It Helpdesk Associate Jobs in Tyler, TX (NOW HIRING)

Salary: $26.50 Hourly
Location : 212 N. Bonner Ave., Tyler, TX 75702, TX
Job Type: Regular Full-time
Job Number: 995277
Department: Information Technology
Opening Date: 08/19/2026
Purpose Of Position
The Information Technology Specialist II is focused on delivering high-quality IT services to customers in accordance with the department's mission of delivering innovation through excellent customer service. The IT Specialist II will work closely with the HelpDesk Manager in supporting IT hardware, software, and technology projects critical to the operations of the City's diverse business units. Provide support for City-Wide information technology infrastructure, server, and personal computing applications.
Essential Functions

• Active Directory Operations and Group Policy
• End-User/ Client Network Troubleshooting
• PC Hardware and Software Troubleshooting
• End-User Application Installation, Patching, and Operations
• Server Application-Level Administration and Operations
• AS/400 Applications
• Enterprise Applications Support
• Printer troubleshooting
• Use of the ServiceDesk Plus ticketing system
• Tablet PC, Server, and Desktop Application Support for End-Users
• PC Imaging and Deployment
• System Center Configuration Manager
• VOIP Device Deployment
• Microsoft Exchange Operations
• Remote Client Support (i.e., VPN, Virtual Desktop, 2FA, etc.)
• Wireless communications
• Computer and network security practices
• Mobile Device Management
• Provide technical support to other cities partnered with the City of Tyler IT department.

OTHER JOB FUNCTIONS:

• Provide software assistance and support through direct and indirect interaction with clients.
• Providing expertise and support to internal departments, external partners, and clients
• Integrate individual software solutions to higher level systems as appropriate or when needed.
• Develop new applications and scripts to enhance Information Technology and other City of Tyler departmental operations, processes, and workflows.
• Work with technology vendors as needed to resolve system / hardware issues.
• Communicate with end-users to understand their specific requirements and needs.
• Maintain and improve tools used for system analysis
• Performs other related duties as assigned.

SKILLS, KNOWLEDGE AND ABILITIES:

• Provide technical support to all levels of staff in response to requests received by the Information Technology Support Line (Help Desk), including but not limited to city supported applications, hardware, peripherals, email, telecommunications, and Internet/Intranet issues.
• Basic technical aspects of server and desktop operating systems.
• Virtual desktop administration.
• Database administration familiarity with Microsoft SQL, MySQL, and IBM DB2 servers.
• Knowledge of basic networking including routing, switching, wireless, and VoIP technologies.
• Microsoft Windows desktop image standards, deployment methods, and supporting tools and technologies (anti-virus, profile management, user experience monitoring, performance troubleshooting, etc.)
• Computer networks, servers, Windows desktops, relational database management systems, and enterprise software applications (web based, cloud based, and server based).
• Fluency with Microsoft Windows operating systems and office productivity software.
• Collaborate and communicate with non-technical staff, system stakeholders, and managers.
• Ability to work under pressure and coordinate tasks to address technical or civil emergencies.
• Present complex concepts to audiences of different levels of technical sophistication.
• Read and understand complex technical manuals, business documents, policies and procedures, and system documentation.
• Ability to write clear, accurate, timely documentation.
• Collaborate with third party business analysts and developers to produce software designs that most effectively integrate with existing enterprise software.
• The ability, initiative, and accountability to execute broad assignments requiring minimal direction.
• Capability to frequently transition between sitting or kneeling, standing, and moving between offices, desks, cubicles, and other City of Tyler campus locations.
• Ability to lift and maneuverer equipment of 25 pounds or more.
• Ability to work in a variety of temperate conditions including cold and hot weather extremes and / or office spaces.
• "24/7" availability to field and addresses the concerns of Information Technology department infrastructure systems, personnel, and City of Tyler clients.

Minimum Qualifications
Education and Experience: Associate's degree in Computer Science or related technical field is required, plus at least one (1) year of relevant experience. May consider a combination of relevant experience and education in lieu of an Associate's degree. Must be willing to work a rotating on-call schedule and overtime as required on nights and weekends. Must possess a valid class "C" driver's license with a clear driving record.
City Of Tyler Policy
It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person's ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.
The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate's Degree, and eight years of relevant experience will be considered in place of a Bachelor's Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.
The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.
No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor's release and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.
The City of Tyler believes in putting people first. We are passionate, proactive, and purposeful in our mission to serve our community and make a positive difference in the lives of our neighbors.
The City of Tyler offers the following benefits:

• Full range of benefits including Health/Teledoc, Dental, Vision, Disability, and $10K of Life Insurance at no cost to the employee
• 2:1 match in our TMRS Retirement Plan
• 11 paid holidays
• Generous paid time off
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Supplemental life insurance
• Short Term Disability
• Award-winning Infants at Work Program
• Employee Assistance Program
• Tuition reimbursement
• Ongoing professional development

We are proud to provide you and your family with valuable and significant benefits at affordable rates. Any full-time employee regularly scheduled to work 40 hours or more per week or any part-time employee with a work schedule of 30 hours or more per week is eligible to enroll for insurance coverage.
01
In the questions that follow, you will be asked for information about your education and work history. Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Please be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will deem your application "incomplete", so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate box below.

• Yes
• No

02
Do you possess an Associate's Degree in Computer Science or a related technical field, plus at least one (1) years of relevant experience?*May consider a combination of relevant experience and education in lieu of an Associate's Degree.

• Yes
• No

03
If answered "Yes" to the previous question, please provide details on how and where you obtained the experience and the total number of years of experience.
04
Do you possess a valid class "C" driver's license with a clear driving record and able to provide proof within 30 days of hire?

• Yes
• No

05
Are you willing to work rotating on-call schedule and overtime as required on nights and weekends?

• Yes
• No

Required Question