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Tech Support Jobs in Worcester, MA (NOW HIRING)

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson ...

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility forsupport of the end user desktop computing environment at Emerson ...

VulcanForms

IT Support Technician

Devens, MA · On-site

$24 - $32.75/hr

Job Purpose VulcanForms is seeking an experienced IT Support Technician with a strong background in delivering exceptional IT service and end-user support. The ideal candidate has experience ...

Berkshire Bank

IT Support Technician

Worcester, MA · On-site

$20.50 - $32.12/hr

Division: Technology Department: IT-Service Mgmt & Ops Reports to: VP, IT Manager Status: Non ... Prepares and maintains Support Desk documentation and procedures. 15% * Configures and manages PC ...

HealthDrive

IT Support Specialist II

Framingham, MA · Hybrid

$26.44 - $36.05/hr

About the Position The IT Support Specialist II is a senior individual contributor on HealthDrive's IT support team, responsible for second-line resolution across the full support portfolio: clinical ...

New

Applause

IT Support Engineer I

Framingham, MA

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

Applause

IT Support Engineer I

Framingham, MA · On-site

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

U.S. Navy

IT Support Specialist

Waltham, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

East Douglas, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsTech Support JobsTech Support Jobs in Worcester, MA

Tech Support information

See Worcester, MA salary details

$26.9K

$43.4K

$65.9K

How much do tech support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for tech support in Worcester, MA is $43,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Worcester, MA? The most popular types of Tech Support jobs in Worcester, MA are:
What are popular job titles related to Tech Support jobs in Worcester, MA? For Tech Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Worcester, MA look for? The top searched job categories for Tech Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Tech Support jobs? Cities near Worcester, MA with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,386 per year, or $20.9 per hour.

IT Support Specialist

Motion Recruitment Partners, LLC

Marlborough, MA • On-site

Other

Posted 9 days ago

Job description

Our client, a leading biotechnology company, is urgently looking for an IT Support Specialist to join their team in Marlborough, Massachusetts!
***This role is beginning as a 12-month contract, paid weekly with potential to extend/convert. Candidates must be able to come onsite in Marlborough, MA***
Responsibilities
  • The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.
  • Work as part of a team of skilled professionals that together deliver an excellent customer experience.
  • Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
  • Provides on-site support to end-users on a variety of issues.
  • Managing and troubleshooting Windows OS / Server environments
  • Managing, troubleshooting, and deploying printers
  • Identifying and troubleshooting networking issues
  • Using ticketing software and IT support tools

Qualifications
  • Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
  • Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
  • Ability to analyze and assess customers' service request and provide prompt technical solutions.
  • Knowledge in firewalls and networking (Switches/Routers) - will have access to get additional support if needed
  • Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
  • Customer service skills and trouble-shooting skills.
  • Need experience with all equipment attached to the desktop; printers; some experience with switches and routers - can call for additional support
  • Printers - Xerox
  • Microsoft Suite; initial troubleshooting and can escalate.
  • MAC support - would be a plus

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Apply