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On Call Tech Support Jobs (NOW HIRING)

SNI Technology

IT Support Technician

Plymouth, MA · On-site

$35 - $42/hr

Participate in a rotating after-hours on-call support schedule. Required Qualifications * At least 1 year of hands-on IT Help Desk or Technical Support experience. * Strong customer service and ...

Petroleum Marketing Group

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IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues * Requirements: * * 1-3 years of experience in: IT Support * Advanced knowledge in supporting: MS Windows, MS ...

Anthropic

Manager, IT Support

New York, NY · On-site

About the Role We're looking for a Manager, IT Support to lead our Americas support team. IT Suppor ... Run and staff the Americas on-call rotation within the global follow-the-sun model * Route ...

maysteel

IT Support Specialist II

Allenton, WI · On-site

Collaborate with cross-functional teams and participate in an on-call rotation. Qualifications ... Minimum of 5 years of IT support experience. * Strong knowledge of Windows, Microsoft 365, Active ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... This position is onsite during normal business hours with participation in an on-call rotation for ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... This position is onsite during normal business hours with participation in an on-call rotation for ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

We specialize in delivering custom IT support and security solutions tailored to meet the unique ... This position is onsite during normal business hours with participation in an on-call rotation for ...

Fusion HCR

Tech Support Specialist

Birmingham, AL · On-site

Job Title: Tech Support Specialist Love solving puzzles, talking to people, and saving the day? We ... Participate in an after-hours on-call rotation for emergency internal and client support.

Z-TECH Associates

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Onsite IT Support Engineer

Hampton, NJ · On-site

$80K - $95K/yr

Deliver exceptional onsite and remote IT support. * Troubleshoot and resolve issues involving ... Participation in an on call rotation. Company Description We are a Managed Service Provider and ...

Motion

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Job Summary : Motion Industries is seeking an IT Support I to help safeguard the integrity and ... on-call on nights or weekends or work weekends and night shifts. Preferred : • Experience with ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Participates in a 24/7 on call support rotation. * This is an overview of the scope of ... Experience supporting Microsoft technologies (Microsoft 365, Windows, Active Directory, Entra ID)

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All JobsOn Call Tech Support Jobs

On Call Tech Support information

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$27K

$43.5K

$66K

How much do on call tech support jobs pay per year?

As of Aug 12, 2026, the average yearly pay for on call tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between On Call Tech Support vs Help Desk Technician?

AspectOn Call Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+ or Microsoft Certified
Work EnvironmentOften remote or on-site, available 24/7 for urgent issuesPrimarily office or remote, handling daily user support during business hours
Employer & IndustryIT service providers, tech support companies, internal IT teamsCorporate IT departments, tech support centers, MSPs
Search & Comparison IntentPeople seeking urgent, on-demand technical assistance outside regular hoursIndividuals looking for daily troubleshooting and user support roles

On Call Tech Support focuses on providing immediate, often urgent assistance outside regular hours, while Help Desk Technicians handle routine support during standard business times. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

What is an on call tech support?

An On Call Tech Support is a technical professional who is available outside of regular business hours to assist users with urgent technical issues or system failures. They provide remote or on-site troubleshooting, resolve software or hardware problems, and ensure that IT systems remain operational. On Call Tech Support staff are typically scheduled to be available during nights, weekends, or holidays, responding to emergencies as they arise. Their role is crucial for organizations that require 24/7 IT support to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as an on call tech support?

To thrive as an On Call Tech Support, you need strong troubleshooting abilities, technical knowledge of hardware and software systems, and typically at least an associate degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and common operating systems (such as Windows, macOS, or Linux) is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users in high-pressure situations. These skills ensure timely resolution of technical issues, minimize downtime, and maintain customer satisfaction.

What are some common challenges faced by on call tech support professionals, and how can they prepare for them?

On Call Tech Support professionals often encounter urgent and unpredictable technical issues, requiring them to troubleshoot a wide range of problems at any hour. A major challenge is managing multiple requests simultaneously while maintaining clear communication with users who may be stressed or frustrated. To prepare, it's helpful to build strong problem-solving skills, become familiar with the organization's systems and documentation, and develop strategies for prioritizing tasks under pressure. Being adaptable and maintaining composure during high-stress situations are crucial for success in this role.
What cities are hiring for On Call Tech Support jobs? Cities with the most On Call Tech Support job openings:
What are the most commonly searched types of Tech Support jobs? The most popular types of Tech Support jobs are:
What states have the most On Call Tech Support jobs? States with the most job openings for On Call Tech Support jobs include:
On Call Tech Support jobs near you

IT Support Technician

SNI Technology

Plymouth, MA • On-site

$35 - $42/hr

Other

Posted 8 days ago

Job description

IT Support Technician
Hybrid | Plymouth, MN
Contract Opportunity
Pay: $35.00/hr- $42.00/hr
Are you passionate about technology and enjoy helping people solve technical challenges? We're seeking an IT Support Technician to join a collaborative enterprise IT team supporting employees across North America. This is an excellent opportunity for someone with strong customer service skills and a solid technical foundation who enjoys working in a fast-paced Help Desk environment.
This is a newly created position with an immediate need and strong potential for extension.
What You'll Do
As a member of the IT Support team, you'll serve as the first point of contact for employees requiring technical assistance. You'll troubleshoot hardware and software issues, support enterprise technologies, and help ensure a seamless technology experience for end users.
Key Responsibilities
  • Provide first-level technical support for hardware, software, and application issues across multiple office locations.
  • Respond to support requests received via phone, email, chat, walk-up, and ticketing system.
  • Troubleshoot, resolve, and escalate incidents while meeting established service level agreements (SLAs).
  • Document issues, resolutions, and knowledge articles within the IT service management platform.
  • Support Microsoft 365 applications, Windows operating systems, and standard business software.
  • Assist with laptop, desktop, peripheral, and other IT asset deployments and lifecycle management.
  • Support conference room and audio/visual technology for meetings and events.
  • Participate in software and hardware rollouts, upgrades, and deployment projects.
  • Develop user guides, FAQs, and technical documentation for end users.
  • Participate in a rotating after-hours on-call support schedule.

Required Qualifications
  • At least 1 year of hands-on IT Help Desk or Technical Support experience.
  • Strong customer service and communication skills with the ability to support users at all levels, including executive leadership.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Familiarity with Microsoft administration tools such as Exchange Online, Microsoft 365 Admin Center, and Azure.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong documentation and organizational skills.
  • Self-motivated with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to maintain confidentiality and professionalism.

Preferred Qualifications
  • Experience with Microsoft Intune, Windows Autopilot, or other endpoint management solutions.
  • Knowledge of SCCM or similar endpoint management tools.
  • Experience supporting Active Directory (users, groups, group policy).
  • Experience using ServiceNow or another IT Service Management (ITSM) platform.
  • Familiarity with ITIL concepts, project support, or change management processes.
  • Bachelor's degree in Computer Science or a related technical discipline.

Schedule & Work Environment
  • Hybrid schedule with 3-5 days onsite in Plymouth, MN.
  • Monday-Friday, 7:00 AM-3:00 PM (Central Time).
  • 40-hour work week.
  • One-week monthly after-hours on-call rotation.
  • Must be able to occasionally lift equipment weighing up to 50 pounds.
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