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Tech Support Jobs in Boston, MA (NOW HIRING)

Homans Associates

IT Support Specialist

Wilmington, MA · On-site

$22 - $26/hr

IT Support Specialist Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation: $22.00-$26.00/hour Position Overview Homans Associates (HA) is a subsidiary of the ...

Naveris, Inc.

IT Support Specialist

Waltham, MA · On-site

Naveris, a precision oncology diagnostics company, is looking for an IT Support Specialist to join their team in Waltham, MA. The role involves providing hands-on technical support for employees ...

Naveris

IT Support Specialist

Waltham, MA · On-site

$75K - $90K/yr

Opportunity Naveris is seeking a IT Support Specialist to provide hands-on technical support for employees in our Waltham office. This entry-level role is ideal for an individual looking to grow ...

QUANTERIX CORP

IT Support Specialist

Billerica, MA · On-site

$65K - $75K/yr

IT Support Specialist Billerica, MA Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its vision is ...

Quanterix

IT Support Specialist

Billerica, MA

$65K - $75K/yr

IT Support Specialist Billerica, MA Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its vision is ...

Hamilton Storage

IT Support Specialist

Franklin, MA · On-site

The IT Support Specialist will provide technical assistance and support to end users regarding applications, computers, and peripherals, while also collaborating with the Swiss IT team and supporting ...

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Showing results 1-20

All JobsTech Support JobsTech Support Jobs in Boston, MA

Tech Support information

See Boston, MA salary details

$29.3K

$47.2K

$71.7K

How much do tech support jobs pay per year?

As of Jul 16, 2026, the average yearly pay for tech support in Boston, MA is $47,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $51,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Boston, MA? The most popular types of Tech Support jobs in Boston, MA are:
What are popular job titles related to Tech Support jobs in Boston, MA? For Tech Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Boston, MA look for? The top searched job categories for Tech Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Tech Support jobs? Cities near Boston, MA with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,237 per year, or $22.7 per hour.

Technology Support Analyst

Skadden Arps Slate Meagher and Flom LLP

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Boston office (onsite). The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.
This role is an onsite position, Monday - Friday, 8:00 AM - 4:00 PM
Responsibilities
  • Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Provides application support for both local installations and Citrix-based applications.
  • Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
  • Provides assistance and advice on technology allowance purchases for attorneys.
  • Provides support, troubleshooting and repairs for laptops and desktops.
  • Assists with remote site access.
  • Assists with Firm's audio visual set up requirements.
  • Assists with off-site technology set ups as required.
  • Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
  • Supports all personnel adds, moves and changes.
  • Services, documents and provides loaner equipment in accordance with Firm policies.
  • Maintains accurate inventory records.
  • Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
  • Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
  • Helps to maintain Firm policies and procedures in relation to computer technology.
  • Provides basic induction training on technology systems, mobile device usage and basic software usage.
  • Provides software training based upon modules created by the global training department.
  • Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
  • Provides a consistent and high level of customer service.
  • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
  • Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
  • Manages Firm resources responsibly.
  • Complies with and understands Firm operation, policies and procedures.
  • Performs other related duties as assigned.

Qualifications
  • Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
  • Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
  • Ability to maintain continuous concentration, alertness and attention to detail
  • Basic understanding of hardware and software used for building security systems
  • Strong customer service skills
  • Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Ability to handle multiple projects and shifting priorities
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • Flexibility to travel
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience
  • High School diploma or equivalent
  • Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and software

Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you
achieve wellness in all areas of your life.
  • Competitive salaries and year-end discretionary bonuses.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • In-classroom, remote, and on-demand learning and professional development opportunities.
  • Robust well-being classes and programs.
  • Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
$80,000 - $90,000
EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
In accordance with the Transparency in Coverage Rule,
click here to review machine-readable files made available by UnitedHealthcare:
Transparency in Coverage

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