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Internship Tech Support Jobs in Boston, MA (NOW HIRING)

Naveris

IT Support Specialist

Waltham, MA · On-site

$75K - $90K/yr

Requirements * 2-3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered. * Associate's or Bachelor's degree in ...

Quantiphi, Inc.

Intern - IT & Facilities Support

Boston, MA · On-site

$16.25 - $21.75/hr

Role: Intern - IT & Facility Support Experience Level: 1-2 years of experience (Internship or entry-level experience welcome) Work Location: Marlborough, MA, USA Role Overview: We are looking for a ...

Quantiphi, Inc.

Intern - IT & Facilities Support

Boston, MA

$16.25 - $21.75/hr

Role: Intern - IT & Facility Support Experience Level: 1-2 years of experience (Internship or entry-level experience welcome) Work Location: Marlborough, MA, USA Role Overview: We are looking for a ...

The Russian School of Math

Summer Internship

Newton, MA

$16.50 - $19.75/hr

RSM's summer internship program provides hands-on experience, mentorship and professional ... Educational Program Support * Software Engineering * Information Technology * Data Analytics

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Internship Tech Support information

See Boston, MA salary details

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How much do internship tech support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for internship tech support in Boston, MA is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Tech Support, and why are they important?

To thrive as an Internship Tech Support, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by coursework in IT or computer science. Familiarity with ticketing systems like Jira or ServiceNow, as well as knowledge of operating systems such as Windows and macOS, is typically expected. Strong communication, patience, and problem-solving skills help interns assist users effectively and learn from real-world challenges. These skills and qualities are essential for efficiently resolving technical issues and providing reliable support to end users.

What types of technical issues will I typically handle as an Internship Tech Support, and how is support usually structured within the team?

As an Internship Tech Support, you can expect to address a variety of issues such as software troubleshooting, hardware malfunctions, network connectivity problems, and assisting with user account setups. Support teams are often structured in tiers, so you'll likely collaborate with more experienced techs for complex problems while handling common requests independently. This environment is collaborative and fast-paced, providing valuable exposure to different technologies and real-world client communication. You'll also have opportunities to learn from senior staff and potentially take on more responsibilities as you gain experience.

What is the difference between Internship Tech Support vs Help Desk Technician?

AspectInternship Tech SupportHelp Desk Technician
CredentialsTypically pursuing or recent graduate, no formal certification requiredOften requires basic certifications like CompTIA A+
Work EnvironmentEntry-level, training-focused, often in corporate or IT service settingsCustomer-facing, troubleshooting hardware/software issues in various industries
ResponsibilitiesAssisting with basic tech support, learning company systemsResolving user issues, maintaining support tickets, providing technical assistance

Internship Tech Support roles are designed for beginners gaining experience, often without formal certifications, and focus on learning. Help Desk Technicians handle more complex support tasks, usually requiring some certifications and experience. Both roles are vital in IT support but differ mainly in experience level and responsibilities.

What are Internship Tech Support roles?

Internship Tech Support roles are entry-level positions designed for students or recent graduates, where individuals provide technical assistance and support to users within an organization. Interns typically help troubleshoot hardware and software problems, assist with setting up computer systems, and respond to user inquiries. These roles offer hands-on experience in IT support, exposure to workplace technologies, and an opportunity to develop problem-solving and communication skills. The internship can serve as a stepping stone to full-time tech support or IT careers.
What are the most commonly searched types of Tech Support jobs in Boston, MA? The most popular types of Tech Support jobs in Boston, MA are:
Internship Tech Support jobs near you
Infographic showing various Internship Tech Support job openings in Boston, MA as of July 2026, with employment types broken down into 18% Internship, 53% Full Time, and 29% Part Time. Highlights an 88% In-person, and 12% Hybrid job distribution, with an average salary of $37,875 per year, or $18.2 per hour.
IT Support Specialist

IT Support Specialist

Naveris

Waltham, MA • On-site

$75K - $90K/yr

Full-time

Posted 11 days ago

Job description

About Us
Would you like to be part of a fast-growing team that believes no one should have to succumb to viral-mediated cancers? Naveris, a commercial stage, precision oncology diagnostics company with facilities in Boston, MA and Durham, NC, is looking for a IT Support Specialist team member to help us advance our mission of developing and delivering novel diagnostics that transform cancer detection and improve patient outcomes. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by thousands of physicians and institutions across the U.S.
Opportunity
Naveris is seeking a IT Support Specialist to provide hands-on technical support for employees in our Waltham office. This entry-level role is ideal for an individual looking to grow their career in information technology while gaining exposure to a fast-paced biotechnology environment. The successful candidate will support day-to-day IT operations, troubleshoot hardware and software issues, assist with onboarding and device setup, and help maintain a secure and efficient technology environment for all users.
Job Responsibilities
End User Support
  • Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
  • Respond to employee IT requests and troubleshoot hardware, software, connectivity, and account access issues.
  • Escalate complex technical problems to senior IT staff when appropriate.
  • Document support activities, resolutions, and procedures within the ticketing system.

Hardware and Software Administration
  • Configure, deploy, maintain, and inventory company-issued hardware and equipment.
  • Assist with software installations, updates, patches, and license management.
  • Support conference room technology, audio/video systems, and office productivity tools.

User Account and Access Management
  • Assist with employee onboarding and offboarding processes, including account provisioning and device setup.
  • Support password resets, multi-factor authentication, and access requests.
  • Help maintain user permissions and adherence to security policies.

Infrastructure and Security Support
  • Assist with monitoring and maintaining network, endpoint, and cloud-based systems.
  • Support cybersecurity initiatives, device compliance efforts, and security awareness activities.
  • Identify and report potential security concerns and operational risks.

IT Operations and Continuous Improvement
  • Maintain accurate IT asset records and documentation.
  • Participate in technology projects, upgrades, and office IT initiatives.
  • Recommend process improvements that enhance user experience and operational efficiency.

Requirements
  • 2-3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and common business applications.
  • Basic understanding of networking concepts, hardware troubleshooting, and endpoint management.
  • Strong customer service orientation with excellent communication and interpersonal skills.
  • Ability to prioritize tasks, manage multiple requests, and work effectively in a team environment.
  • Interest in learning new technologies and advancing within an IT organization.
  • Experience supporting users in healthcare, diagnostics, biotechnology, or regulated environments is a plus.

Compliance Responsibilities
Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.
Why Naveris?
In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more!
Naveris is an Equal Opportunity Employer
Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range : $75,000 - $90,000

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