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Entry Level Tech Support Jobs in Boston, MA (NOW HIRING)

Naveris

IT Support Specialist

Waltham, MA · On-site

$75K - $90K/yr

This entry-level role is ideal for an individual looking to grow their career in information ... The successful candidate will support day-to-day IT operations, troubleshoot hardware and software ...

Quantiphi, Inc.

Intern - IT & Facilities Support

Boston, MA

$16.25 - $21.75/hr

Role: Intern - IT & Facility Support Experience Level: 1-2 years of experience (Internship or entry-level experience welcome) Work Location: Marlborough, MA, USA Role Overview: We are looking for a ...

Quantiphi, Inc.

Intern - IT & Facilities Support

Boston, MA · On-site

$16.25 - $21.75/hr

Role: Intern - IT & Facility Support Experience Level: 1-2 years of experience (Internship or entry-level experience welcome) Work Location: Marlborough, MA, USA Role Overview: We are looking for a ...

PathAI

IT Service Desk Specialist

Boston, MA · On-site

... remote support while gaining exposure to a broad range of IT systems and tools. This is an entry-level role designed for someone who wants to grow their skills in a fast-paced, high-impact ...

Tufts Medical Center

Surgical Technologist

Boston, MA · On-site

An entry-level role typically requiring little to no prior knowledge or experience and requiring ... Tech Program. 3. 0-Less than 12 Months of healthcare experience. 4. Basic Life Support (BLS ...

Tufts Medical Center

Surgical Technologist

Boston, MA · On-site

An entry-level role typically requiring little to no prior knowledge or experience and requiring ... Tech Program. 3. 0-Less than 12 Months of healthcare experience. 4. Basic Life Support (BLS ...

Frontrunner Bus

Technician - entry level

Billerica, MA · On-site

$22 - $25/hr

Support senior technicians with troubleshooting and repairs as needed. * Maintain a clean ... Machines & technologies you'll use: * Variable Frequency Drives (VFD) * Programmable Logic ...

Tufts Medicine

Surgical Technologist II

Boston, MA · On-site

An entry-level role typically requiring little to no prior knowledge or experience and requiring ... Tech Program. 3. 0-Less than 12 Months of healthcare experience. 4. Basic Life Support (BLS ...

Varsity Tutors

CompTIA A+ Tutor

Newton, MA · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Lowell, MA · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Somerville, MA · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Boston, MA

Entry Level Tech Support information

See Boston, MA salary details

$29.3K

$47.2K

$71.7K

How much do entry level tech support jobs pay per year?

As of Jul 17, 2026, the average yearly pay for entry level tech support in Boston, MA is $47,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $51,100.00 per year, depending on experience, location, and employer.

What is the easiest entry-level tech job?

An entry-level tech support role is often considered one of the easiest tech jobs to start with, as it typically requires basic computer skills, customer service abilities, and troubleshooting knowledge. These positions often involve assisting users with common technical issues and may require certifications like CompTIA A+ to improve job prospects.

What are the key skills and qualifications needed to thrive as an Entry Level Tech Support professional, and why are they important?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances of securing an entry-level position without prior work experience.

What jobs pay 4000 a week without a degree?

Entry-level tech support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs in technology or other fields often require certifications, technical knowledge, or experience beyond entry level. Generally, earning such high weekly wages without a degree is uncommon and may involve freelance work, sales, or specialized trades.

What jobs pay $700 a day?

Entry level tech support roles typically do not pay $700 a day; such high daily rates are more common in specialized IT consulting, freelance tech support, or contract positions requiring advanced skills and certifications. Most entry level positions offer hourly wages that amount to significantly less than $700 daily, but experienced contractors or those working in high-demand environments may reach higher earnings through overtime or project-based work.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What are entry level tech support jobs?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What are the most commonly searched types of Tech Support jobs in Boston, MA? The most popular types of Tech Support jobs in Boston, MA are:
What are popular job titles related to Entry Level Tech Support jobs in Boston, MA? For Entry Level Tech Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Tech Support jobs in Boston, MA look for? The top searched job categories for Entry Level Tech Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Entry Level Tech Support jobs? Cities near Boston, MA with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Boston, MA as of July 2026, with employment types broken down into 2% Internship, 2% As Needed, 74% Full Time, and 22% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $47,237 per year, or $22.7 per hour.
IT Support Specialist

IT Support Specialist

Naveris

Waltham, MA • On-site

$75K - $90K/yr

Full-time

Posted 29 days ago

Job description

About Us
Would you like to be part of a fast-growing team that believes no one should have to succumb to viral-mediated cancers? Naveris, a commercial stage, precision oncology diagnostics company with facilities in Boston, MA and Durham, NC, is looking for a IT Support Specialist team member to help us advance our mission of developing and delivering novel diagnostics that transform cancer detection and improve patient outcomes. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by thousands of physicians and institutions across the U.S.
Opportunity
Naveris is seeking a IT Support Specialist to provide hands-on technical support for employees in our Waltham office. This entry-level role is ideal for an individual looking to grow their career in information technology while gaining exposure to a fast-paced biotechnology environment. The successful candidate will support day-to-day IT operations, troubleshoot hardware and software issues, assist with onboarding and device setup, and help maintain a secure and efficient technology environment for all users.
Job Responsibilities
End User Support
  • Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
  • Respond to employee IT requests and troubleshoot hardware, software, connectivity, and account access issues.
  • Escalate complex technical problems to senior IT staff when appropriate.
  • Document support activities, resolutions, and procedures within the ticketing system.

Hardware and Software Administration
  • Configure, deploy, maintain, and inventory company-issued hardware and equipment.
  • Assist with software installations, updates, patches, and license management.
  • Support conference room technology, audio/video systems, and office productivity tools.

User Account and Access Management
  • Assist with employee onboarding and offboarding processes, including account provisioning and device setup.
  • Support password resets, multi-factor authentication, and access requests.
  • Help maintain user permissions and adherence to security policies.

Infrastructure and Security Support
  • Assist with monitoring and maintaining network, endpoint, and cloud-based systems.
  • Support cybersecurity initiatives, device compliance efforts, and security awareness activities.
  • Identify and report potential security concerns and operational risks.

IT Operations and Continuous Improvement
  • Maintain accurate IT asset records and documentation.
  • Participate in technology projects, upgrades, and office IT initiatives.
  • Recommend process improvements that enhance user experience and operational efficiency.

Requirements
  • 2-3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and common business applications.
  • Basic understanding of networking concepts, hardware troubleshooting, and endpoint management.
  • Strong customer service orientation with excellent communication and interpersonal skills.
  • Ability to prioritize tasks, manage multiple requests, and work effectively in a team environment.
  • Interest in learning new technologies and advancing within an IT organization.
  • Experience supporting users in healthcare, diagnostics, biotechnology, or regulated environments is a plus.

Compliance Responsibilities
Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.
Why Naveris?
In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more!
Naveris is an Equal Opportunity Employer
Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range : $75,000 - $90,000

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