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Help Desk Associate Jobs in Weatherford, TX (NOW HIRING)

Yesway

Help Desk Technician

Fort Worth, TX

$18 - $24.25/hr

Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Associate or bachelor's degree. Benefits * Medical * Dental * Vision * Company Paid Life Insurance

Yesway

Help Desk Technician

Fort Worth, TX · On-site

$18 - $24.25/hr

Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Associate or bachelor's degree. Benefits * Medical * Dental * Vision * Company Paid Life Insurance

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Skills & Competencies High school diploma required; associate or bachelor's degree in IT is a plus ... Onsite panel interview with the IT Service Desk Manager and Help Desk Lead Offer Equal Opportunity ...

Crunch Fitness

Front Desk Associate

Fort Worth, TX · On-site

$13.50 - $17.25/hr

Front Desk Associate- Saginaw Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Crunch Fitness

Front Desk Associate

Fort Worth, TX · On-site

$13.50 - $17.25/hr

Front Desk Associate- NEW Saginaw Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

D1 Training

Front Desk Associate

Fort Worth, TX · On-site

$12 - $15/hr

Training & development Front Desk Associate Location: D1 Training Alliance - Fort Worth, TX Type ... Help with check-in and basic coordination during busy traffic times Qualifications: Minimum ...

D1 Training

Front Desk Associate

Fort Worth, TX · On-site

$12 - $15/hr

Training & development Front Desk Associate Location: D1 Training Alliance - Fort Worth, TX Type ... Help with check-in and basic coordination during busy traffic times Qualifications: Minimum ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... GISA • CISSP (or Associate) • GCIH • CASP • GCED AND Computing Environment (CE ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... GSEC Security+ CE SSCP CCNA- Security GISA CISSP (or Associate) GCIH CASP GCED AND Computing ...

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Help Desk Associate information

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$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for help desk associate in Weatherford, TX is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.62 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Weatherford, TX?

The most popular types of Help Desk jobs in Weatherford, TX are:

What are popular job titles related to Help Desk Associate jobs in Weatherford, TX?

For Help Desk Associate jobs in Weatherford, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Weatherford, TX look for?

The top searched job categories for Help Desk Associate jobs in Weatherford, TX are:

What cities near Weatherford, TX are hiring for Help Desk Associate jobs?

Cities near Weatherford, TX with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Help Desk Technician

Fort Worth, TX

Yesway
Retail • 5 - 10K employees

3.8

Company rating: 3.8 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

47th of 47 rated convenience stores

Learn more about Yeswayexternal

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Who we Are:

Yesway is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas.  With 450 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic food service offerings, diverse grocery selections, and private-label products, including the renowned Allsup’s deep-fried burrito.  Through strategic acquisitions, new store developments, and a commitment to customer satisfaction, Yesway continues to solidify its position as one of the leading convenience retailers in the United States.  For more information, visit www.yesway.com.  

Position Responsibilities:

  • Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing system, MS Teams, following documented processes.
  • Provide operational support of Yesway retail systems infrastructure including point of sale, back office, credit card transaction support, fuel, maintenance, and repair issues.
  • Provision applications according to documented processes to ensure compliance and fiscal responsibility.
  • Provision and retrieve hardware, ensure asset record accuracy, and track logistics as part of documented onboarding/offboarding processes.  May include hardware shipping to stores and end users.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures.
  • Triage, troubleshoot and resolve hardware, software issues using remote assist tools.
  • Follow documented and established escalation procedures to remove blockers, highlight efficiency opportunities, identify process improvement, and suggest changes where needed.
  • Maintain internal and end user facing technical documentation.
  • Other duties as assigned.

Qualifications:

  • 2+ years’ experience in a customer facing support/service role (Retail/Customer Service/IT Helpdesk)
  • POS and Back-Office systems experience
  • Proven knowledge of Windows operating systems, O365 suite, PCs, printers, networking, and other devices such as hard drives, video cards, cabling, routers, network switches and hubs
  • 1+ years’ experience working with ServiceNow.
  • Basic, but sound network and security fundamentals skills
  • Strong troubleshooting skills - the person everyone goes to. A “can fix anything” attitude.
  • Flexible to work evenings/weekends/holidays.
  • Excellent verbal and written communication skills, especially in setting customer expectations
  • A passion for technology and problem solving. Proven ability to prioritize work to achieve goals.
  • Experience with PDI/Enterprise 8 preferred.

Preferred Skills and Competencies:

  • 2+ years IT support experience in an Enterprise environment
  • Relevant IT certifications (ACMT, ITIL, CompTIA etc.)
  • Associate or bachelor’s degree.

Benefits

  • Medical
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Health Savings Account
  • Flexible Savings Account
  • Company Paid Short- & Long-Term Disability
  • Employee Assistance Program
  • 401K with Company Match
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Voluntary Supplemental
    • Life Insurance
    • Disability
    • Critical Illness
    • Hospital Indemnity
    • Accident Coverage
    • Pet Care Plan
    • Legal Insurance

Yesway is proud to be an Equal Opportunity Employer. #LI-BM2 #LI-ONSITE

Yesway logo

About Yesway

Sourced by ZipRecruiter

Yesway provides an Enhanced Shopping Experience that delivers terrific neighborly Customer Service. Established in 2015, Yesway is one of the Fastest Growing Convenience Stores in the United States. We currently own and operate locations in Texas, New Mexico, South Dakota, Iowa, Kansas, Missouri, Wyoming, Oklahoma, and Nebraska, including the Allsup’s Convenience Store Chain, known for its world famous Burrito. We are Committed to providing you with a Terrific Shopping Experience by making your life easier and your day a bit more pleasant. In fact, that’s not simply our goal that’s Our Promise to you.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

2015

Social media

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Benefits

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