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It Helpdesk Trainee Jobs in Spring, TX (NOW HIRING)

Foxconn Assembly LLC

IT Support Technician (IB3)

Houston, TX · On-site

$20.50 - $28.25/hr

IT Helpdesk technician (IB3) Location: Houston, TX 77064 Business Unit: CESBG Job Classification: Non-Exempt Job Summary: The IT Helpdesk Technician will be the first point of contact for all IT ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

DBR Inc

IT Help Desk Analyst

Houston, TX · On-site

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

Siepe

IT Help Desk Tier 1

Houston, TX

Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...

Siepe

IT Help Desk Tier 1

Houston, TX

Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...

Expert Computer Solutions

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

... helping maintain strong client relationships. The ideal candidate is a credible, well-rounded IT professional with strong general technical depth, sound judgment, and communication skills to work ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

Kforce Technology Staffing

Help Desk Lead

Houston, TX · On-site

Kforce has a client in Houston, TX that is seeking a Helpdesk Lead to oversee daily IT Helpdesk operations and ensure timely, high-quality technical support for employees, contractors, and field ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it helpdesk trainee in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Spring, TX?

The most popular types of It Helpdesk jobs in Spring, TX are:

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For It Helpdesk Trainee jobs in Spring, TX, the most frequently searched job titles are:

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Spring, TX as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

IT Support Technician (IB3)

Houston, TX • On-site

Foxconn Assembly LLC
See more jobs at Foxconn Assembly LLCexternal

$20.50 - $28.25/hr

Full-time

Posted 7 days ago

Job description

IT Helpdesk technician (IB3)
Location: Houston, TX 77064
Business Unit: CESBG
Job Classification: Non-Exempt
Job Summary:
The IT Helpdesk Technician will be the first point of contact for all IT-related issues,
providing prompt, courteous, and effective technical support to internal users. You'll be
responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
RESPONSIBILITIES
  • First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
  • Troubleshooting & Resolution: Diagnose and resolve common ITproblems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
  • System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
  • User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
  • Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
  • Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
  • Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
  • IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practice
QUALIFICATOINS
  • 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
  • Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
  • Familiarity with Active Directory for user and computer management, including password resets and group policy basics and backups
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
  • Strong interpersonal skills and a highly customer-service-oriented approach.
  • Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
  • Self-motivated with a strong desire to learn and adapt to new technologies and processes
EDUCATION
  • Associate's degree in information technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
WHY JOIN US
Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.

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