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Remote Tech Support Jobs in Worcester, MA (NOW HIRING)

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... leading-edge technology, while continuing to work in the hospitality business. CORE ... remote maintenance projects tasks for customers information systems * Assist with new customers go ...

ICON Medical Network

Radiology Physician

Clinton, MA · Remote

$346K - $433K/yr

Remote Diagnostic Radiology * Level 1 Trauma Experience * Target Reads: 7-9 wRVU per Hour * Multiple radiologists reading from the same worklists and IT support * Shifts: Flexible 7 or 8 hour shifts ...

Accounting Fly

Remote Tax Manager

Stafford, CT · Remote

$150K - $170K/yr

Support: Technology stipend, continuing education, and CPA support. * Flexibility: Permanently 100% remote with an advisory-first structure and no timesheets. Why This Opportunity is Different We are ...

micro1 AI

Senior Counsel - Remote

Worcester, MA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ...

micro1 AI

Legal Content Reviewer - Remote

Worcester, MA · Remote

$140 - $350/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... technology-driven context. Scope of Work * Conduct comprehensive legal analysis on a variety of US ...

Talkiatry

Psychiatrist (Remote)

Worcester, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Talkiatry

Psychiatrist (Remote)

Putnam, CT · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Talkiatry

Psychiatrist (Remote)

Newton, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Talkiatry

Psychiatrist (Remote)

Worcester, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Talkiatry

Psychiatrist (Remote)

Putnam, CT · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Worcester, MA

Remote Tech Support information

See Worcester, MA salary details

$26.9K

$43.4K

$65.9K

How much do remote tech support jobs pay per year?

As of Aug 4, 2026, the average yearly pay for remote tech support in Worcester, MA is $43,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs
What job categories do people searching Remote Tech Support jobs in Worcester, MA look for? The top searched job categories for Remote Tech Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Tech Support jobs? Cities near Worcester, MA with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Worcester, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,386 per year, or $20.9 per hour.

Service & Support Technician

FoodTec Solutions

Needham, MA • Remote

$22 - $30.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 22 hours ago

Job description

Salary: DOE

Service & Support Technician


Department: Professional Services

Classification: Non-Exempt

Reports to: Professional Services Manager

Job Posting Date: 11/08/2024


OVERVIEW:

FoodTec Solutions is a premier point-of-sale solution provider in the restaurant and food chain industry. FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators to manage all aspects of their business from customer, ordering and delivery management, marketing, and sales management reporting.

FoodTec Solutions is growing and looking for a talented and motivated individual to join our Professional Services Department as a full time Service Analyst. This position is ideal for an organized individual who can work independently and develop within a rapidly growing, fast-paced company. If you are considering a career change from restaurant operations, this is an excellent opportunity to apply your skills, work with leading-edge technology, while continuing to work in the hospitality business.

CORE RESPONSIBILITIES:

The Professional Services team supports new and existing FoodTec customers with on-boarding new customers, continuous training of application functions, and assists customers with managing other key features of FoodTecs point-of-sale system. As a member of the Professional Services Team, you will be responsible for:


  • Day-to-day contact with new and existing FoodTec customers

  • Communicate with customers through phone calls and e-mails

  • Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers information systems

  • Assist with new customers go-live support

  • Work with new customers on the initial and continuous training of new and existing features and functions of the FoodTec system

  • Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies

  • Manage the discovery process for implementing the menu, and menu user interface

  • Work closely with the department manager and other team members to schedule, and manage work in a timely manner

  • Work with new and existing customers to set proper expectations for project scope and deliverables

  • Work on special projects as assigned by manager from time to time



REQUIREMENTS:


  • 1-3 years in restaurant management or operations (POS Experience)

  • Experience developing and implementing a restaurant menu

  • Project management experience (1 year)

  • HTML knowledge

  • Photoshop experience (preferred)

  • Bachelors degree in hospitality or technology (preferred)

  • Experience in training restaurant staff (a plus)

  • Proficient in Microsoft Excel, Word and PowerPoint

COMPREHENSIVE BENEFITS PACKAGE:

Competitive Pay

Excellent Medical & Dental Insurance

Paid Vacation/Holidays

401k plan, with Company contributions through Profit Sharing Plan

Short Term Disability

Tuition Reimbursement

JOB TYPE:

Full-time

Monday to Friday (9am 6pm)

In person (Needham, MA)

Remote

Please submit your resume and cover letter highlighting your qualifications for this position.