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Help Desk Associate Jobs in Austin, TX (NOW HIRING)

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. * At least 1 year of experience in help desk, desktop support, or technical ...

Front Desk Associate

Austin, TX · On-site

$16 - $18/hr

As a Front Desk Associate, you will ensure a welcoming atmosphere while providing exceptional ... You will help manage bookings, answer inquiries, and assist with the overall operations of our ...

Front Desk Associate

Austin, TX · On-site

$13.75 - $17.75/hr

Front Desk Associate Part-time Austin, Texas, United States As part-time front desk staff at our ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Front Desk Associate

Austin, TX

$14 - $17.75/hr

Do you enjoy helping people and creating memorable experiences? We are seeking a friendly, customer ... Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in ...

Front Desk Associate

Austin, TX · On-site

$13.75 - $17.75/hr

The position of Front Desk Associate includes the following responsibilities: * Greeting each and ... Helping support students by modeling "best customer service" behavior * Checking guests in and out ...

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

Do you enjoy helping people and creating memorable experiences? We are seeking a friendly, customer ... Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in ...

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

Do you enjoy helping people and creating memorable experiences? We are seeking a friendly, customer ... Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in ...

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Front Desk Associate

Austin, TX

$14 - $17.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

About the Role The Deal Desk Associate works closely with Sales, Finance, Operations, and Legal to ... We help you prepare for your financial future with our 401(k) plan. * We prioritize your work-life ...

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Front Desk Associate

Kyle, TX · On-site

$13.50 - $17.25/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Front Desk Associate

Kyle, TX · On-site

$13.50 - $17.25/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Front Desk Associate

Kyle, TX · On-site

$13.50 - $17.25/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Front Desk Associate

Kyle, TX · On-site

$13.50 - $17.25/hr

Description Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care ...

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Help Desk Associate information

See Austin, TX salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk associate in Austin, TX is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Austin, TX?

The most popular types of Help Desk jobs in Austin, TX are:

What are popular job titles related to Help Desk Associate jobs in Austin, TX?

For Help Desk Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Austin, TX look for?

The top searched job categories for Help Desk Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Help Desk Associate jobs?

Cities near Austin, TX with the most Help Desk Associate job openings:

Help Desk Tier I

Austin, TX • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees

$22 - $26/hr

Temporary

Posted 20 days ago


Job description

Help Desk Tier I

On Site | Austin, TX | Contract


We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff.


Responsibilities:

• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.

• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.

• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.

• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.

• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.

• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.

• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.

• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.

• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

• At least 1 year of experience in help desk, desktop support, or technical support roles.

• Working knowledge of Windows 10 and general Microsoft Windows support.

• Experience supporting Microsoft 365 or Google Workspace environments.

• Familiarity with Active Directory, including basic account and access administration.

• Ability to troubleshoot common hardware, software, and basic end-user connectivity issues.

• Experience using ticketing systems (Jira or ServiceNow) to manage service requests and document support activity.


Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948