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Help Desk Jobs in Tyler, TX (NOW HIRING)

Desk Side Support

Tyler, TX ยท On-site

$18.75 - $25.50/hr

Desk Side Support - Job Summary Provide on-site technical support to end users by resolving desktop, laptop, printer, and peripheral issues. Ensure timely resolution of incidents and service requests ...

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Front Desk Agent

Tyler, TX ยท On-site

$10 - $12/hr

Your enthusiasm, organizational skills, and attention to detail will help create a positive ... Maintain a clean and organized front desk area Requirements: * Minimum 1 year of hotel front desk ...

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Front Desk Agent

Tyler, TX ยท On-site

$10 - $12/hr

Your enthusiasm, organizational skills, and attention to detail will help create a positive ... Maintain a clean and organized front desk area Requirements: * Minimum 1 year of hotel front desk ...

Team Member

Tyler, TX ยท On-site

$12 - $15/hr

Court Monitor, Front Desk, Party Host And Cafรฉ Positions Urban Air is seeking qualified and ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

Team Member

Tyler, TX ยท On-site

$12 - $15/hr

Court Monitor, Front Desk, Party Host And Cafรฉ Positions Urban Air is seeking qualified and ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

Sub- Front Desk

Tyler, TX ยท On-site

$15 - $20/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.

Provide technical support to all levels of staff in response to requests received by the Information Technology Support Line (Help Desk), including but not limited to city supported applications ...

Front Desk - Weekdays Part-Time

Tyler, TX ยท On-site

$15 - $20/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.

... Helping facilitate a clean and sanitized gym environment >Motivating others While employed with us you will learn an array of skill sets including but not limited to >Data entry >Sales >Problem ...

Front Desk- Weekdays Full-Time

Tyler, TX ยท On-site

$15 - $20/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.

Front Desk- Weekends Part-Time

Tyler, TX ยท On-site

$13.25 - $17/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Help Desk information

See Tyler, TX salary details

$12

$21

$31

How much do help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk in Tyler, TX is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What are the most commonly searched types of Help Desk jobs in Tyler, TX?

The most popular types of Help Desk jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Help Desk jobs?

Cities near Tyler, TX with the most Help Desk job openings:

Infographic showing various Help Desk job openings in Tyler, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,377 per year, or $21.8 per hour.

Desk Side Support

Tixy Services LLC

Tyler, TX โ€ข On-site

$18.75 - $25.50/hr

Other

Re-posted 12 hours ago


Job description

Desk Side Support โ€“ Job DescriptionJob Summary

Provide on-site technical support to end users by resolving desktop, laptop, printer, and peripheral issues. Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals.
  • Diagnose and resolve hardware and software issues for end users.
  • Install, configure, and troubleshoot Windows operating systems and standard business applications.
  • Perform desktop and laptop setup, deployment, relocation, and replacement.
  • Install and configure monitors, docking stations, keyboards, mice, and other peripherals.
  • Support Microsoft Office applications, Outlook, and Teams.
  • Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connectivity.
  • Coordinate hardware repairs and warranty replacements with vendors.
  • Perform break-fix support and routine maintenance of end-user devices.
  • Image and deploy new systems following organizational standards.
  • Maintain and update IT asset inventory and equipment records.
  • Log, track, and resolve incidents and service requests using the organization''s IT ticketing system.
  • Escalate unresolved issues to appropriate support teams when required.
  • Provide support for meeting room and video conferencing equipment.
  • Follow IT policies, security standards, and service-level agreements (SLAs).
Required Skills
  • Strong knowledge of Windows 10/11.
  • Experience supporting desktop and laptop hardware.
  • Knowledge of Microsoft Office 365 applications.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
  • Experience with desktop imaging and software installation.
  • Familiarity with IT ticketing systems.
  • Excellent troubleshooting, communication, and customer service skills.
Qualifications
  • Diploma or Bachelor''s degree in Information Technology, Computer Science, or a related field.
  • 1โ€“3 years of experience in Desk Side Support or Desktop Support.
Key Competencies
  • Customer-focused approach
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Time management and prioritization
  • Ability to work independently and as part of a team