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Remote Tech Support Jobs in Worcester, MA (NOW HIRING)

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... leading-edge technology, while continuing to work in the hospitality business. CORE ... remote maintenance projects tasks for customers information systems * Assist with new customers go ...

Accounting Fly

Remote Tax Manager

Stafford, CT · Remote

$150K - $170K/yr

Support: Technology stipend, continuing education, and CPA support. * Flexibility: Permanently 100% remote with an advisory-first structure and no timesheets. Why This Opportunity is Different We are ...

Talkiatry

Psychiatrist (Remote)

Worcester, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Talkiatry

Psychiatrist (Remote)

Worcester, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Maximus

Analyst - IT Service Management

Worcester, MA · Remote

This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ... supporting Incident, Problem, and Change Management, and other established ITSM functions in ...

Maximus

IT Project Manager

Babson Park, MA · Remote

$107K - $127K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

Maximus

IT Project Manager

Worcester, MA · Remote

$98K - $116K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

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All JobsRemote Tech Support JobsRemote Tech Support Jobs in Worcester, MA

Remote Tech Support information

See Worcester, MA salary details

$26.9K

$43.4K

$65.9K

How much do remote tech support jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote tech support in Worcester, MA is $43,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in Worcester, MA? For Remote Tech Support jobs in Worcester, MA, the most frequently searched job titles are:
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What cities near Worcester, MA are hiring for Remote Tech Support jobs? Cities near Worcester, MA with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Worcester, MA as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $43,386 per year, or $20.9 per hour.
Service & Support Technician

Service & Support Technician

FoodTec Solutions

Needham, MA • Remote

$22 - $30.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted yesterday

Job description

Salary: DOE

Service & Support Technician


Department: Professional Services

Classification: Non-Exempt

Reports to: Professional Services Manager

Job Posting Date: 11/08/2024


OVERVIEW:

FoodTec Solutions is a premier point-of-sale solution provider in the restaurant and food chain industry. FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators to manage all aspects of their business from customer, ordering and delivery management, marketing, and sales management reporting.

FoodTec Solutions is growing and looking for a talented and motivated individual to join our Professional Services Department as a full time Service Analyst. This position is ideal for an organized individual who can work independently and develop within a rapidly growing, fast-paced company. If you are considering a career change from restaurant operations, this is an excellent opportunity to apply your skills, work with leading-edge technology, while continuing to work in the hospitality business.

CORE RESPONSIBILITIES:

The Professional Services team supports new and existing FoodTec customers with on-boarding new customers, continuous training of application functions, and assists customers with managing other key features of FoodTecs point-of-sale system. As a member of the Professional Services Team, you will be responsible for:


  • Day-to-day contact with new and existing FoodTec customers

  • Communicate with customers through phone calls and e-mails

  • Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers information systems

  • Assist with new customers go-live support

  • Work with new customers on the initial and continuous training of new and existing features and functions of the FoodTec system

  • Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies

  • Manage the discovery process for implementing the menu, and menu user interface

  • Work closely with the department manager and other team members to schedule, and manage work in a timely manner

  • Work with new and existing customers to set proper expectations for project scope and deliverables

  • Work on special projects as assigned by manager from time to time



REQUIREMENTS:


  • 1-3 years in restaurant management or operations (POS Experience)

  • Experience developing and implementing a restaurant menu

  • Project management experience (1 year)

  • HTML knowledge

  • Photoshop experience (preferred)

  • Bachelors degree in hospitality or technology (preferred)

  • Experience in training restaurant staff (a plus)

  • Proficient in Microsoft Excel, Word and PowerPoint

COMPREHENSIVE BENEFITS PACKAGE:

Competitive Pay

Excellent Medical & Dental Insurance

Paid Vacation/Holidays

401k plan, with Company contributions through Profit Sharing Plan

Short Term Disability

Tuition Reimbursement

JOB TYPE:

Full-time

Monday to Friday (9am 6pm)

In person (Needham, MA)

Remote

Please submit your resume and cover letter highlighting your qualifications for this position.