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Help Desk Associate Jobs in Angleton, TX (NOW HIRING)

Avion Hospitality

Front Desk Supervisor

Houston, TX · On-site

$16.25 - $21/hr

Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or ... Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests ...

Avion Hospitality

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

College course work in related field helpful. * Experience in a hotel or a related field preferred ... Approach all encounters with guests and associates in a friendly, service-oriented manner.

Benchmark

Hotel Front Desk/AYS Agent

Houston, TX

$13.50 - $17.25/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and ...

Marriott

Front Desk Overnight

Houston, TX · On-site

$13.50 - $17.25/hr

We actively foster an environment where the unique backgrounds of our associates are valued and ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

PTC

IT Support Representative

Houston, TX · On-site

$20.50 - $28.25/hr

Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate's or Bachelor's degree in Information Technology or related field (or equivalent ...

EoS Fitness

Service Associate

Houston, TX

$15 - $20/hr

... helpful experience to all members. Beyond greeting and directing members, guests, and staff upon ... Ensure the front desk area is clean, organized, and stocked with necessary supplies. * Process ...

EoS Fitness

Service Associate

Houston, TX

$15 - $20/hr

... helpful experience to all members. Beyond greeting and directing members, guests, and staff upon ... Ensure the front desk area is clean, organized, and stocked with necessary supplies. * Process ...

EoS Fitness

Service Associate - Night

Houston, TX

$15 - $20/hr

... helpful experience to all members. Beyond greeting and directing members, guests, and staff upon ... Ensure the front desk area is clean, organized, and stocked with necessary supplies. * Process ...

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Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Angleton, TX

Help Desk Associate information

See Angleton, TX salary details

$11

$17

$27

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Angleton, TX is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.90 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Angleton, TX are hiring for Help Desk Associate jobs?

Cities near Angleton, TX with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Angleton, TX as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $36,944 per year, or $17.8 per hour.

Contingent Systems Analyst / IT Specialist

TechTrans International

Houston, TX • On-site

Full-time

Re-posted 4 days ago

Job description

Contingent Systems Analyst / IT Specialist — Online Workflow Management System (OWMS)
Job Summary
TechTrans International (TTI) is seeking a Full-Time Contingent Systems Analyst/IT Specialist to provide business systems analysis and technical support for the Online Workflow Management System (OWMS) supporting the Advanced Test and Logistics Support Services contract with the 704th Test Group at Holloman Air Force Base. This is a full-time position based in Houston, Texas. The Systems Analyst/IT Specialist serves as the liaison between contract business operations and TTI's OWMS development team, translating operational needs into system requirements, validating enhancements through functional testing and UAT, and providing Tier 1 help desk support to government and contractor users. This role works directly under the IT Lead/Project Manager and is well-suited for a technically grounded professional who is equally comfortable writing requirements documentation, executing test cases, and resolving user access issues.
Clearance: Secret clearance eligibility preferred. Must be a U.S. Citizen.
Key Responsibilities
Business Systems Analysis
  • Serve as the liaison between contract business operations and TTI's OWMS development team, translating operational workflow needs into detailed system specifications and user stories
  • Review and analyze business and functional requirements from government users and TTI operational staff
  • Facilitate requirements clarification sessions and support solution design discussions between operations, stakeholders, and the development team
  • Perform functional testing and validate OWMS system enhancements before deployment, ensuring delivered solutions meet business requirements
  • Support User Acceptance Testing (UAT) and government business sign-off processes for system updates
  • Document processes, workflows, and system functionality to support knowledge transfer, audit readiness, and user training
  • Identify process improvement opportunities and recommend OWMS workflow enhancements to improve operational efficiency
Help Desk and User Support
  • Serve as the first point of contact for OWMS user support requests — login issues, access problems, navigation questions, and routine system errors
  • Resolve Tier 1 issues independently and escalate Tier 2 and above to the IT Lead/Project Manager with complete problem documentation
  • Maintain a help desk log of all support requests and resolutions
  • Assist new government and contractor users with OWMS onboarding, account setup, and initial system orientation
System Administration Support
  • Assist the IT Lead/Project Manager with user account creation, role assignments, and periodic account audits
  • Support OWMS update testing by executing test cases and documenting results against defined acceptance criteria
  • Maintain and update OWMS user guides, system documentation, and process workflow diagrams as directed
  • Assist with data export, archiving, and retrieval tasks for records retention compliance including on-demand CSV exports
  • Assist with AFNET access coordination, firewall documentation, and boundary request submissions as needed
Qualifications
  • U.S. Citizenship required
  • Minimum 3 years of experience in business systems analysis, IT support, or a combination in a government or commercial environment
  • Experience translating business requirements into system specifications, user stories, or functional documentation
  • Experience performing functional testing or UAT for enterprise web applications
  • Proficiency in Microsoft Office Suite and web-based applications
  • Associate's or Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience considered
Key Skills
  • Strong analytical skills — ability to understand operational workflows and translate them into clear system requirements
  • Customer service orientation — government users depend on this role for timely issue resolution and system guidance
  • Clear written communication for requirements documentation, help desk tickets, and user guides
  • Ability to bridge business operations and technology without losing either perspective
  • Organized and thorough approach to testing, documentation, and account management tasks
  • Ability to manage multiple concurrent responsibilities — analysis, testing, and help desk — without dropping any
Preferred Qualifications
  • Experience supporting DoD or Air Force IT or business systems environments
  • Familiarity with OWMS or similar enterprise workflow platforms
  • Business Systems Analyst (BSA), Certified Business Analysis Professional (CBAP), or equivalent certification
  • IATA Dangerous Goods awareness (supporting transportation workflow documentation)
  • Basic awareness of CMMC Level 2 and cybersecurity hygiene principles
  • CompTIA A+ or IT Fundamentals certification
Work Location
This position is based in Houston, Texas. Work is performed remotely in coordination with TTI's in-house development team and in support of on-site contract operations at Holloman Air Force Base, New Mexico.
Candidate must require no sponsorship now or at any time in the future.
Placement agencies and outside recruiters need not respond.
Interested employees must submit a resume including a brief narrative concerning your work experience relative to this job classification. Please complete our on-line application at www.tti-corp.com, click on 'Careers.'

We are an Equal Employment Opportunity and an E-Verify Participant.

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