Tech Support Jobs - What Are They and How to Get One

By ZipRecruiter Marketplace Research Team

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individual users with computer problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking problems to identify faults with software or hardware. Tech support agents often assist people by telephone or email, but some visit problem sites in-person to resolve customer issues. Senior positions in this career involve managing other tech support agents. In some cases, technical support jobs can go up to a director level, particularly with technology-focused companies that need to provide support to a large group of users.