ZipRecruiter

Log In

1

Help Desk Associate Jobs in Tyler, TX (NOW HIRING)

Brookshire Grocery Company

Help Desk Analyst I

Tyler, TX · On-site

$19.25 - $26.50/hr

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes ... Associate degree and six or more months of related experience; or an equivalent combination of ...

Smith County

I/T Technician - Help Desk

Tyler, TX

$59.32K - $67.89K/yr

... Associate or bachelor's Degree in a related field is desired but not a requirement Relevant IT Certifications such as A+, CCNA are desired Experience with Tyler Technology Odyssey Software is a plus ...

Crunch Fitness

Member Service Representative

Tyler, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club ... Answers phones in a courteous, helpful, professional manner * Communicates special events to ...

Dufresne Spencer Group

RETAIL SALES ASSOCIATE

Tyler, TX · On-site

$22.88K/yr

You help our guests discover the styles that reflect their lives and help them design rooms they ... Maintain a welcoming, professional, visible presence at the front desk; engage with guests ...

Ross Stores, Inc

Assistant Store Manager

Tyler, TX · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... with help of contracted maintenance personnel and Ross Associates. * Ensures scheduling and ...

Ross Stores

Assistant Manager

Tyler, TX · On-site

$18 - $20/hr

... Associates in providing efficient and friendly service at the registers, Customer Service desk ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

Ross Stores

Assistant Manager

Tyler, TX · On-site

$18 - $20/hr

... Associates in providing efficient and friendly service at the registers, Customer Service desk ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

Ross Stores

Assistant Store Manager

Tyler, TX · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the ... with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and ...

Ross Stores

Assistant Store Manager

Tyler, TX · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the ... with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Tyler, TX

Help Desk Associate information

See Tyler, TX salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Tyler, TX is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Tyler, TX? The most popular types of Help Desk jobs in Tyler, TX are:
What are popular job titles related to Help Desk Associate jobs in Tyler, TX? For Help Desk Associate jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Tyler, TX look for? The top searched job categories for Help Desk Associate jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Help Desk Associate jobs? Cities near Tyler, TX with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Help Desk Analyst I

Help Desk Analyst I

Brookshire Grocery Company

Tyler, TX • On-site

$19.25 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Brookshire's Grocery rating

5.0

Company rating: 5.0 out of 10

Based on 332 frontline employees who took The Breakroom Quiz

94th of 113 rated grocery stores

Job description

At Brookshire Grocery Company (BGC), we're not just about business-we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.
We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.
Here's what sets us apart:
  • Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
  • Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
  • Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
  • Savings for your lifestyle: Exclusive employee discounts on the things you need most.
  • Investing in your dreams: Scholarships and educational support to fuel your growth.
  • Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you're not just starting a job-you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.
Job Summary:
Works with partners to examine and resolve software and hardware related problems. Tracks and maintains service requests in a database; monitors ongoing issues and works with upper management to resolve these issues.
Essential Duties and Responsibilities:
  • Assists partners experiencing technical problems with hardware and software systems by answering service requests through various forms of communication.
  • Gathers information from partners about issues and guides them through procedures to determine source of error and works to find a resolution.
  • Responsible for researching routine user problems and working to find a resolution. Works with upper management to confirm resolution before communicating back to partners.
  • Logs and tracks calls using a problem management database.
  • Communicates with hardware vendors to request services related to defective products.

Knowledge, Skills, and Abilities:
  • Basic knowledge of supported software and hardware solutions.
  • Basic knowledge of SAP reporting and transactional applications.
  • Basic knowledge of Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
  • Basic mathematical skills.
  • Ability to work on-call and flexible schedules including nights, weekends, and holidays required.
  • Ability to comprehend and interpret information.
  • Ability to prepare reports and business correspondence.
  • Ability to research information, establish facts, and draw valid conclusions.
  • Ability to learn new technology systems, methods, and processes.
  • Ability to reason, form concepts and recognize and solve problems.
  • Ability to analyze complex information.
  • Ability to show information in presentation or diagram form.
  • Ability to communicate effectively in written and verbal form.
  • Ability to maintain confidentiality regarding sensitive information.
  • Ability to work in a fast-paced production environment.
  • Ability to maintain a high level of accuracy and productivity.
  • Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
  • Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications:
  • Associate degree and six or more months of related experience; or an equivalent combination of experience and/or higher education required.
  • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Physical Demands:
  • Continuously required to use close vision, distance vision, depth perception or the ability to focus.
  • Continuously required to use hands for reaching, or handling.
  • Continuously required to use fine finger movements (ex. sorting and typing).
  • Continuously required to sit for long periods of time.
  • Frequently required to talk and hear.
  • Attendance at work is required.

Work Context and Environment:
  • Work is generally performed in an office environment.
  • Quiet to moderate noise level.

Ready to find your place? BGC is "A Career Where You Belong."
Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.

What Brookshire's Grocery employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply