hr

Position Overview We are looking for an enthusiastic IT Helpdesk Intern to support our internal users at a growing genomics company. In this role you will be a first point of contact for technical ...

Key Responsibilities Helpdesk & End-User Support * Serve as the primary point of contact for all IT support requests submitted via Zendesk * Triage, prioritize, and resolve Tier 1/2/3 incidents ...

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

The IT Helpdesk Technician is responsible for providing hands-on technical support in a fast-paced environment. This role will be responsible for resolving escalated end-user issues, supporting core ...

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent. * Associate ...

Update tickets on a daily basis and communicate with the clients regarding resolution. * Assist L1 associates. * Assist other departments includes IT Help Desk and auditing ICS IT software. ...

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It Helpdesk Trainee information

See Spring, TX salary details

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it helpdesk trainee in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Spring, TX? The most popular types of It Helpdesk jobs in Spring, TX are:
What job categories do people searching It Helpdesk Trainee jobs in Spring, TX look for? The top searched job categories for It Helpdesk Trainee jobs in Spring, TX are:
What cities near Spring, TX are hiring for It Helpdesk Trainee jobs? Cities near Spring, TX with the most It Helpdesk Trainee job openings:
Infographic showing various It Helpdesk Trainee job openings in Spring, TX as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Information Technology Analyst

Kimley-Horn

Houston, TX

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago


Kimley-Horn rating

8.9

Company rating: 8.9 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

53rd of 441 rated engineering


Job description

Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Houston, Texas (TX) office! This is not a remote position. 


In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.

  • Provide support on our corporate IT Helpdesk
  • Install new printers/copiers/plotters and other office equipment
  • Install and support enterprise applications
  • Perform data maintenance and data archiving
  • Assist with office moves/expansions

Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.

  • Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR
  • Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
  • Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
  • Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
  • Ability to understand Windows 10 and configure and troubleshoot PC level problems
  • Ability to understand basic Windows Active Directory; user accounts and security groups
  • Strong communication, written, and customer service skills
  • High aptitude and willingness to learn new technologies
  • A self-starter that can work with minimal supervision; highly organized
  • Travel (driving) to other offices within the region as needed

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 19 years!

Key Benefits at Kimley-Horn

  • Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
  • Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
  • Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
  • Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
  • Professional Development: Tuition reimbursement and extensive internal training programs.
  • Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.

What Kimley-Horn employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Kimley-Horn logo

About Kimley-Horn

Sourced by ZipRecruiter

We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1967