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Help Desk Jobs in Austin, TX (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Cayuse Holdings

Help Desk Agent

Austin, TX · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Position Summary We are seeking a Senior Help Desk Technician with strong operational and automation experience to help scale and modernize IT support services. This role is designed for a highly ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Position Summary We are seeking a Senior Help Desk Technician with strong operational and automation experience to help scale and modernize IT support services. This role is designed for a highly ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Position Summary We are seeking a Senior Help Desk Technician with strong operational and automation experience to help scale and modernize IT support services. This role is designed for a highly ...

Curative HR LLC

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues, and assist with user provisioning, device enrollment, and account management. This role also involves ...

Curative HR LLC

Help Desk Technician

Austin, TX · On-site

$60K - $75K/yr

The Help Desk Technician will provide first-line support to end users, resolve technical issues, and assist with user provisioning, device enrollment, and account management. This role also involves ...

Curative HR LLC

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues, and assist with user provisioning, device enrollment, and account management. This role also involves ...

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location - 205 W 14th St, Austin, TX 78701 - On Site Qualified candidates can directly send your updated resume ...

360training

Help Desk Manager

Austin, TX

Lead, mentor, and support a global helpdesk team, setting clear expectations and providing ongoing ... Service Desk Operations * Provide hands-on support for users at the Austin headquarters several ...

360training

Help Desk Manager

Austin, TX · On-site

Lead, mentor, and support a global helpdesk team, setting clear expectations and providing ongoing ... End User Support & Service Desk Operations * Provide hands-on support for users at the Austin ...

360training

Help Desk Manager

Austin, TX · On-site

Lead, mentor, and support a global helpdesk team, setting clear expectations and providing ongoing ... End User Support & Service Desk Operations * Provide hands-on support for users at the Austin ...

Knowbility

AccessU 2026 - Virtual Help Desk

Austin, TX · On-site

$18.25 - $24.75/hr

Conference Virtual Help Desk Support volunteers needed! We are looking for energetic people who are enthusiastic about about ensuring a positive guest experience through their very first touch-point ...

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working position is On Site. (Strong preference for temp to hire possibility.) Must have: CompTIA A+, CompTIA ITF ...

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Help Desk information

See Austin, TX salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Austin, TX? The most popular types of Help Desk jobs in Austin, TX are:
What are popular job titles related to Help Desk jobs in Austin, TX? For Help Desk jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Austin, TX look for? The top searched job categories for Help Desk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Help Desk jobs? Cities near Austin, TX with the most Help Desk job openings:
Help Desk jobs near you
Help Desk

Help Desk

Avani Technology Solutions, Inc.

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: Help Desk
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: 5+ months
  • The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software.
  • The contractor's responsibilities will be to provide moderately complex Level-I system support.
  • Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area Network (WAN).
  • Custom agency applications and stand-alone microcomputers;
  • Provide technical assistance in the administration of agency standard Windows operating systems, applications, software, hardware, telecommunications and networking environments;
  • Install and configure agency standard software applications;
  • Apply and configure hardware and software upgrades to agency microcomputers;
  • Log, track and resolve problem calls utilizing the Remedy help desk software package.

II. Worker Skills And Qualifications:
Minimum Requirements:
Years
Skills/Experience
2
Knowledge of microcomputer architecture and design
2
Skill in delivering excellent Level-I technical support
2
Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2
Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2
Skill in providing quality customer service in a courteous and professional manner
2
Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2
Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2
Experience providing phone based support in a call center or help desk environment
Preferences:
Years
Skills/Experience

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