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Tech Support Jobs (NOW HIRING)

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

CFS

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

Vedder Price

Technology Support Specialist

Chicago, IL · On-site

$60K - $70K/yr

The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder software, hardware, and technology platforms. This role provides assistance to firm ...

CFS

IT Support Specialist

Grand Rapids, MI · On-site

$50K - $55K/yr

Position: IT Support Specialist Location: Grand Rapids, MI (Hybrid) Salary: $50,000-55,000 Benefits: Comprehensive health coverage, 401(k) with match, PTO, and additional employee benefits. About the ...

Room & Board

IT Support Manager

Golden Valley, MN · On-site

$120K/yr

Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our Technology Support (Help Desk) and Desktop Engineering teams under a unified vision for end-user ...

Young Systems Corporation

Be Seen First

IT Support Engineer

Cerritos, CA · On-site

$18 - $20/hr

Job Title: IT Support Engineer Location: Cerritos, CA, USA Job Type: Full-Time Are you passionate about technology and even more passionate about helping people? We're seeking an experienced ...

Room & Board

IT Support Manager

Golden Valley, MN

Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our Technology Support (Help Desk) and Desktop Engineering teams under a unified vision for end-user ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar ...

ENS Security

Tech Support

Rowland Heights, CA · On-site

$37K - $46K/yr

As a Technical Support Agent, you play a vital role in the branch's daily operation. We are seeking a responsible, patient, and energetic technical problem solver. Must be capable of working on-site ...

AGS LLC

IT Support Manager

Las Vegas, NV

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end‑user technology experience. You will lead ...

AGS LLC

IT Support Manager

Las Vegas, NV

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end‑user technology experience. You will lead ...

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All JobsTech Support Jobs

Tech Support information

See salary details

$27K

$43.5K

$66K

How much do tech support jobs pay per year?

As of Jul 21, 2026, the average yearly pay for tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What cities are hiring for Tech Support jobs? Cities with the most Tech Support job openings:
What are the most commonly searched types of Tech Support jobs? The most popular types of Tech Support jobs are:
What states have the most Tech Support jobs? States with the most job openings for Tech Support jobs include:
What job categories do people searching Tech Support jobs look for? The top searched job categories for Tech Support jobs are:
Tech Support jobs near you
Infographic showing various Tech Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
IT Support Tech

IT Support Tech

System One

Washington, DC • On-site

$28.54/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite – onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required)

Overview Leave placeholder text here for recruiter to input

Responsibilities

  • Provide second-level technical support for end users across hardware, software, peripheral, and connectivity issues.
  • Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints.
  • Deliver support during assigned call-in and walk-in service desk coverage windows, and restore user productivity through timely diagnosis and resolution.
  • Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation.
  • Maintain ticket lifecycle ownership from assignment through closure in accordance with SLA targets.
  • Coordinate with internal support teams and external support groups to ensure timely reassignment and resolution of escalated work.
  • Capture clear resolution notes and trend indicators to support service quality reporting and process improvement.
  • Perform workstation imaging, provisioning, and deployment for new and replacement devices.
  • Configure and support peripherals and enterprise-standard software packages for SEC users.
  • Validate endpoint readiness, including required configurations and secure connectivity to SEC services.
  • Assist with hardware refresh, device swaps, and asset lifecycle activities consistent with contract procedures.
  • Assist with user training and provide guidance on best practices for SEC IT systems and tools.
  • Contribute to support documentation and reusable troubleshooting steps for faster issue resolution.
  • Partner with senior technicians and engineering teams to identify recurring issues and recommend process improvements.
  • Participate in continuous service improvement activities aligned with operational and customer experience goals.
Requirements
  • Ability to obtain and maintain SEC Public Trust (or higher if required).
  • Bachelor's degree.
  • Minimum 4 years of IT support experience in a service desk or desk-side environment.
  • Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications.
  • Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
  • Windows and macOS endpoint troubleshooting and support
  • Hardware diagnostics and peripheral support (laptops, desktops, monitors, printers, docking stations)
  • ServiceNow or comparable ticketing/ITSM platform usage
  • ITIL-aligned incident and request management practices
  • Workstation imaging, deployment, and enterprise software configuration

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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