1

It Helpdesk Associate Jobs in Houston, TX (NOW HIRING)

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of ... Associate's degree in Computer Science/MIS or equivalent experience preferred. * Prior experience ...

IT Administrator

Houston, TX · On-site

$60 - $80/hr

Report and help investigate potential security incidents. * Work with the IT Operations Manager and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Report and help investigate potential security incidents. * Work with the IT Operations Manager and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Report and help investigate potential security incidents. * Work with the IT Operations Manager and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Report and help investigate potential security incidents. * Work with the IT Operations Manager and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

... helping maintain strong client relationships. The ideal candidate is a credible, well-rounded ... Associates. · Certifications such as CISSP, PMP, ITIL, Microsoft, Cisco, or Azure are a plus. · ...

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Manage, coach, and mentor IT team of on-site client employees responsible for helpdesk support ... Experience working with or for HIPAA Covered Entities or Business Associates. * Certifications such ...

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of ... What You'll Do The Associate IT Support Specialist will help with the following: Onsite Success ...

IT Manager

Houston, TX · On-site

$85K - $104K/yr

IT Manager Join APS APS is seeking an experienced and hands-on IT Manager to lead our Information ... associates. We work to maintain the highest standards of care and service for our patients ...

IT Manager

Houston, TX · On-site

$90K - $111K/yr

IT Manager Join APS APS is seeking an experienced and hands-on IT Manager to lead our Information ... associates. We work to maintain the highest standards of care and service for our patients ...

IT Manager

Houston, TX · On-site

$85K - $104K/yr

IT Manager Join APS APS is seeking an experienced and hands-on IT Manager to lead our Information ... associates. We work to maintain the highest standards of care and service for our patients ...

Monitor system performance, availability, reliability, and security and help identify and resolve ... Associate's degree in IT, Computer Science, Network Administration, or related field required ...

Monitor system performance, availability, reliability, and security and help identify and resolve ... Associate's degree in IT, Computer Science, Network Administration, or related field required ...

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

IT Manager

Houston, TX

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

Showing results 21-40

It Helpdesk Associate information

See Houston, TX salary details

$13

$20

$31

How much do it helpdesk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it helpdesk associate in Houston, TX is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.93 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Houston, TX?

The most popular types of It Helpdesk jobs in Houston, TX are:

What are popular job titles related to It Helpdesk Associate jobs in Houston, TX?

For It Helpdesk Associate jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Houston, TX look for?

The top searched job categories for It Helpdesk Associate jobs in Houston, TX are:

What cities near Houston, TX are hiring for It Helpdesk Associate jobs?

Cities near Houston, TX with the most It Helpdesk Associate job openings:

Infographic showing various It Helpdesk Associate job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,638 per year, or $20.5 per hour.

Associate IT/OT Consultant

Arc Technologies Group

Houston, TX • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement

Posted 27 days ago


Job description

Job Title:Associate IT/OT Consultant - Life Sciences

Location: Wichita, KS
Job Type: Full-Time
Experience Level: 1-8+ Years
Job Summary: We are seeking an experienced, motivated, and detail-oriented Associate IT/OT (ICS) Consultant to join our on-site team in Wichita, specializing in applying their critical analysis and strategic Information Technology (IT) and Operational Technology (OT) skills. The ideal candidate will have a formal understanding of enterprise class IT/OT systems and technology and a keen interest in technology in the life sciences industry, including pharmaceuticals, biotechnology, and healthcare.

At Arc Technologies Group, we have a passion for learning and problem-solving. We take those passions, along with our Cybersecurity-First approach, with us to every single client, every single day. We are looking for people with both technical aptitude and the ability to think critically and analyze not just the technology but the people and the processes that surround it as well. This role will help our clients to secure, develop, integrate, and use their IT and OT systems to their maximum potential, as well as to develop long-term strategies and competitive advantages. You’ll be solving technical problems and providing best-in-class solutions to our clients and users to maximize the value of technology in their business.

If you consider yourself a motivated and ambitious individual, this will be the job for you.

Arc Technologies Group serves companies from growth startups to the Fortune 50 within Life Sciences and Healthcare.

Key Responsibilities:
  • Work on-site at ATG offices or Client offices or facilities on a daily basis
    • This may involve a commute of up to 70 miles for extended periods of time
  • Understand client requirements, business objectives & processes, in addition to their technology and systems
  • Leverage your sales mindset to deepen customer relationships, help transform services into comprehensive solutions, and collaborate with the sales team to align goals with outcomes
  • Identify expansion opportunities to drive growth and ensure customer satisfaction through innovative IT/OT strategies
  • Provide strategic advice on using technology to achieve goals using an understanding of the business logic behind the technology strategy
  • Design, implement and maintain IT/OT systems, virtualization platforms, and networks ensuring the right architecture and functionality
  • Oversee or support the implementation of IT/OT solutions tailored to the life sciences sector, including but not limited to laboratory information management systems (LIMS), manufacturing execution systems (MES), manufacturing/filling lines, and enterprise resource planning (ERP) systems.
  • Produce or maintain accurate and up-to-date documentation for all IT and OT systems, including user manuals, SOPs, and validation protocols – this will be a documentation heavy role
  • Support new technology implementation and provide assistance with technical issues, strategic direction, and financial analysis of projects/initiatives
  • Perform critical analysis of existing “People, Process, and Technology” state of clients
  • Manage IT/OT initiatives and collaborate with client staff
  • Perform analysis of the architecture and infrastructure of Enterprise IT and OT Industrial Control Systems (SCADA / DCS / DMS/ IIoT) systems or networks
  • Design and implement cybersecurity solutions for Industrial Control Systems
  • Develop IC S/OT Security Frameworks, based on industry best practices as well as international and applicable national standards
  • Understand and develop SDLC and technical validation documentation and execute testing where appropriate
  • Assist in the integration of IT and OT systems to ensure seamless data flow and operational efficiency
  • Implement and manage security controls to protect IT and OT systems from cyber threats
  • Provide cybersecurity training and awareness programs for clients
  • Provide technical support and troubleshooting for IT and OT systems, ensuring minimal downtime and optimal performance
  • Assist in the management and analysis of data generated from IT and OT systems to support decision-making processes
  • Ensure that all IT and OT systems comply with industry regulations and standards, including cGxP, FDA (21 CFR), Annex 11, and ISO
  • Work collaboratively with cross-functional teams, including R&D, quality assurance, and manufacturing, to deliver IT/OT solutions that meet business needs
Minimum Qualifications:
  • Bachelor’s (BSc/BA) degree in Information Technology, Computer Science, Engineering, or a related field. MSc/MBA in business will be a plus
  • 1-8 years of experience in IT Consulting (internal or external), preferably within the life sciences industry
  • Knowledge of enterprise IT systems, including systems such as Active Directory, IAM, ERP, and others
  • Operational Technology foundational knowledge, including but not limited to experience with IIoT, PLCs, HMIs, SCADAs, etc.
  • Familiarity with enterprise IT and OT cybersecurity architecture and/or frameworks
  • Have the ability to troubleshoot hardware, software, and network problems & to think critically to analyze and remediate root causes
  • Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment
  • Employees will be expected to commute up to 70 miles each way per day to various client sites if working at a long-term client facility. This is not a remote position
  • Employees must provide their own means of reliable transportation
  • BYOD is expected, employees will be required to use a cell phone for work purposes including the installation of work communication tools such as MS Teams or Outlook
  • Must be authorized to work in the United States.
  • Candidates must be authorized to be employed in the U.S. by any employer.
    • U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
  • Must be available to work on-site in Wichita, KS during standard business hours (roughly 8am-5pm, Monday-Friday).
    • This position is not remote; reliable daily transportation to our Wichita office is required.

Requires routine sitting, standing, walking, listening and talking

Acute mental and visual attention at all times

Ability to handle multiple projects while managing frequent interruptions

Requires moderate lifting or moving up to 100 pounds (lbs)

Experience with the follow items/areas are a plus but not required:
  • cGxP
  • 21 CFR Part 11/Annex 11
  • HIPAA
  • ITIL Framework
  • Familiarity with programming languages (e.g., Python, SQL), AI/ML, database management, and orchestration/automation technologies
  • 401K
  • Short-term/Long-term disability
  • Medical/Dental/Vision may be available
  • Opportunities for professional development and career advancement
  • Collaborative & high-performance work environment

Arc Technologies Group employees are paid on an hourly basis; this is not a salaried position.

Arc Technologies Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. ATG also complies with all applicable national, state, and local laws governing nondiscrimination in employment, as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.

ATG is an E-Verify employer. This position requires permanent work authorization in the United States.

Explore practical insights that cut through the noise and help you make smarter technology decisions.

#J-18808-Ljbffr