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Level 1 Help Desk Support Jobs in Boston, MA (NOW HIRING)

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

Helping support "One Label" project to launch a universal label and asset tracking Additional tasks ... Level Job Type & Location This is a Contract position based out of Norwell, MA. Pay and Benefits ...

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

Helping support "One Label" project to launch a universal label and asset tracking Additional tasks ... Level Job Type & Location This is a Contract position based out of Norwell, MA. Pay and Benefits ...

Fintech

Help Desk Support

Beverly, MA

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering ... For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering ... For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

We support clients in healthcare, finance, legal, and professional services - keeping their ... * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

... support professionals in a fast-paced IT environment. This role is responsible for overseeing daily help desk operations, ensuring service level agreements (SLAs) are met, coaching and mentoring ...

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

$26.50 - $35/hr

... technical support, assisting with installation, maintenance and troubleshooting of personal ... High school diploma or general education degree (GED); or one to three months related experience ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

... help desk support directly to Vinfen end users and to critical internal IT functions. Your work ... Flexible Spending Reimbursement Accounts (Health and Dependent care) * $500 -- $1,000+ Employee ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk ... Provide level 2 technical support to employees and affiliated providers via phone, email, and in ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

Provide level 2 technical support to employees and affiliated providers via phone, email, and in ... a help desk or IT support role * Ability to lift up to 50 pounds unassisted * Valid driver ...

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How much do level 1 help desk support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for level 1 help desk support in Boston, MA is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.05 per hour, depending on experience, location, and employer.

What is a Level 1 Help Desk Support?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in Level 1 Help Desk Support?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

Is help desk support a good entry-level IT job?

Help desk support is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical skills. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Boston, MA?

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Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in Boston, MA as of August 2026, with employment types broken down into 57% Full Time, 6% Temporary, and 37% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,102 per year, or $22.6 per hour.

Help Desk Support Specialist

Boston, MA • On-site

Motion Recruitment Partners, LLC
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Motion Recruitment Partners, LLCexternal

Other

Posted 24 days ago

Job description

A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week.
This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their enterprise IT experience, work with modern workplace technologies, and make an immediate impact within a collaborative team.
Contract Duration: 6 months with opportunity of extension or conversion
Required Skills & Experience
  • 2 + years of experience providing level 1 & 2 Help Desk Support, or IT Support
  • Strong experience with Microsoft 365 administration
  • Experience with Microsoft Entra ID and Intune
  • Strong troubleshooting skills across:
    • Windows desktop/laptops
    • Hardware and software issues
    • User access and account management
    • Microsoft applications
  • Experience supporting enterprise users in an onsite environment
  • Strong communication and customer service skills

Desired Skills & Experience
  • Experience troubleshooting and supporting zoom
  • Familiarity with AI tools such as Claude
  • Experience documenting processes and improving support workflow

What You Will Be Doing
Tech Breakdown
  • 40% Microsoft applications
  • 30% End User Support
  • 20% Zoom and iOS Device Support
  • 10 % Documentation
Daily Responsibilities
  • 65% Hands On
  • 35% Collaboration

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