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Help Desk Associate Jobs in Angleton, TX (NOW HIRING)

The NOW Houston Heights

Front Desk Associate

Houston, TX · On-site

$13.25 - $17.25/hr

Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you ...

DEX Imaging

Driver / Equipment Setup Associate

Houston, TX · On-site

$16.25 - $19.50/hr

... helping customers get their equipment up and running. This is not a behind-the-desk IT role. The ... Setup Associate will spend time on the road delivering and assisting with the setup of printers ...

DEX Imaging

Driver / Equipment Setup Associate

Houston, TX · On-site

$16.25 - $19.50/hr

... helping customers get their equipment up and running. This is not a behind-the-desk IT role. The ... Setup Associate will spend time on the road delivering and assisting with the setup of printers ...

DEX Imaging

Driver / Equipment Setup Associate

Houston, TX

$16.25 - $19.50/hr

... helping customers get their equipment up and running. This is not a behind-the-desk IT role. The ... Setup Associate will spend time on the road delivering and assisting with the setup of printers ...

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How much do help desk associate jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for help desk associate in Angleton, TX is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.90 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What job categories do people searching Help Desk Associate jobs in Angleton, TX look for? The top searched job categories for Help Desk Associate jobs in Angleton, TX are:
What cities near Angleton, TX are hiring for Help Desk Associate jobs? Cities near Angleton, TX with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Associate Help Desk Specialist

Associate Help Desk Specialist

Kforce Technology Staffing

Houston, TX • On-site

$17.75 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

RESPONSIBILITIES:
Kforce has a client that is seeking an Associate Help Desk Specialist in Houston, TX.
Responsibilities include, but are not limited to the following:
* Provide first-level technical support via phone and email queues
* Troubleshoot and resolve hardware, software, network, and connectivity issues
* Install and configure software applications
* Collaborate with IT teams to deploy hardware, software upgrades, new equipment, and services
* Assist with product testing and special projects
* Troubleshoot and diagnose hardware, software, and connectivity issues for end users
* Troubleshoot, diagnose, and resolve moderately complex technical issues, including system access and network-related concerns
* Report all hardware, software, network, printer, and telephone issues
* Maintain and update knowledge base articles, procedures, and documentation
* Gather relevant information to identify issues, recommend solutions, or escalate as needed
* Monitor and track ongoing issues, ensuring timely resolution and appropriate escalation
* Follow up with customers to confirm successful issue resolution
* Accurately document all support interactions in the ticketing system
* Contribute to the development and implementation of Support Center processes and procedures
* Provide timely, professional, and customer-focused service in a fast-paced environment
* Work collaboratively within a team setting while managing a high workload
* Support flexible scheduling requirements, including after-hours and on-call support
* Perform additional duties as assigned
REQUIREMENTS:
* Associate's degree or equivalent experience
* 1-2 years of technical support experience, including phone-based troubleshooting
* 1-2 years of experience in the support of networks and related systems
* Understanding of Local Area Networks (LAN) & Wide Area Networks (WAN)
* Experience providing remote support via VPN, Citrix, or wireless connections
* Strong telephone and email etiquette
* Exceptional customer support and interpersonal skills
* Excellent verbal and written communications skills
* Must be willing to work after hours, some weekends, and holidays
* STI or HDI Help Desk Analyst Certification a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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