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Tech Support Jobs in Somerville, MA (NOW HIRING)

Skadden, Arps...LLP

Technology Support Analyst

Boston, MA · On-site

$80 - $100/hr

The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio‑visual ...

MIT Human Resources

IT Support Specialist

Cambridge, MA · On-site

INFORMATION TECHNOLOGY (IT) SUPPORT SPECIALIST , Laboratory for Nuclear Science , provides direct desktop and end-user technology support for the two LNS facilities in Cambridge and Middleton and is ...

Revel Staffing

IT Support Supervisor

Boston, MA · On-site

$60 - $80/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands‑on ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Ironhorse Funding LLC.

IT Support Specialist

Beverly, MA · On-site

$60 - $80/hr

We have an immediate need for a IT Specialist to join our team located in Beverly, MA. You will support the titling needs for the organization for Motorcycle, Powersports, RV and Marine assets. This ...

Berklee

Tech Support

Boston, MA

$16.97/hr

Provides audio/visual equipment support for learning and rehearsal spaces on-campus. Essential Duties and Responsibilities: * Provide on-call classroom support related to musical equipment for ...

Berklee College of Music

Tech Support

Boston, MA · On-site

$16.97/hr

Provides audio/visual equipment support for learning and rehearsal spaces on-campus. Essential Duties and Responsibilities: * Provide on-call classroom support related to musical equipment for ...

Ironhorse Funding LLC

IT Support Specialist

Middleton, MA · On-site

$26 - $37/hr

Your Impact As an onsite IT Support Specialist in Beverly, MA, you'll sharpen your craft by keeping our team productive in a regulated consumer finance environment. You'll be the steady first line of ...

Nadia Care

IT Support Specialist

Boston, MA · On-site

We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information ...

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All JobsTech Support JobsTech Support Jobs in Somerville, MA

Tech Support information

See Somerville, MA salary details

$29.5K

$47.4K

$72K

How much do tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for tech support in Somerville, MA is $47,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $51,300.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What job categories do people searching Tech Support jobs in Somerville, MA look for?

The top searched job categories for Tech Support jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Tech Support jobs?

Cities near Somerville, MA with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,449 per year, or $22.8 per hour.

Information Technology Support Specialist

Vinebrook Technology

Waltham, MA • On-site

$20 - $35/hr

Other

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Field issues and requests escalated by customer IT personnel, end-users, and monitoring tools.

  • Support and troubleshoot end-user devices, enterprise AV infrastructure, and corporate applications.

  • Use ticket systems to provide status updates, prioritize tasks, and ensure resolution in accordance with SLAs.

Job description

Overview:

One of our customers is hiring a full-time IT Support Specialist who will work onsite in Waltham, MA five days per week with a team of IT specialists to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, enterprise audio-visual (AV) infrastructure, and corporate applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.


Rate:

  • Experience based: $20.00 - $35.00 per hour


Shift Schedule:

  • 8:30 am - 5:00 pm EST
  • Monday to Friday
  • On-site five days per week in Waltham, MA (required)


Qualifications, Education and Training:

  • MS Intune: 2 years (Required)
  • MS Entra / Active Directory: 2 years (Required)
  • Windows & macOS: 2 years + (Required)
  • Slack / Teams / Collaboration Tools: 2 years (Required)
  • Microsoft 365: 2 years (Required)
  • Hands-on AV / Meeting Room Support: 2 years (Required)
  • Zoom: 2 years (Required)
  • CompTIA A+, Network+, Security+ (Preferred)
  • Kanji / JAMF: 2 years + (Preferred)
  • Microsoft MTA (Preferred)
  • Google IT Support Professional (Preferred)
  • Associate’s degree (Preferred)


Experience:

  • 2-3 years in a technical support role
  • Hands-on experience deploying, maintaining, and troubleshooting corporate AV systems and conference room environments
  • Experience providing customer support
  • Experience in 24x7x365 Managed Services preferred
  • On-site IT Service Experience preferred
  • Experience using ITSM and Monitoring toolsets


Operations:

  • Triage tickets per specified severity levels.
  • Refer / escalate customer issues to the appropriate level of support, as needed.
  • Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
  • Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
  • Perform account management services – User Account creates/disables/terminations/name changes, etc.
  • Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
  • Supporting end-users by diagnosing and resolving computer hardware, network, application, and conference room AV / collaboration hardware issues.
  • Assist with cross-training of other team members, as needed.
  • Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
  • Perform other tasks as assigned by management.


Skills:

Technical IT Skills:

  • Operating Systems: Windows, macOS, and Linux setup and troubleshooting.
  • Networking: TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
  • Helpdesk Tools: Jira, ServiceNow, or Zendesk for ticket management.
  • Access Control: Active Directory or Azure AD for user accounts, user creation, and password resets.


Audio-Visual (AV) Skills:

  • Hardware: Projectors, smart displays, microphones, speakers, and displays.
  • Control Systems: Crestron, Extron, or Q-Sys configuration.
  • Video Conferencing: Zoom Rooms, Microsoft Teams Rooms, and Webex.
  • Signal Flow: HDMI, SDI, Dante audio, and XLR cabling.
  • Highly analytical thinker and troubleshooter.
  • Detail oriented with excellent documentation and communication skills.
  • Self-motivated, passionate about technology, with the desire to learn new things.
  • Foundational understanding of operating systems and servers, both physical and virtual.


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance

Apply