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Remote Tier 1 Helpdesk Jobs in Austin, TX (NOW HIRING)

Sigma Information Group

Associate Consultant

Austin, TX · On-site +1

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and ... Provide automated remote monitoring of backups, ping status, disk space, etc. * Under Consultant ...

Peddle

Junior IT Systems Engineer (Remote)

Austin, TX · On-site +1

... to help support the operational needs of our IT environment. This role will focus on day-to-day ... Provide Tier 1 IT Engineering support and escalate as needed What You'll Need * 2-3 years of IT ...

Peddle

Junior IT Systems Engineer (Remote)

Austin, TX · Remote

... to help support the operational needs of our IT environment. This role will focus on day-to-day ... Provide Tier 1 IT Engineering support and escalate as needed What You'll Need * 2-3 years of IT ...

Rubrik

Sr. Sales Engineer, Federal

Austin, TX · Remote

Non-Sensitive, Low Risk, Tier 1 Incumbents without access to U.S. Government data may be required ... US2 (all other US offices/remote) Pay Range $129,430-$175,000 USD Join Us in Securing and ...

Rippling

PEO Benefits Advisor

Austin, TX · On-site +1

$67.80K - $118.65K/yr

... help quote, provide comparative analysis of our health insurance plans/rates, and present to ... li-remote The pay range for this role is: 67,800 - 118,650 USD per year (US Tier 1) 61,020 - 106 ...

Ladder

Senior iOS Engineer @ Ladder

Austin, TX · Remote

$138.80K/yr

... help millions get stronger with our top-ranked iOS app. Remote-friendly (US time zones) with HQ in ... Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from ...

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Remote Tier 1 Helpdesk information

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How much do remote tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote tier 1 helpdesk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Tier 1 Helpdesk, and why are they important?

To thrive as a Remote Tier 1 Helpdesk professional, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant certification such as CompTIA A+. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure efficient issue resolution, positive user experiences, and smooth IT operations within an organization.

What are some common challenges faced by Remote Tier 1 Helpdesk professionals, and how can they be managed?

Remote Tier 1 Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting issues without physical access to devices, and communicating effectively with users of varying technical skills. To manage these, it's important to develop strong written communication skills, use remote support tools efficiently, and prioritize tasks based on urgency and impact. Collaborating closely with team members through chat platforms and regularly updating documentation can also help streamline workflows and ensure consistent support for end-users.

What is a Remote Tier 1 Helpdesk?

A Remote Tier 1 Helpdesk is the first point of contact for customers or employees seeking technical support, and the work is performed remotely, often from home or another offsite location. Tier 1 professionals handle basic IT issues such as password resets, software installation, and troubleshooting common technical problems. They gather information, provide solutions, and may escalate more complex issues to higher support tiers. Their goal is to resolve issues efficiently to ensure user satisfaction and maintain smooth business operations.

What is the difference between Remote Tier 1 Helpdesk vs Remote Technical Support Specialist?

AspectRemote Tier 1 HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, HDI Customer ServiceCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk ticketing systems, customer callsAdvanced troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, software/hardware support
Search IntentBasic troubleshooting, first-level supportComplex issues, second-level support

Remote Tier 1 Helpdesk roles focus on initial customer support and basic troubleshooting, often requiring certifications like CompTIA A+. Remote Technical Support Specialists handle more complex technical issues, with additional certifications and technical skills. While both roles support IT environments remotely, the Specialist position involves deeper technical knowledge and problem-solving.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Austin, TX? The most popular types of Tier 1 Helpdesk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Tier 1 Helpdesk jobs? Cities near Austin, TX with the most Remote Tier 1 Helpdesk job openings:
Remote Tier 1 Helpdesk jobs near you
Infographic showing various Remote Tier 1 Helpdesk job openings in Austin, TX as of May 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,730 per year, or $22.9 per hour.
Senior Database Administrator - Tier 2

Senior Database Administrator - Tier 2

SQLWatchmen, Inc.

Austin, TX • On-site, Remote

$120K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

NOTE: We are currently not hiring employees residing in the state of CA or NY. 10Y professional experience required. Salary Range: $120k-$145k DOE.
Job Description:
Are you ready to take your SQL skills to the next level? Join SQLWatchmen as a Senior Database Administrator - Tier 2 and become a key player in our fully remote team! You'll be at the forefront of supporting customers' production and dev SQL servers and supporting and guiding Tier 1 DBAs. This role is perfect for someone who thrives on diagnosing technical issues, has a passion for performance tuning, enjoys being part of an on-call rotation, and loves communicating with both the team and customers.
Who We Are:
At SQLWatchmen, we pride ourselves on delivering best-in-class MS SQL Server support with unrivaled customer service. With over 17 years in the business, our CEO and founder's passion for MS SQL Server spans more than two decades. We are deeply committed to our culture and seek employees and customers who resonate with our core values:
  • Be A Partner
  • Stay Curious
  • Take Ownership
  • Help First
  • Find Joy in the Work

If these values speak to you, we want to hear from you!
Our DBA Team:
Join our dynamic, fully remote small team of seasoned professionals with a current average of over 22y experience each in MS SQL Server. Some of us have earned the SQLSkills Black Belt certification and you'll have the chance to achieve this prestigious certification too!
What This Role Requires of You:
• Proactive Monitoring: Keep an eye on SQL Servers and resolve issues via the ticketing system (CW PSA) before they escalate. Escalate tickets to Tier 3 support when necessary.
• Technical Expertise: Showcase your advanced technical and T-SQL programming skills.
• Performance Tuning: Fine-tune indexes and rework queries for optimal performance.
• HA/DR Strategies: Develop, maintain, and monitor high availability and disaster recovery strategies (Clusters, Mirroring, AlwaysOn, Replication, Log Shipping).
• Security: Ensure data and access to SQL Server are secure.
• SQL Programming: Demonstrate advanced technical and programming skills.
• Replication: Design, implement, and maintain data warehouses/ODS systems using SQL Server Replication, SSIS, SSAS, and T-SQL scripting.
• On-Call Rotation: Participate in the on-call rotation (PagerDuty) for emergency coverage. When on-call, respond to text messages within 1 hour.
• Communication: Keep the team and customers informed about incident progress, changes, and outages.
• PostgreSQL Enthusiasm is a Plus: Have some experience with PostgreSQL and a desire to dive deeper.
• Administrative Tasks: Enter time and expenses in ConnectWise PSA, attend scheduled meetings, and complete training materials in a timely manner.
Requirements
Who You Are:
• A well-rounded, self-motivated MS SQL Server Database Administrator with 10+ years of experience who desires to supercharge their SQL skills and grow to be a top-tier expert in MS SQL Server performance tuning.
• Detail-oriented with the ability to stay focused and productive working in a fully remote environment.
• You desire to work efficiently and in a consistent manner to improve customer satisfaction and attainment of team metrics.
• You enjoy helping PEOPLE improve their SQL servers. We are SQL consultants. If you don't like talking and helping people, you will not like working here.
• You have a savage curiosity about learning SQL and how it behaves in different environments. If you learn rapidly and eagerly, you will love it here.
Benefits
  • Medical Benefits: Comprehensive medical coverage (no dental or vision).
  • 401(k) Match: 2% company match.
  • Paid Time Off: Nine paid holidays each year and 120 hours of PTO per year.
  • Training Opportunities: Extensive MS SQL and PostgreSQL training.
  • Challenging Work: Exposure to diverse MS SQL Server environments with opportunities to advance your skillset.

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