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Help Desk Manager Jobs in Tyler, TX (NOW HIRING)

Tixy Services LLC

Desk Side Support

Tyler, TX · On-site

$18.75 - $25.50/hr

Desk Side Support - Job Summary Provide on-site technical support to end users by resolving desktop ... Time management and prioritization * Ability to work independently and as part of a team

Comfort Inn and Suites

Be Seen First

Front Desk Agent

Tyler, TX · On-site

$10 - $12/hr

Whether managing multi-line phone systems or coordinating office operations, your proactive ... Your dedication will help foster a welcoming environment where every visitor feels valued! Job ...

Comfort Inn and Suites

Be Seen First

Front Desk Agent

Tyler, TX · On-site

$10 - $12/hr

Whether managing multi-line phone systems or coordinating office operations, your proactive ... Your dedication will help foster a welcoming environment where every visitor feels valued! Job ...

Excel Fitness

Sub- Front Desk

Tyler, TX · On-site

$15 - $20/hr

Must maintain reasonable communication with club management and reply within 24 hours to accept or ... Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ...

The Stanley Auto Group

Sales Manager

Gilmer, TX · On-site

$80 - $130/hr

Responsibilities * Desk and structure deals to maximize front-end and back-end gross profit ... Help manage and price inventory with store leadership. * Train, motivate, and support the sales ...

City of Tyler

IT Specialist II (Part-Time)

Tyler, TX · On-site

$26.50/hr

The IT Specialist II will work closely with the HelpDesk Manager in supporting IT hardware, ... Desk), including but not limited to city supported applications, hardware, peripherals, email ...

Planet Fitness

Front Desk Team Member

Kilgore, TX · On-site

$10/hr

... situations >Helping facilitate a clean and sanitized gym environment >Motivating others While ... Problem solving > Time management > Learning to work both independently and with a team ...

Crunch Fitness

Assistant General Manager

Tyler, TX · On-site

... desk oversight. * Club runs smoothly with 100% policy/procedure compliance, crisp facility ... Communication is clear, direct, and focused on helping the team move forward confidently. You bring ...

SafeSplash

Swim School Manager

Tyler, TX · On-site

Manage customer service at the front desk and retail counter * Perform swim instruction, as ... We are invested in helping you be the best you can be in and out of the water! This franchise is ...

Ross Stores

Store Manager

Tyler, TX · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ... housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise ...

New

Ross Stores, Inc

Store Manager

Tyler, TX · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ... housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise ...

New

Ross

Store Manager

Tyler, TX · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ... housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise ...

New

Ross Stores

Store Manager

Tyler, TX · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all Store Associates in, and ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

New

SISL Global

Desktop Support Specialist

Tyler, TX · On-site

Support mobile device setup and management for sales or field teams. * Set up and deploy IT ... Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice. Preferred ...

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Help Desk Manager information

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$79K

$117.3K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Tyler, TX is $78,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

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Cities near Tyler, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Tyler, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $68,861 per year, or $33.1 per hour.

Desk Side Support

Tixy Services LLC

Tyler, TX • On-site

$18.75 - $25.50/hr

Other

Re-posted yesterday

Job description

Desk Side Support – Job DescriptionJob Summary

Provide on-site technical support to end users by resolving desktop, laptop, printer, and peripheral issues. Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals.
  • Diagnose and resolve hardware and software issues for end users.
  • Install, configure, and troubleshoot Windows operating systems and standard business applications.
  • Perform desktop and laptop setup, deployment, relocation, and replacement.
  • Install and configure monitors, docking stations, keyboards, mice, and other peripherals.
  • Support Microsoft Office applications, Outlook, and Teams.
  • Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connectivity.
  • Coordinate hardware repairs and warranty replacements with vendors.
  • Perform break-fix support and routine maintenance of end-user devices.
  • Image and deploy new systems following organizational standards.
  • Maintain and update IT asset inventory and equipment records.
  • Log, track, and resolve incidents and service requests using the organization''s IT ticketing system.
  • Escalate unresolved issues to appropriate support teams when required.
  • Provide support for meeting room and video conferencing equipment.
  • Follow IT policies, security standards, and service-level agreements (SLAs).
Required Skills
  • Strong knowledge of Windows 10/11.
  • Experience supporting desktop and laptop hardware.
  • Knowledge of Microsoft Office 365 applications.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
  • Experience with desktop imaging and software installation.
  • Familiarity with IT ticketing systems.
  • Excellent troubleshooting, communication, and customer service skills.
Qualifications
  • Diploma or Bachelor''s degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience in Desk Side Support or Desktop Support.
Key Competencies
  • Customer-focused approach
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Time management and prioritization
  • Ability to work independently and as part of a team

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