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It Helpdesk Associate Jobs in Houston, TX (NOW HIRING)

Foxconn Assembly LLC

IT Support Technician (IB3)

Houston, TX · On-site

$20.50 - $28.25/hr

IT Helpdesk technician (IB3) Location: Houston, TX 77064 Business Unit: CESBG Job Classification ... Associate's degree in information technology, Computer Science, or a related field, or equivalent ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Enchanted Rock Management LLC

IT Manager

Houston, TX

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Own the IT helpdesk function, including ticketing workflows, SLAs, knowledge base management, and continuous process improvement. * Serve as the primary escalation point for complex technical issues ...

Alpaca

IT Operations Specialist

Houston, TX · On-site +1

We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

City of Deer Park

Part-Time IT Clerk

Deer Park, TX

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space * Work closely with senior leadership on ...

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It Helpdesk Associate information

See Houston, TX salary details

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How much do it helpdesk associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for it helpdesk associate in Houston, TX is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.93 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Houston, TX?

The most popular types of It Helpdesk jobs in Houston, TX are:

What are popular job titles related to It Helpdesk Associate jobs in Houston, TX?

For It Helpdesk Associate jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Houston, TX look for?

The top searched job categories for It Helpdesk Associate jobs in Houston, TX are:

What cities near Houston, TX are hiring for It Helpdesk Associate jobs?

Cities near Houston, TX with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,638 per year, or $20.5 per hour.

IT Helpdesk Technician

Prime Communications

Sugar Land, TX • On-site

Full-time

Re-posted 27 days ago

Prime Communications rating

5.9

Company rating: 5.9 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

21st of 30 rated technology retailers

Job description

Position Overview
We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues.
Key Responsibilities
  • Provide first-level technical support via phone, email, and ticketing systems
  • Troubleshoot and resolve issues related to:
  • PCs, printers, and peripheral devices
  • iPads and mobile devices
  • Payment terminals (Link 2500, Lane 7000)
  • Perform network troubleshooting including:
  • Wi-Fi connectivity
  • Routers and switches
  • ISP-related issues
  • Support store technologies including:
  • Security camera systems
  • IP-based safe locks
  • Smart thermostats
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
  • Escalate complex technical issues to senior IT staff or external vendors when necessary
  • Assist with new store setups, device provisioning, and technology rollouts
  • Collaborate with team members to ensure timely issue resolution and excellent customer support
  • Maintain professionalism and strong communication while handling high-volume support requests

Requirements
Required Skills & Qualifications
  • Basic knowledge of:
  • Computers and operating systems
  • Mobile devices and peripherals
  • Networking fundamentals
  • Strong problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work efficiently in a fast-paced, high-volume support environment
  • Team-oriented mindset with a willingness to learn and grow
  • Strong attention to detail and organizational skills

Preferred Qualifications
  • Previous helpdesk, call center, or customer service experience
  • Exposure to retail or multi-location IT support environments
  • Familiarity with ticketing systems and remote support tools
  • Understanding of basic networking concepts and hardware troubleshooting

Position Overview
We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues.
Key Responsibilities
  • Provide first-level technical support via phone, email, and ticketing systems
  • Troubleshoot and resolve issues related to:
  • PCs, printers, and peripheral devices
  • iPads and mobile devices
  • Payment terminals (Link 2500, Lane 7000)
  • Perform network troubleshooting including:
  • Wi-Fi connectivity
  • Routers and switches
  • ISP-related issues
  • Support store technologies including:
  • Security camera systems
  • IP-based safe locks
  • Smart thermostats
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
  • Escalate complex technical issues to senior IT staff or external vendors when necessary
  • Assist with new store setups, device provisioning, and technology rollouts
  • Collaborate with team members to ensure timely issue resolution and excellent customer support
  • Maintain professionalism and strong communication while handling high-volume support requests

Requirements
Required Skills & Qualifications
  • Basic knowledge of:
  • Computers and operating systems
  • Mobile devices and peripherals
  • Networking fundamentals
  • Strong problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work efficiently in a fast-paced, high-volume support environment
  • Team-oriented mindset with a willingness to learn and grow
  • Strong attention to detail and organizational skills

Preferred Qualifications
  • Previous helpdesk, call center, or customer service experience
  • Exposure to retail or multi-location IT support environments
  • Familiarity with ticketing systems and remote support tools
  • Understanding of basic networking concepts and hardware troubleshooting

What Prime Communications employees say

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Hours and flexibility

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