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Help Desk Associate Jobs in Tyler, TX (NOW HIRING)

Excel Fitness

Front Desk- Weekends Part-Time

Tyler, TX · On-site

$13.25 - $17/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.

Crunch Fitness

Member Service Representative

Tyler, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club ... Answers phones in a courteous, helpful, professional manner * Communicates special events to ...

Ashley Global Retail, LLC

Retail Sales Associate

Tyler, TX · On-site

$12.25 - $14.25/hr

You help our guests discover the styles that reflect their lives and help them design rooms they ... Maintain a welcoming, professional, visible presence at the front desk; engage with guests ...

Ross Stores

Assistant Manager

Tyler, TX · On-site

$19 - $21/hr

... Associates in providing efficient and friendly service at the registers, Customer Service desk ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

Ross Stores

Assistant Manager

Tyler, TX · On-site

$18 - $20/hr

... Associates in providing efficient and friendly service at the registers, Customer Service desk ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

CampusWorks, Inc.

Network Administrator

Kilgore, TX · On-site

Support service desk and IT teams by assisting with troubleshooting efforts, identifying root ... Associate's degree in Computer Science, Information Technology, or a related field (or equivalent ...

Blue Compass RV Tyler

F&I Manager

Tyler, TX · On-site

$150K - $300K/yr

As an F&I Manager at Blue Compass RV, you'll help our customers navigate the exciting world of RV ... Assists sales desk in structuring deal * Consistently adheres to all F&I office process and flow of ...

Blue Compass RV Tyler

F&I Manager

Tyler, TX

$150K - $300K/yr

As an F&I Manager at Blue Compass RV, you'll help our customers navigate the exciting world of RV ... Assists sales desk in structuring deal * Consistently adheres to all F&I office process and flow of ...

Blue Compass RV Tyler

F&I Manager

Tyler, TX

$150K - $300K/yr

As an F&I Manager at Blue Compass RV, you'll help our customers navigate the exciting world of RV ... Assists sales desk in structuring deal * Consistently adheres to all F&I office process and flow of ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Tyler, TX

Help Desk Associate information

See Tyler, TX salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for help desk associate in Tyler, TX is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Tyler, TX? The most popular types of Help Desk jobs in Tyler, TX are:
What are popular job titles related to Help Desk Associate jobs in Tyler, TX? For Help Desk Associate jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Tyler, TX look for? The top searched job categories for Help Desk Associate jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Help Desk Associate jobs? Cities near Tyler, TX with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Front Desk- Weekends Part-Time

Front Desk- Weekends Part-Time

Excel Fitness

Tyler, TX • On-site

$13.25 - $17/hr

Part-time

Posted 27 days ago

Job description

Duties and Responsibilities:
  • Perform to your best abilities during your assigned work shift.
  • Monitor and maintain club cleanliness and atmosphere.
  • Stay proficient in Planet Fitness mobile app use, content, and updates.
  • Ensure that all proper training has been completed to operate safely and efficiently.
  • Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
  • Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
  • Audit and balance cash drawers daily.
  • Properly input and update prospective and current member information into tablets and point of sale.
  • Ensure members adhere to the company's policies and guidelines and address any infractions.
  • Provide a safe and secure environment for all members.
  • Communicate with members and create a high level of member service.
  • Stock retail and janitorial items for the following shift.
  • Understand and adhere to company standards and help resolve any day-to-day member issues.
  • Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
  • Stay up to date on all required certifications and training courses.
  • Participate in team meetings.
  • Communicate with, promote, tour, and assist prospects and potential members.
  • Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
  • Ensure the club complies with all state and federal laws and insurance requirements.
  • Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
  • Assist GM and represent our company at community events and other outreach activities.

Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or equivalent required.
  • CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
  • Must be comfortable standing for long periods of time.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.
  • Ability to think critically and evaluate solutions to problems proactively.
  • Proficient ability in Microsoft Office and using a computer.
  • Must have the ability to handle sensitive and confidential information.
  • Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis regular basis.
Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
  • Regularly required to talk or hear.
  • Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
  • Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This may be either a full-time OR part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.
Scheduled work hours per week will be set during normal club hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of full-time and part-time positions are dependent on business need. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. Work hours are subject to change at any time depending on business needs.
Travel: 0% travel is expected for this position.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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