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Help Desk Associate Jobs in Spring, TX (NOW HIRING)

THE JAY GROUP INC

Help Desk Technician - Houston, Texas

Houston, TX · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage Help Desk tickets in a timely manner. * Perform troubleshooting using different diagnostic ... Associate degree in computer science highly preferred. * CompTIA A+ Computer Troubleshooting ...

THE JAY GROUP INC

Help Desk Technician - Houston, Texas

Houston, TX

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage Help Desk tickets in a timely manner. * Perform troubleshooting using different diagnostic ... Associate degree in computer science highly preferred. * CompTIA A+ Computer Troubleshooting ...

CCMC

Front Desk Associate FT

Cypress, TX · On-site

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Associate Are you a customer service aficionado who loves helping people? Are you looking for a company where you can learn and grow? We're CCMC, a community management company ...

CCMC

Front Desk Associate - PT

Cypress, TX · On-site

$12 - $15.50/hr

  • Medical

  • Retirement

Front Desk Associate Are you a customer service aficionado who loves helping people? Are you looking for a company where you can learn and grow? We're CCMC, a community management company ...

CCMC Community Management

Front Desk Associate FT

Cypress, TX

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC

Front Desk Associate FT

Cypress, TX · On-site

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC Community Management

Front Desk Associate FT

Cypress, TX

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC

Front Desk Associate FT

Cypress, TX

$12.25 - $15.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC Community Management

Front Desk Associate FT

Cypress, TX · On-site

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC Community Management

Front Desk Associate - PT

Cypress, TX

$12 - $15.50/hr

  • Medical

  • Retirement

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC Community Management

Front Desk Associate FT

Cypress, TX · On-site

$12.25 - $15.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC

Front Desk Associate - PT

Cypress, TX

$12 - $15.50/hr

  • Medical

  • Retirement

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

CCMC Community Management

Front Desk Associate - PT

Cypress, TX

$12 - $15.50/hr

  • Medical

  • Retirement

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

Siepe

IT Help Desk Tier 1

Houston, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

New

Siepe

IT Help Desk Tier 1

Houston, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

New

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

New

CCMC

Front Desk Associate - PT

Cypress, TX

$12.25 - $15.75/hr

  • Medical

  • Retirement

Are you a customer service aficionado who loves helping people? Are you looking for a company where ... Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Spring, TX

Help Desk Associate information

See Spring, TX salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in Spring, TX is $19.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.39 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Spring, TX? The most popular types of Help Desk jobs in Spring, TX are:
What are popular job titles related to Help Desk Associate jobs in Spring, TX? For Help Desk Associate jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Spring, TX look for? The top searched job categories for Help Desk Associate jobs in Spring, TX are:
What cities near Spring, TX are hiring for Help Desk Associate jobs? Cities near Spring, TX with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,732 per year, or $19.1 per hour.

Help Desk Technician - Houston, Texas

THE JAY GROUP INC

Houston, TX • On-site

$19 - $25.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 60 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services. Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.
Jay Group is looking for a Help Desk Technician to support its fulfillment operations at our new Houston, Texas facility.
Job Duties:
  • Point of contact for employees IT issues
  • Manage Help Desk tickets in a timely manner.
  • Perform troubleshooting using different diagnostic techniques.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions
    • Determining the best solution based on the issue and details provided by customers.
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Work through the problem-solving process with customers, empowering them to do the same in the future.
  • Fix more complicated issues in person.
  • Provides technical support for computer systems and troubleshoots issues encountered by end users in person, online Chat, or over the phone.
  • Install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing
  • Set up and configure new and repaired devices (warehouse devices, printers, and computers)
  • Manage assets including frequent inventory and inspection
  • Support operations needs with supply of functioning devices
  • Repair and evaluate broken equipment for service
  • Redirect unresolved issues to the next level of support personnel.
  • Diagnose technology problems as it relates to business processes.
  • When needed assist Network Engineers with lighter duties.
  • Be on a support (on-call) rotation that requires receiving phone calls during nights and weekends.

Benefits:
  • 401K with company discretionary match
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Weekly Pay
  • Employee Assistance Program
  • Paid Holiday Hours
  • Paid Time-Off

Education / Experience
  • IT related skills such as:
    • A clear understanding of PCs (computer) components
    • Databases and methods to access and fetch data such as SQL or ODBC
    • Scripting tools such as
      • .bat files
      • .sql files
      • Or Power shell
    • Windows Commands and/or Power shell
  • High school diploma with 1 year computer related experience required.
  • 2 years of experience working in a help desk environment.
  • Good organizational skills
  • Excellent communication skills both verbal and written.
  • Familiar with Microsoft Office applications
  • Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
  • Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
  • Ability to work overtime, especially during the 4th quarter (November December)
  • Associate degree in computer science highly preferred.
  • CompTIA A+ Computer Troubleshooting Certification preferred.
  • Must be willing to submit a background check
  • Must be at least 16 years of age
  • Ability to work legally in the United States

What does it take to be a Jay Group Team Member?
  • Uphold Jay Group Core Values
    • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
    • Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
    • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
    • Built on Trust: We live our legacy of being open, honest, ethical and genuine.

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