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Help Desk Jobs in Tyler, TX (NOW HIRING)

brs

Help Desk Technician

Jacksonville, TX

$17.50 - $23.75/hr

Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL. What You'll Do: * Knowledge of printer functions ...

Brookshire Grocery Company

Help Desk Analyst I

Tyler, TX · On-site

$19.25 - $26.50/hr

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. * Savings for your lifestyle: Exclusive employee discounts on the things you need most.

Smith County

I/T Technician - Help Desk

Tyler, TX

$59.32K - $67.89K/yr

Summary/Objective Smith County offers the opportunity to apply your training and experience in computer hardware, software, network, security or other technologies while also providing the ...

Tyler Junior College

Part-Time Summer Front Desk

TX · On-site

Present a positive image of TJC through appearance, pleasant demeanor, helpful disposition, and ... Answer desk telephone and accurately direct calls to the proper location. ADMINISTRATIVE ...

Planet Fitness

Front Desk Team Member

Kilgore, TX · On-site

$10/hr

... Helping facilitate a clean and sanitized gym environment >Motivating others While employed with us you will learn an array of skill sets including but not limited to >Data entry >Sales >Problem ...

Urban Air Adventure Parks

Team Member

Tyler, TX

$10.50 - $13.25/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

Urban Air Adventure Park

Team Member

Tyler, TX · On-site

$10.50 - $13.25/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

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Help Desk information

See Tyler, TX salary details

$12

$21

$31

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Tyler, TX is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Tyler, TX? The most popular types of Help Desk jobs in Tyler, TX are:
What are popular job titles related to Help Desk jobs in Tyler, TX? For Help Desk jobs in Tyler, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Tyler, TX look for? The top searched job categories for Help Desk jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Help Desk jobs? Cities near Tyler, TX with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Technician

Help Desk Technician

brs

Jacksonville, TX

$17.50 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing mission at the Naval Hospital in Jacksonville, FL.

What You'll Do:

  • Knowledge of printer functions, connectivity, and experience with basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD) such as Xerox MFD’s.
  • Shall have experience with trouble ticket systems such as NHJ Trouble Ticket System, Remedy (or similar system) and documentation required within the system.
  • Knowledge of and experience with Windows 11.  Knowledge shall include all current versions of Windows and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the Government.
  • Understands and has experience with e-mail, encryption and voice Apple iOS, Android and Blackberry device applications.
  • Ability to maintain an accurate database of hardware and accessories with the communications skills to keep the COR aware of needs and requirements of the program.
  • Knowledge of and experience with software packages including the Microsoft Office bundle and Adobe, present versions and shall stay abreast of future releases as they come available.
  • Understanding of network essentials, troubleshooting network and cable connectivity using Fluke equipment.
  • Knowledge and experience with the installation and troubleshooting IP cameras.
  • Certifications and education:  Current Security+ CE (enrolled in CEP) Certification.
  • Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program.

What You Bring:

  • Two (2) years of experience with the following:
  • Basic troubleshooting of mobile computing devices to include, but not be limited to: Tablet PCs, Notebook PCs, Blackberry devices, Android devices, Apple devices.
  • Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs.
  • Experience using remote support tools such as Dameware or Hyena.
  • SECRET Security clearance and Comp Tia Security + are a must have for consideration.

Requirements:

Must have a current Security+ CE (enrolled in CEP) certification, prior to accepting employment with the Naval Hospital Jacksonville.

Vista Defense Technologies, LLC (VDT) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement. 

VDT is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638. 

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About BRS

Sourced by ZipRecruiter

Industry

Office supplies and stationery stores

Company size

1 - 10 Employees

Headquarters location

Brentwood, TN, US

Year founded

2001

Social media

Twitter

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