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Tech Support Jobs in Tyler, TX (NOW HIRING)

Sky Ranches, Inc.

IT Support Specialist

Van, TX · On-site

Support company Windows and Apple workstations by maintaining and troubleshooting company computers ... Associate degree in computer technology. * Bachelor's degree preferred. EXPERIENCE * Minimum of 4 ...

Sky Ranches Inc

IT Support Specialist

Van, TX · On-site

Support company Windows and Apple workstations by maintaining and troubleshooting company computers ... Work with Director of IS and Analytics to explore and implement new technologies. * Be available ...

Cavender's

IT Director, Retail Technology

Tyler, TX · On-site

Own all technology supporting retail store operations including Point of Sale (POS), payment terminals, back-office systems, inventory management, receiving, fulfillment, and store productivity ...

Cavender's

IT Director, Retail Technology

Tyler, TX

Own all technology supporting retail store operations including Point of Sale (POS), payment terminals, back-office systems, inventory management, receiving, fulfillment, and store productivity ...

SISL Global

Desktop Support Specialist

Tyler, TX · On-site

Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. * Assist with IT support in warehouse/distribution environments, including support for ...

New

City of Tyler

IT Specialist II (Part-Time)

Tyler, TX

$26.50/hr

Provide support for City-Wide information technology infrastructure, server, and personal computing applications. Essential Functions Active Directory Operations and Group Policy End-User/ Client ...

City of Tyler, TX

IT Specialist II (Part-Time)

Tyler, TX · On-site

$26.50/hr

Provide support for City-Wide information technology infrastructure, server, and personal computing applications. Essential Functions * Active Directory Operations and Group Policy * End-User/ Client ...

Tixy Services LLC

Desktop Support Engineer

Tyler, TX · On-site

Maintain IT asset inventory and lifecycle management. * Coordinate with infrastructure, network ... Provide white-glove customer support while meeting defined SLAs. Required Qualifications * Bachelor ...

Walmart

Independent Optometrist - Walmart

Mineola, TX · On-site

Administrative and/or Opt-Tech support services (if state allows) Minimum Qualifications for a lease agreement: * Doctor of Optometry (OD) from an accredited optometry school * Valid state optometry ...

Walmart

Independent Optometrist - Walmart

Tyler, TX · On-site

Administrative and/or Opt-Tech support services (if state allows) Minimum Qualifications for a lease agreement: * Doctor of Optometry (OD) from an accredited optometry school * Valid state optometry ...

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Tech Support information

See Tyler, TX salary details

$25.4K

$41K

$62.2K

How much do tech support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for tech support in Tyler, TX is $40,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $44,300.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

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The most popular types of Tech Support jobs in Tyler, TX are:

What are popular job titles related to Tech Support jobs in Tyler, TX?

For Tech Support jobs in Tyler, TX, the most frequently searched job titles are:

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The top searched job categories for Tech Support jobs in Tyler, TX are:

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Cities near Tyler, TX with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Tyler, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,973 per year, or $19.7 per hour.

IT Support Specialist

Van, TX • On-site

Sky Ranches, Inc.
Religious Organizations • 51 - 200 employees
Learn more about Sky Ranches, Inc.external

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

Responsive recruiter
Benefits:
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ The IS Analyst II is primarily responsible for the implementation, support, and maintenance of end user computer systems, associated software, and peripherals in a networked environment. This position plays an important role in backing up the Director of IS and Analytics and is fully familiar with the processes, equipment and systems employed at Sky Ranch.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Support company Windows and Apple workstations by maintaining and troubleshooting company computers, printers, peripherals, and other communication systems. This includes hardware and software problems, networking issues, manufacturer issued patches and fixes, peripheral installation and support, and telephones, cell phones, etc.
  • Respond in timely fashion to help requests and tickets (phone, email, camp radio, etc.). Keep users informed during the troubleshooting process and work with users to improve their computing environment.
  • Support Sky Ranch Local Area Network in six sites to ensure it is "up" and functioning.
  • Support Sky Ranch Point to Point Network in five sites to ensure it is "up" and functioning.
  • Manage O365, Teams (including Phones), SharePoint file stores and administer users via Microsoft Entra.
  • Liaise with Managed Security Provider to proactively manage Sky Ranch Information Services Security posture and firewall
  • Lead general networking problems and projects with emphasis on streamlining and automating support processes.
  • Administer usernames, passwords, and mail accounts. (O365)
  • Conduct preventative maintenance on all computers, repairing/replacing computer parts as necessary
  • Manage applications
  • Track and maintain hardware inventory
  • Work with vendors and contractors to accomplish various projects
  • Work with Director of IS and Analytics to explore and implement new technologies.
  • Be available outside of standard hours to troubleshoot issues on a limited, rotation basis.
  • During summer season, the 5-day work week will shift to Sunday - Thursday or Tuesday-Saturday for IS employees to ensure 7 day coverage.

OTHER DUTIES AND RESPONSIBILITIES
  • Provide technical support as needed.
  • Maintain compliance with Sky Ranch's employee policies and procedures.
  • Maintain compliance with all state and federal laws and regulatory requirements.
  • Perform other duties as directed.

QUALIFICATIONS:
EDUCATION
  • Associate degree in computer technology.
  • Bachelor's degree preferred.

EXPERIENCE
  • Minimum of 4 years of work experience in Information Technology.

KNOWLEDGE
  • In-depth understanding in the field of information technology.
  • Excellent working knowledge of Microsoft Office and Microsoft Operating Systems is required. Cloud Experience - Sky Ranch is a Cloud Only organization and an understanding of the Entra environment is necessary.
  • Excellent Networking knowledge and troubleshooting experience.
  • Desirable - Experience with MS Intune, SharePoint, Teams, including telephones.
  • Desirable - Experience with macOS, iOS and IpadOS devices and JAMF MDM
  • Desirable - Experience with Unifi and Ubiquiti networking solutions

SKILLS AND ABILITIES
  • Excellent interpersonal skills, customer focus and relationship building skills.
  • Ability to investigate and analyze information and draw conclusions.
  • Ability to exercise independent thinking and initiative.
  • Ability to deal with complex situations or issues and make effective, timely and appropriate decisions.
  • Excellent organizational skills: ability to multi-task and manage a variety of tasks.
  • Ability to maintain confidentiality.
  • Ability to communicate the vision and values of Sky Ranch to both internal and external customers.

EXTERNAL CONTACTS
  • Guests, vendors, and service providers.

EQUIPMENT AND PROPERTY
  • All computer equipment (servers, laptops, computers, mobile devices, networking, point to point radios, etc.).

PHYSICAL DEMANDS
  • Ability to use up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently to move objects.
  • Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.
  • Requires some physical agility, including but not limited to bending for items below or reaching for items above the individual; crawling under desks; stooping, and climbing step stools or ladder.

WORK ENVIRONMENT
  • Works indoors in normal office environment majority of the time.
  • Ability to travel to various geographic locations, including travel by car, and some overnight stays including weekends.

OTHER
Commitment to Christian principles and teachings both professionally and personally. Must be able to fully support Sky Ranch's Doctrinal Statement. An active membership in a church whose spiritual beliefs are aligned with Sky Ranch's Doctrinal Statement.
Commitment to Sky Ranch's Vision, Mission, Values (Who We A.R.E.) and Principles (WOW, Stewardship, and Excellence) demonstrated in daily behavior.
Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.
Possess personal spiritual discipline that models a proactive approach toward personal, spiritual, and relational health.
Sky Ranch is a year-round recreational camp ministry, with locations in Texas, Colorado, and Oklahoma. Our mission is to lead youth and families to know and follow Christ. For over 70 years, we've created experiences in engaging camp environments, helping parents and leaders inspire, challenge, and encourage. Come join us!

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