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The District (DM) is responsible for overseeing retail locations and supervising Retail Store Managers of Prime Communications ("Prime" or "Company"). These responsibilities include driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives and applying Company policies in their district. The DM is ultimately responsible for ensuring the highest level of customer service throughout their stores by constantly improving the capability of their team. A DM is a role model, leader, solves problems, makes informed decisions and leads the workforce wisely in order to achieve maximum results. The DM must demonstrate strong leadership skills and develop, implement and manage programs and processes at the highest level.
Sales
* Demonstrate to store personnel how to achieve and exceed sales targets.
* Assist with keeping district up to date on industry, AT&T and Company changes.
* Coordinate sales promotion activities while overseeing preparation of merchandise placement and displays.
* Help solve problems that affect the stores' service, efficiency, and productivity.
* Conducts one-on-one monthly performance reviews with all employees to identify training and development needs.
* Ensure sales performance accountability within district through coaching, development, and documentation.
Operations
* Communicate Company promotions, operational changes and overall goals with district team.
* Coach team on day-to-day procedures and role accountabilities.
* Complete monthly inventory counts with Store Managers to ensure inventory compliance at each location.
* Review accurate and timely completion of all operational checklists done by district personnel.
* Assist Loss Prevention Department with any potential discrepancies, as needed.
* Remain aware and current on all performance markers within the district.
* Monitor schedules and check for proper scheduling level to meet customer service and sales goals.
Personnel Management
* Perform required audits to oversee compliance of district personnel with established Company policies and standards, such as safekeeping of Company assets, personnel practices, security, sales and record-keeping procedures.
* Drive sales performance; meeting individual, store and district sales goals through coaching, training, continually developing a sales team, monitoring and reviewing sales team progress.
* Assist in the recruitment and hiring of qualified Retail Store Managers, Assistant Store Managers, and Retail Sales Consultants to meet the district's needs.
* Make and administer necessary disciplinary decisions in conjunction with Human Resources.
* Conduct orientation with all new hires including I9 verification.
* Coordinate new store openings and/or closing of existing locations.
Communications & Public Relations
* Serve as a representative of AT&T and the Company.
* Maintain an open line of communication with all district personnel, leadership, and Service Center.
* Report potential problems and offer solutions to perceived shortcomings in any Prime Communications system, practice or policy.
* Have and communicate a sense of pride in the Company.
* Actively promote the Company and AT&T outside of the workplace for the purpose of driving sales.
* Safeguard codes, passwords, and proprietary Company assets.
Other Duties and Responsibilities
* Contribute to a respectful and professional work environment.
* Follow the intent and the letter of Company policies and procedures as outlined in the Handbook and/or communicated by Prime Communications management.
* Remain abreast of all changes within the wireless industry.
* Maintain an energetic and positive "Do it Now" attitude.
* Perform other work-related tasks, as assigned by management.
* Ensure proper implementation of Primer values, goals, and aspirations within the district to foster an optimum culture of positivity.
* Ability to work a full-time schedule including nights, weekends, and holidays; including addressing any Loss Prevention escalations around the clock.
* Strong interpersonal, communication, organization and follow-through skills.
* Ability to travel at least 75% of the time.
* Ability to develop and train work force, build relationships, and utilize skills of workforce most appropriately.
* Ability to maintain a fair, consistent set of standards as they apply to workforce.
* Ability to adjust priorities and manage time wisely in a fast-paced environment.
* Ability to maintain records and documentation pertaining to work force.
* Computer proficiency in Microsoft Office.
* Ability to conduct research and analyze information gathered.
* Strong overall knowledge of the technology, telecommunications or electronics industry.
* Strong leadership and people management skills.
* Good decision-making skills, problem-solving skills.
Experience and Education
* Bachelor's degree or an equivalent preferred.
* 5+ years of sales/general management experience.
* Previous successful personal sales and customer service background.
Working Conditions
* Ability to lift up to 10 pounds.
* Ability to bend, squat and stretch for purposes of inventory and stocking.
* Requirement to stand for long periods of time when conducting store visits in order to provide the best customer service (unless accommodations are required/requested for an employee under the ADA).