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Remote Helpdesk Support Jobs in Austin, TX (NOW HIRING)

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

You'll be one of the members of our technical support team, helping define the playbook and set the ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

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JLL

Product Support Specialist (REMOTE)

Austin, TX · Remote

... as we help shape a brighter way forward. Product Support Specialist - LeasingOS Portfolio ... Remote -Atlanta, GA, Austin, TX, El Paso, TX, Houston, TX, Knoxville, TN, Memphis, TN, Nashville ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Austin, TX

Remote Helpdesk Support information

See Austin, TX salary details

$12

$22

$33

How much do remote helpdesk support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote helpdesk support in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

How to make $1000 a week remotely?

A remote helpdesk support professional can earn $1000 or more weekly by working full-time, often requiring strong customer service skills, technical knowledge, and certifications like CompTIA A+ or Microsoft Certified. Increasing income may involve taking on multiple clients, offering specialized support, or gaining experience to qualify for higher-paying positions. Consistent remote work, good communication, and efficient problem-solving are key to reaching this income level.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

Will AI replace IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but it is unlikely to fully replace helpdesk support roles like Remote Helpdesk Support. Human technicians are essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Helpdesk professionals will need to adapt by developing skills in AI management and advanced troubleshooting.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

How can I make 2000 a week working from home?

A remote helpdesk support professional can earn $2000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to qualify for higher-paying roles.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

Can you work a help desk remotely?

Remote helpdesk support roles are common and typically involve providing technical assistance via phone, email, or remote access tools. These positions often require familiarity with remote support software, strong communication skills, and sometimes certifications like CompTIA A+ or Microsoft Certified. Many companies offer flexible schedules for remote helpdesk support jobs.
What are popular job titles related to Remote Helpdesk Support jobs in Austin, TX? For Remote Helpdesk Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Austin, TX look for? The top searched job categories for Remote Helpdesk Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Helpdesk Support jobs? Cities near Austin, TX with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Austin, TX as of July 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $47,730 per year, or $22.9 per hour.

Outbound Sales Development Representative

Systemverse

Austin, TX • On-site, Remote

$50K/yr

Full-time

Re-posted 8 hours ago

Job description

Outbound Sales Development Representative (MSP / IT Services)


We’re a growing Managed Service Provider (MSP) looking for an Outbound Sales Development Representative (SDR) to generate new business opportunities for our managed IT services, cybersecurity, and cloud solutions. This role is focused on net-new logo acquisition through proactive outbound efforts and is ideal for someone who understands (or wants to specialize in) selling IT services to SMB and mid-market organizations.

You’ll be the front line of our sales motion—opening doors, starting conversations, and qualifying prospects for long-term managed services relationships.


Location: Austin, TX - In Office

Employment Type: Full-Time


What We Offer

  • Competitive base salary plus commission and performance bonuses
  • Clear path to Account Executive or Senior Sales roles
  • Training on MSP offerings, common buyer objections, and consultative selling
  • Direct access to leadership and real influence on sales strategy
  • Flexible work environment and a team-first culture
Compensation:

$50,000 Base + Commission


Responsibilities:

What We’re Looking For

  • Proactively prospect SMB and mid-market companies via cold calls, email, and LinkedIn
  • Identify IT decision-makers (Owners, CEOs, COOs, IT Managers, Directors of Operations)
  • Qualify prospects based on MSP-relevant criteria (environment size, pain points, compliance needs, contract readiness)
  • Set discovery calls for Account Executives or technical leadership

Communicate the value of:

  • Managed IT Services & Helpdesk
  • Cybersecurity & Endpoint Protection
  • Cloud Services (Microsoft 365, Azure, backups, DR)
  • Compliance-driven IT (HIPAA, SOC 2, CJIS, nonprofit/government, etc.)
  • Maintain clean, up-to-date activity tracking and pipeline notes in the CRM
  • Collaborate with leadership to refine outbound messaging, vertical focus, and ideal client profile
  • Consistently hit activity, meeting, and pipeline generation targets

Qualifications:

What We’re Looking For

  • 1–3 years of outbound sales, SDR, or BDR experience (MSP, IT services, or SaaS preferred)
  • Comfortable with cold calling and objection handling
  • Strong ability to translate technical services into business outcomes (risk reduction, uptime, scalability, cost control)
  • Organized, self-directed, and metrics-driven
  • Experience working CRM-driven sales processes
  • Coachable mindset with a desire to grow into a full-cycle sales role


Nice to Have

  • Prior experience selling managed services or recurring revenue contracts
  • Familiarity with MSP pricing models (per-user, per-device, bundled offerings)
  • Understanding of common SMB IT pain points: security gaps, unreliable vendors, aging infrastructure
  • Experience selling into regulated or compliance-heavy industries

About Company

Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department.

We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion.

We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.