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Tech Support Jobs (NOW HIRING)

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Beyond IT Support is an MSP committed to delivering top-notch IT support and solutions to local businesses. They are looking for a skilled Bench Technician to diagnose, repair, and refurbish IT ...

Btisolutions

Tech Support

Rockville, MD · On-site

$22 - $30/hr

Tech Support Position Summary: The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business ...

Bioharmonic Techniologies

Tech Support

Beverly Hills, CA · On-site

$43K - $53K/yr

Based in the heart of Beverly Hills, our team is constantly pushing the boundaries of what is possible in the tech space, and we are looking for a reliable Tech Support specialist to keep our systems ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Basic Functions: * IT Support relating to technical issues involving Microsoft's core business applications and operating systems. * Onsite and Help Desk user support, this position involves some ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some support is remote, onsite visits are essential when hands-on troubleshooting is required.

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

LogiX-Guru

Tech Support

Harrisburg, PA · On-site

$37K - $46K/yr

This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users. Client seeks someone ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD

$16 - $21.25/hr

Title: Tech Support Assistant ~ Special Education Position Type: Full-time Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day ...

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Information Technology Support Technician Benefits * Front Loaded PTO * Tuition Assistance * Medical, Dental, Vision * 401(k) - with Employer Contribution South College - We are one of the nation ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA

$20.50 - $28.25/hr

Description Information Technology Support Technician Benefits * Front Loaded PTO * Tuition Assistance * Medical, Dental, Vision * 401(k) - with Employer Contribution South College - We are one of ...

Roomi Group Corp

TECH SUPPORT

Houston, TX · On-site

$14 - $16/hr

CompTIA A+ (Preferred) * 1 year Tech Support Experience (Preferred) * Fantastic installation, diagnostic, upgrade, and restoration abilities. * Excellent vertical and lateral thinking. * Superb time ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and ...

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Tech Support information

See salary details

$27K

$43.5K

$66K

How much do tech support jobs pay per year?

As of Aug 10, 2026, the average yearly pay for tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What cities are hiring for Tech Support jobs? Cities with the most Tech Support job openings:
What are the most commonly searched types of Tech Support jobs? The most popular types of Tech Support jobs are:
What states have the most Tech Support jobs? States with the most job openings for Tech Support jobs include:
What job categories do people searching Tech Support jobs look for? The top searched job categories for Tech Support jobs are:
Tech Support jobs near you
Infographic showing various Tech Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

IT Support Technician Level 2

Beyond IT Support

Lilburn, GA • On-site

$19.75 - $27.25/hr

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Beyond IT Support is an MSP committed to delivering top-notch IT support and solutions to local businesses. They are looking for a skilled Bench Technician to diagnose, repair, and refurbish IT equipment while maintaining detailed records and managing workspace inventory.
Responsibilities:
• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
• Manage incoming deliveries and inventory
• Improve customer service, perception, and satisfaction
• Fast turnaround of Customer Requests
• Ability to multi-task
• Ability to work in a team and communicate effectively
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests that require engineer level support, following ticket to resolution
• Responsible for entering all time and expenses in ConnectWise as they occur
• Enter all work as service tickets in ConnectWise
• Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University
Qualifications:
Required:
• 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A Plus Certification
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
• Detail-oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast-paced environment
• A good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of your work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues.
• Travel to client’s locations as needed (Must have reliable transportation)
Preferred:
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
Company:
Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut, New York and Texas. Founded in 2003, the company is headquartered in Norwalk, USA, with a team of 11-50 employees. The company is currently Early Stage.

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